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  • If you are an out-going individual with a passion for network security and speak either German, Dutch, French or Spanish this could be the next big step for you! The Company - Turnover: 7.4 billion US Dollars. - Offices in: 49 countries - Number of employees: 30,000 - Products: Cybersecurity, Hybrid Cloud, Digital Infrastructure, Cutting edge and all-encompassing workspaces. The Context - Brand new global delivery centre in Prague, Czech Republic, with amazing modern and spacious offices. - People who work there are bold and stand out. - Training and Certifications will be provided where needed. - Work in a large multicultural, multilingual and exciting team, developing your skills and collectively providing one of the best services in Europe to international clients. - This is really an opportunity to boost your career draw the path for a successful future. The Job - Provide remote technical support to clients in all industries. - Perform root cause analysis. - Make sure issues are solved and service requests are correctly dealt with. - Participate in performance reviews. - Identification of faults in performance, providing input on ideas for improvement. - Perform recurring or high-impact incident reviews and manage them. The Candidate - Fluent (written and verbal) in English one of the following: German, Dutch, French, Spanish. - Some experience in network security (this can be in administration or support functions). - One or more of the following: Checkpoint, Juniper, RSA Security, Cisco, F5. - If you are not certified in any of the above technologies this is NOT a problem, but it would be an advantage. What You Get - Relocation package. - Salary significantly higher than average both for this job and for Prague Bonus. - A long list of benefits which would require several pages so let's talk and this information will be sent to you in a document.

  • Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague. This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities: 1. Provide remote 2nd line technical support to clients who are largely IT professionals. 2. Identifying root cause of incidents. 3. Ensure resolution of incidents and service requests. 4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. 5. Review the recurring or high impact incidents and manage them through problem management process. 6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks. Qualifications: - At least one significant professional/long-term internship experience required in unified communications (voice) administration or support - Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch. - Proficiency in English and either Dutch or Czech is required - Any certifications in the abovementioned technologies would be advantageous. Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

  • Our client, a leading IT Infrastructure Support Services Leader, with expertise in Hybrid Cloud, Digital Infrastructure and Cyber Security Services for some of the world's best known Sporting, Manufacturing, Airline and Financial services organizations, is currently looking for a Dutch or Czech speaking 2nd Line Technical Support Engineer specialized in Converged Communications to join their new and expanding team in the vibrant and cultural Czech capital , Prague. This is a fantastic opportunity for a Dutch or Czech speaking Engineer with advanced English and prior Converged Communications experience to join a recognized leader in the IT Services sector in a multilingual environment, working alongside over 15 nationalities. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities: 1. Provide remote 2nd line technical support to clients who are largely IT professionals. 2. Identifying root cause of incidents. 3. Ensure resolution of incidents and service requests. 4. Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement. 5. Review the recurring or high impact incidents and manage them through problem management process. 6. Able to work on an 'on-call' rota basis ( additional compensation), usually once every 4 weeks. Qualifications: - At least one significant professional/long-term internship experience required in unified communications (voice) administration or support - Experience supporting clients with at least 2 of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business, OXE , Opentouch. - Proficiency in English and either Dutch or Czech is required - Any certifications in the abovementioned technologies would be advantageous. Our client is able to offer training and certification opportunities, allowing highly motivated , keen to learn engineers the opportunity to improve their skills and become the best in their specialism. Relocation assistance is provided and the position is to begin in February 2018.

  • Paas/ IaaS ist kein Fremdwort für Sie? Sie bringen Erfahrung im Software Vertrieb mit und haben gerne die Kontrolle über den kompletten Sales Cycle, von der Aquise bis zum Vertragsabschluss und dann Bestandskundenbetreuung? Dann ist das der Job für Sie! Für unseren Kunden, einen internationalen Wettbewerber im PaaS Bereich, suchen wir:   Business Development Manager Festanstellung in Vollzeit – München (oder Home Office)   Das können Sie: ·         Ein unbekanntes Produkt in den deutschen Markt einführen ·         Neukundenaquise telefonisch, vor Ort und über alle anderen gängigen Kanäle ·         Selbstständiges Betreuen von Key Accounts ·         Hohe Reisetätigkeit, die Sie selbst planen ·         Upselling und Cross selling von Products und Services ·         Idealerweise Erfahrung im Paas/ IaaS Bereich ·         Verträge verhandeln und abschließen und verlängern ·         Fließend in Deutsch und Englisch   Das bringen Sie mit: ·         Starke Huntermentalität ·         Mindestens 2 Jahre Berufserfahrung als eigenverantwortlicher Sales Manager/Außendienstmitarbeiter im Cloud Solutions, SIP/ VoIP oder PaaS/Iaas Umfeld ·         Drive to exceed expectations ·         Gerne Erfahrung im Start Up Umfeld     Das bieten wir:   ·         Selbständige Planung des Arbeitsalltags ·         Internationales Supportnetzwerk aus Fachexperten ·         Attraktive Vergütungsstruktur   Sind Sie interessiert? Für Fragen zur Stellenausschreibung und zum Bewerbungsprozess stehe Ich sehr gerne zur Verfügung (089 23239580). Bitte schicken Sie mir Ihren aktuellen Lebenslauf auf Englisch, bevorzugt als Word-Dokument, unter Angabe Ihrer frühestmöglichen Verfügbarkeit Gehaltsvorstellungen an Luisa Gröger: l.groeger@eurolondon.de   Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europa’s grösste, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen, so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil entsprechen.  

