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  • Our client is an internationally operating company which provides worldwide distribution through selected retailers. The successful organization was established about 80 years ago. Historically, the company has manufactured a wide range of furniture for different target groups. Join their international team as Customer Service Representative – Norwegian or Danish (m/f) Permanent full-time position in Stuttgart area   The position You will ensure optimal customer service to the assigned portfolio of retailers for the Norway and Denmark You will support the field sales team as well as the international customer service team You will handle all customers’ requests by telephone and email You will coordinate activities with the field sales team in the designated territory You will maintain customer related data in the ERP system You will administrate retailer contracts You will receive, process and manage orders from account managers and customers You will handle transport and product claims You will monitor customers’ credit line and payments in co-operation with our credit control team You will do cross- and up-selling activities Your profile Fluent in Norwegian or Danish plus English; any other European language is an advantage Excellent communication skills and highly service oriented Ideally a background within sales, customer service, client relationship management or similar  Preferably experience in Lotus Notes, MS Office You are good with both people and numbers You prefer working in a team environment What we offer Be part of a multicultural and dynamic team great benefits such as 30 days holiday, parking spots and free meals in their restaurant If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/333430 in your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Market leading American Investment firm is currently recruiting a Client Services Representative to strengthen their multilingual team based in the Frankfurt area.   This company is a leader in its field, they provide excellent service to their clients and in order to ensure excellence of service their Client Services team receive the best training possible. The reputation of this organisation is that of a company who provides beautiful office surroundings and an enjoyable working environment with a focus on employee quality of life. There are excellent career opportunities and regular working hours   Client Service Representative - German and English Frankfurt, Full-time (regular hours), Permanent contract The Role: As the Client Service Representative it will be your responsibility to answer incoming queries from clients based throughout the German speaking region. You will need to assist them with questions and problems that they might have with current stock plans. These are general questions from clients who expect a premium service. Queries can be both phone and email based. Clients are premium clients and expect an excellent service, you need to be able to manage clients in a friendly and efficient manner. In addition your duties include: • Friendly and competent customer service for clients via telephone • Improve client satisfaction by providing a high quality professional service • Answering client queries and escalating issues when you are not able to solve the query • Ensuring client follow up • Educate the client  on the use of an online platform where they can access their accounts • Training of the client on the use of the online platform   The Requirements: This role is perfect for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. But who wants to move away from a pure call centre environment. You should be customer service oriented and have a dynamic personality. Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. You need to have an interest in working with Financial products and looking for a role that offers a longer term career in this area   Other requirements include: • Excellent German and English skills • Previous experience in a contact centre/service centre/call centre environment • You should be familiar with call monitoring and working towards KPI’s. • Experience from the finance industry is desired but not a must, as training will be received   Why Apply? • A modern office in a beautiful area • Work with an experienced, professional, international team • Excellency is rewarded through bonuses and opportunities to grow • Gain experience in the finance industry   If you are interested in this positon please send your CV to Emma Brady at e.brady@eurolondon.de  

  • Sie haben ausgezeichnete Deutsch und Englischkenntnisse? Sie haben bereits erste Erfahrung in im Vertriebsinnendienst gesammelt, sind technikaffin und suchen jetzt nach einer spannenden Position in einem internationalen Umfeld? Mein Kunde, ein weltweit agierendes  Unternehmen in der Technologiebranche sucht momentan nach einem Customer Service Representative (m/w). Die Stelle wird zunächst über Arbeitnehmerüberlassung besetzt, es besteht aber die Option einer Übernahme in ein festes Beschäftigungsverhältnis.   Customer Service Representative (m/w) in Frankfurt     Zu Ihren Aufgaben zählen unter anderem: Auftragssachbearbeitung für internationale Kunden inklusive Rechnungserstellung Reklamationsbearbeitung Unterstützung der Vertriebsabteilungen Erstellung und Kontrolle monatlicher Reports Supply-Chain-Management Datenverarbeitung in SAP     Der/Die ideale Kandidat/in bringt folgendes mit:  fließende Deutsch und sehr gute Englischkenntnisse Bachelor in BWL oder ähnlichem, oder eine kaufmännische Ausbildung Mehrjährige Erfahrung im Vertriebsinnendienst Selbstständige, proaktive und dienstleistungsorientiere Arbeitsweise Ausgeprägte Problemlösungsfähigkeiten und diplomatisches Geschick Teamfähigkeit und Technikaffinität   Wenn diese tolle Stelle Ihr Interesse geweckt hat, freue ich mich auf Ihre Bewerbung! Bitte senden auf Ihre vollständigen Bewerbungsunterlagen mit Lebenslauf, Zeugnissen sowie Angabe Ihrer Gehaltsvorstellungen und des frühestmöglichen Eintrittstermins, sowie der Referenznummer GFABCSNFC  an Agnes Borcherding, a.borcherding@eurolondon.de.     Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.  