  • Schlägt Ihr Herz für die IT? Basteln Sie gerne an PCs und wollen nicht nur das Problem lösen, sondern es auch verstehen? Besitzen Sie sehr gute technische Grundlagen und eventuell sogar Erfahrung in der Kundenbetreuung oder im technischen Helpdesk? Dann sollten Sie auf jeden Fall weiterlesen, denn diese Stelle könnte der nächste Schritt auf Ihrer Karriereleiter sein! Für ein internationales Versicherungsunternehmen in München suche ich eine/n IT Helpdesk Mitarbeiter/in Verantwortungsbereiche: Telefonische und schriftliche Mitarbeiterbetreuung (intern und extern) Unterstützung des Teams bei technischen Fragen Verschiedene Software-Updates durchführen Change Request Management zwischen Fachabteilung und Hersteller Teilnahme an Entwicklung von IT Konzepten und Dokumentationen Unterstützung bei Anwendertest verschiedener Softwares Ihr Profil: Idealerweise Erfolgreich abgeschlossenes IT – Studium oder erste Berufserfahrung Verhandlungssichere Deutsch- und sehr gute Englischkenntnisse, sowie Spanisch Grundkenntnisse vorteilhaft Nachweisbare Kenntnisse in SQL sowie PL/SQL (Oracle) und Linux-Shellscripts Wissen erwünscht Berufserfahrung in der Kundenbetreuung Ausgeprägte Kommunikationsstärke Dienstleistungsorientierte, präzise und zuverlässige Arbeitsweise Teamplayer Firma: Attraktive Vergütung Gute MVG Anbindung Dynamisches und internationales Arbeitsumfeld, mit wachsenden Möglichkeiten   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf in Word Format in Englisch zusammen mit Ihren Zeugnissen an Manuela Ziegleder, m.ziegleder@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de .

  • Du liebst den Kundenkontakt in der Gastro oder im Tourismus, hättest aber gerne wieder mehr Freizeit und einen geregelten Arbeitsplan? Oder vielleicht kommst du aus dem Customer Service und möchtest nun in den Verkauf wechseln? Dann ist das der Job für dich!   Business Development Executive (m/w) Festanstellung in Vollzeit – München   Zu deinen Tätigkeitsschwerpunkten gehören die folgenden Aufgaben: ·         Akquise von Neukunden (100% cold calling), Prospecting und Erkennen und Bewerten von Sales Opportunities ·         Betreuung der Kunden vom Erstkontakt bis hin zum erfolgreich vereinbarten Meeting für den Sales Consultant ·         Selbstständiges Erstellen von Reports über Sales Opportunities ·         Update Meetings mit Sales Consultants ·         Pflege der CRM-Datenbank     Deine Qualifikation: ·         Kaufmännisches Studium und/oder Berufsausbildung ·         Vertriebs- bzw. „Hunter“-Mentalität ·         Verhandlungsstärke und Überzeugungskraft ·         Fließendes Deutsch und gute Englischkenntnisse ·         Hohe Lernbereitschaft und eine selbstständige Arbeitsweise ·         Gerne Quereinsteiger aus serviceorientierten Branchen (Gastronomie, Hotellerie, Tourismus)   Dies ist eine großartige Möglichkeit für engagierte Vertriebler, in einem dynamischen, internationalen Unternehmen Karriere zu machen! An den Vertriebserfolgen wirst du selbstredend beteiligt.   Bist du interessiert? Für Fragen zur Stellenausschreibung Business Development Executive und zum Bewerbungsprozess stehe Ich sehr gerne zur Verfügung (089 23239580). Bitte schicke mir deinen aktuellen Lebenslauf auf Deutsch, bevorzugt als Word-Dokument, unter Angabe deiner frühestmöglichen Verfügbarkeit Gehaltsvorstellungen an Luisa Gröger: l.groeger@eurolondon.de   Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europa’s grösste, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen, so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil entsprechen.