  • Amazing Opportunity for a Client focused candidate passionate about Marketing. This well established global Technology player is growing its Berlin office. To support their German speaking client base they are urgently looking for a Client Services Specialist – Recent Graduate / Experience in Client Support  Your new duties and responsibilities   The Client Services Specialist is a key team player who contributes to the overall growth of the organisation. You will be passionate about Marketing and be a great communicator who is extremely client focused. After an initial training period in the US you will use your excellent Communication skills to support Clients on a day to day basis. Your role includes • On-boarding new clients and talking them through the wide uses of the technology via online demonstrations • Supporting clients with day to day queries • Working through problems with a client to ensure they are fully satisfied with the technology • Troubleshooting day to day issues and ensuring timely escalation and resolution • Online and phone based product demonstrations The Client Services Specialist should be a Client focused individual who is passionate about Marketing and Technology and looking to develop a career with a hugely successful Global Technology provider. This role has a built in Career path and there is ongoing training starting with 2 weeks in the US.  You will bring your passion for Marketing and excellent language skills in both English and German.  The ideal candidate should also have the following • Fluency in English and German • Phone based Client Services experience • A passion for Marketing and Technology • You’re a Social Media pro! • Experience in a commercial B2B environment • Excellent customer relations, verbal and written communications skills • You should want to develop a career and are looking for a company that will develop and train you Your Benefits This is a Brilliant opportunity to be part of a growing organisation who train and develop their staff. They have fantastic technology and are passionate about what they do. They provided a vibrant and fun working environment and are looking for people who will bring energy to the office.  Interested? If this sounds like you then please send your cv via email to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you

  • German Speaking Customer Support Representative I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities! As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes. Responsibilities: *Answer customer and employee calls and emails. You will not have any scripts so confidence is key! *Helping customers to install the relevant software as well as solving any trouble they might have on the spot. *Escalate cases when needed and collaborating with other areas of the business *Train restaurant staff on the use of the system and report customer feedback Requirements: *Fluent to native level German and English *Great interpersonal and communication skills *Experience in the Hospitality/Restaurant industry is a plus *Experience in Customer Service roles in a office/call centre environment *knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware *Knowledge of networking protocols/infrastructure beneficial but not essential If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • I am currently working with an established market leader in the provision of Marketing Services. This organisation is an expert in optimising marketing activities by adding value to customer and prospect communication, for both online and offline channels . They plan, create and deliver Marketing Communications and Point of Sale material. Its more than 1,000 employees provide services for some of the most well-established brands worldwide. In order to expand the outsourced project management team onsite with a major Client in Germany we are looking for a Senior Client Relationship Manager – Print Production Marketing Services Permanent position in Neuss   The Senior Client Relationship Manager is responsible for managing the relationship with the client and the planning, execution and project management of the clients entire process of print production. This includes the supply chain process for all print production requirements from planning, RFQ, through delivery of components. In addition, the Senior Client Relationship Manager will liaise internally and externally with suppliers, while managing the flow of information to ensure timely and efficient delivery to the client.   Your duties and responsibilities: • On-site with the client, you are responsible for day to day client relationship management. You will provide first class service and ensure escalation of any issues and a hands on approach to dealing with the client • Managing the small project management team to ensure delivery of services to the client • Requesting quotes from suppliers • Taking briefs from clients • Consulting clients, presenting of production solutions and innovations • Calculating of costs • Regular contact with suppliers regarding renegotiating of new terms of business • Processing of print production materials including negotiation, ordering of goods, quotation, creating purchase orders, good received confirmation and invoicing • Proactively communicate supply chain issues to product teams and coordinate solutions • Participation and leadership of relationship and business reviews with key partners and supplier • Work proactively with supplier to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts Your profile: • Strong attention to detail and operational workflow dynamics to effectively track and analyse the status within the procurement process • Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment • Excellent Project Management skills • Excellent people management skills • Ability to build relationships and work across a multi-product line organization • Fundamental knowledge of the whole print production spectrum • Fluent in German and English • Commitment to continuous process improvement initiatives and ability to solve problems creatively • Excellent communication and negotiating skills • Quality control of print related materials To apply please send your CV e.brady@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com  