  • Passionate about IT but love the human side of making technology work for your colleagues ? Keen to share your expertise and train different users across a renowned business on systems, applications and desktop technology across the UK and EMEA region using your IT skills and your languages ? Fluent in French or German and English ? If so Euro London might have the ideal opportunity for you in 2018 ! Our client, a renowned US Legal practice, is currently looking for an EMEA Technology Support Trainer to join their growing office in Manchester with regular travel to France, Germany and Spain , where you will identify the training needs of non-technical colleagues and end-users at all levels within the business. Whether it's writing training programmes on a new application or system , training end-users on - site using a variety of different tools, software and media, you'll make a strong impact on the way in which business users use technology within the business. With a savvy background in desktop, notebook, networks and remote computing you can also provide back-up for support issues as part of the wider support team. Responsibilities *Providing assistance and training to end users across the Manchester, Paris, Brussels, Madrid, Barcelona, Düsseldorf, Frankfurt, Hamburg and Munich offices , on proprietary applications software using a variety of methods ( classroom , one-to-one, video, online learning , online eLearning systems and remote training) Software includes : Microsoft Office, Outlook, iManage, Cisco Phone Software and other similar programs. *Working within the support team and with other departments to identify training requirements and create suitable teaching methods adapted to the audience. Analyses end-user needs and develops training programs based on these. *Prepares training documentation , hand-outs , instructions, and other materials as required. *Participates in company wide conference calls and with smaller working groups to provide IT training input as needed. *Creates classes designed to promote the most effective use of technology. Training may be given via telephone, hands-on classes, demos, online learning systems , video conferences or one-to-one training. Skills and requirements *A colleague or university qualification in Computer Science, Information Systems or a related field is preferred. *Fluent French and /or German and English is essential. Spanish (plus French or German) is beneficial. *Previous Systems, Applications and Desktop technologies training experience for a minimum of 6 months in a business environment. *Able to learn new technologies and specialist legal applications quickly, after receiving formal training. *Strong knowledge in software programs including Windows 7/10 and Microsoft Office ( latest versions) Word , PowerPoint, Excel and Outlook . Any knowledge of iManage Desksite and DTE Axiom timekeeping software is advantageous. *Knowledge of Adobe Acrobat. *Any knowledge of Cisco Phone software or able to learn. *Knowledge of various communications technologies including RDS and VPN technologies. *Good knowledge and experience with Networks including TCP/IP, Client Server relationships , Network printing and Active Directory. *Develops knowledge with our clients templates and macros , intranet and IM software. *Able to travel regularly ( Plane or Train ) and show reasonable flexibility to meet remote training needs of European offices , with slightly earlier start or finish times depending on the EMEA time-zone of the end-users. Our client offers a learning focused, welcoming, diverse working environment with excellent career progression and skill development opportunities. You will be integrated as the Training focused specialist within the wider support team in a supportive and collaborative working atmosphere.

  • I am recruiting for a dynamic and enthusiastic German speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). Previous experience in a customer support role where high standards of customer service are expected. Experience of ticket management in CRM systems. Basic understanding of ITIL methodology. An understanding of basic data centre and networking terminology, such as monitoring alarms Bi/tri-lingual (English and German essential, plus Spanish and/or French desirable) Desirable but not essential: Educated to Degree level ITIL V3 Foundation Certificate If you are interested in this role, please send your updated CV to j.fontanarosa@eurolondon.com.

  • I am recruiting for a dynamic and enthusiastic French speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: *Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). *Previous experience in a customer support role where high standards of customer service are expected. *Experience of ticket management in CRM systems. *Basic understanding of ITIL methodology. *An understanding of basic data centre and networking terminology, such as monitoring alarms *Bi/tri-lingual (English and French essential, plus Spanish and/or German desirable) *Desirable but not essential: *Educated to Degree level *ITIL V3 Foundation Certificate

  • If you are an out-going individual with a passion for network security and speak either German, Dutch or Spanish this could be the next big step for you! The Company - Turnover: 7.4 billion US Dollars. - Offices in: 49 countries - Number of employees: 30,000 - Products: Cybersecurity, Hybrid Cloud, Digital Infrastructure, Cutting edge and all-encompassing workspaces. The Context - Brand new global delivery centre in Prague, Czech Republic, with amazing modern and spacious offices. - People who work there are bold and stand out. - Training and Certifications will be provided where needed. - Work in a large multicultural, multilingual and exciting team, developing your skills and collectively providing one of the best services in Europe to international clients. - This is really an opportunity to boost your career draw the path for a successful future. The Job - Provide remote technical support to clients in all industries. - Perform root cause analysis. - Make sure issues are solved and service requests are correctly dealt with. - Participate in performance reviews. - Identification of faults in performance, providing input on ideas for improvement. - Perform recurring or high-impact incident reviews and manage them. The Candidate - Fluent (written and verbal) in English one of the following: German, Dutch or Spanish. - Experience with networks (this can be in administration or support functions). - One or more of the following: Cisco, Juniper, Riverbed, Alcatel, Bluecoat. - If you are not certified in any of the above technologies this is NOT a problem, but it would be an advantage. What You Get - Relocation package. - Salary significantly higher than average both for this job and for Prague Bonus. - A long list of benefits which would require several pages so let's talk and this information will be sent to you in a document.

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