  • I am recruiting on behalf of a market leader in payments and currency conversions. Their Dynamic Currency Conversion system allows credit/debit card holders to choose the currency in which they would like to make a payment. Their global presence continues to grow and to support one of their largest clients they are currently recruiting a                                                   Key Account Manager - Frankfurt   Duties and Responsibilities As the Key Account Manager to one of the biggest clients you will join a highly motivated team to ensure the solid client relationship continues to thrive. The Key Account Manager will have excellent Client Facing skills, you will enjoy problem solving and you will have the ability to think on your feet. You will be responsible for - Building relationships within the client and across the organization - Supporting the client with training on services available - Be the first point of contact for the client for any issues and escalations - Analysis and reporting on take up of services by merchants - You will work closely with the client to support their sales activities and assist in devising new ways to improve uptake of the service.   Requirements You will be a proactive individual who is looking to learn and develop your career in a Relationship and Key Account Management role  - Experience of supporting a team with excellent Relationship management skills - Client Service background - Team oriented - Excellent judgment, ability to handle confidential information - Ability to multi task and a fast learner - Fluent English and German   This is an excellent role for a Graduate with multiple internships looking to take a next step in your career or if you have previous hospitality experience this could also be a great next step for you. Alternatively you have previous Relationship or Key Account Management experience. This role is for a proactive and motivated candidate, if you feel that is you, send your cv and we can talk in more detail.   Interested? Please send your CV via email to Emma Brady at e.brady@eurolondon.de

  • Fantastic Opportunity with an exciting Technology innovator who provide much needed and incredibly useful Technology to small hotel and guest house owners. The technology enables them to easily manage bookings and ensure wide coverage online for the property. This company is hugely developing the German market and as a result is looking for a                                     Junior Sales Manager – Hospitality/Tourism Technology                                                  Düsseldorf You will be responsible for Developing business across the German speaking region with Guest House and B&B owners. This is a fascinating and fun client base and you are providing an extremely well priced and valuable technology which will enable them to easily increase bookings leading to an increase in revenue. Your role involves • Making both warm and cold calls to potential clients and explaining how the technology can really benefit their property and increase occupancy • Explaining in simple terms what the technology can do • Find solutions and benefits for the hotel owner. • Closing the sale and following up with the client • Working closely with the Country Sales Manager to ensure client relationships are maintained. • Attending road shows and fairs.  Your Profile This is the perfect role for a sympathetic listener who really would like to develop a Sales career with a great technology product. • Previous Customer Service or Inside Sales experience and Great listening Skills are required • Understanding of the Sales cycle and the ability to call clients and explain a product • Excellent communication skills • The ability to clearly explain a simple technology • Understanding of the hospitality and tourism industry and the difficulties of filling rooms a big advantage • Fluency in German and good English is essential If you have previous Customer Service, Business Development or Inside Sales experience and are looking for a role that will provide training and development then please send your cv to e.brady@eurolondon.de.  

  • German Speaking Customer Service Representative (SMJM/332735) Are you an animal lover or keen on forward-thinking design? Or both?! Either way, I am working exclusively with a small company in the English countryside who operate globally searching for a fluent German speaker for a new permanent customer services position based in Wardington, Oxfordshire. This online retailer of animal housing products are looking for the new addition to their vibrant, international team. You will be able to utilise your language skills offering support to German & English speaking territories building long-lasting internal and external relationships. The successful candidate will be responsible for handling customer queries and advising on modern innovative designs of products such as chicken coops, dog houses and beehives. This company operates all over Europe and is expanding worldwide so it is a great time to join! The ideal candidate will be - - Fluent to native level in German - Be a confident communicator, both verbally and in writing, in order to handle customer calls involving orders, deliveries, collections, returns and refunds - A team player with a positive outlook and strong work ethic If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or to improve your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (depending on the language you speak) Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, Brazilian Portuguese, etc. The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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