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  • Notre client spécialiste en e-commerce dans l'hotellerie recherche actuellement un(e) Chargé(e) de Clientèle Bilingue Hébreu. Vous intégrerez dans une équipe dynamique dans une entreprise de structure start-up pour assurer le succès de l'entreprise dans le marché MISSIONS : Relation clients et accueil téléphonique Vous réceptionnez les appels entrants et orientez ceux-ci vers les bons interlocuteurs. Vous traitez les demandes clients (mails et téléphone) à l'aide des outils mis à disposition afin de procéder à un encaissement, une modification de commande Vous informez et conseillez le client sur les produits. Vous traitez les réclamations et litiges clients Vous reportez en temps réel à la direction les différents problèmes rencontrés par les clients. Relation commerciale : Vous faites du conseil par téléphone sur les divers produitsà choisir. Vous identifiez les besoins du client afin de : Faire de la vente additionnelle Proposer un service complémentaire Pour ce faire, vous serez formé sur les outils, produits, les usages, les nouvelles offres, procédures et les conditions générales de vente. Qualités requises Qualité d'écoute et d'analyse Qualités rédactionnelles (formulation et orthographe) Etre capable de dialoguer avec des interlocuteurs très variés Rigueur dans l'application des procédures du service client Calme et maitrise de soi en cas de litige Ponctualité Savoir gérer et suivre plusieurs dossiers en même temps Hébreu Anglais bilingue

  • Dutch or Polish Customer Support Data Analyst Berkshire Working for this productivity solutions provider you will be tasked with providing excellent customer service, through accurate data analysis and delivery of financial business reports (Composite reporting). Providing an excellent standard of customer service in local language to their regional client base and designing or implementing successful changes to improve Customer Satisfaction. It is an excellent opportunity to combine a strong background in customer services with a flair for numeracy and a good understanding of data analysis. This is a unique role, offering variety that most support roles lack. So if you are looking for a new challenge, get in touch! We are looking for applicants with: Strong numeracy skills : ideally a Degree, or equivalent in a Economics, Accounts or Business Studies. A proven track record in providing excellent customer services to an international client base. Experience of working within a supplier/client environment. Experience of client relationship management through telephone and email interaction. Experience and ability to work to tight monthly deadlines on key projects. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The Firm A leading international proxy solicitation and information agent company that specialises in advising public companies in the areas of mergers & acquisitions, shareholder communications, corporate governance, and investor relations related services. The Role The French/UK market team is hiring a French speaking associate in the London office. The role primarily consists of three areas: 1.Assisting the proxy team by contacting institutional investors (investment houses, private client brokers, custodian banks etc.) by telephone and email in order to provide information regarding upcoming corporate actions (such as general meetings of shareholders and M&A transactions) to clarify their awareness of projects and to ascertain their actions. 2.Collecting information regarding institutional investor behaviour (for example, information received from pro-active calls or emails, but also research of publicly available investor policies), analysing this information and producing client specific research. 3.Coordination of tasks and communication between the various team members in London, Germany and France. Other tasks include: -Assisting Senior Associates and Directors with routine and ad-hoc projects -Supporting senior staff in monitoring ongoing work streams and client deliverables -Fostering day-to-day interaction with the London office -Researching contacts, financial institutions and proxy voting policies -Producing reports in a variety of formats including Word, Excel and PowerPoint -Reviewing written materials -Data entry and database maintenance -Answering investors' queries -Organising team schedules (conference calls, meetings etc.) -Preparing internal briefing materials -Researching on Global Corporate Governance issues using the internet and media tools Skills and Experience No prior knowledge of proxy solicitation is required, however the successful candidate should have: -Affinity to working independently and taking responsibility -Excellent verbal and written communication skills in French and English. Additional languages (German, Greek, Italian, Russian or Spanish) would be an advantage -Excellent work load management capacity -Intermediate to advanced knowledge in Word, Excel and PowerPoint -Diligence and accuracy. Excellent attention to details -Basic knowledge of financial markets would be an advantage -Must be able to work overtime as and when required or work flexible working hours To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com, stating your salary expectations. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Title: Senior Customer Service Advisor - German Speaking Location: London Canary Wharf Pay rate £18.00 holiday pay Startdate: ASAP If you are a German and you are looking to have an international career based in the middle of London Canary Wharf, Please read the following! I am urgently recruiting at the moment for a German Speaking Customer Service Advisor with experience in Sales Support. I am working with an established international financial service company based Canary Wharf, they specialise in training professionals in the anti-money Laundering/Financial Crime sector. They are a well respected company that has over 55,000 members worldwide. As mentioned they specialise in training professions in the AFC sector. Over the last 4 years we have been providing staff such as German, Dutch and French Senior Customer Service Advisor: *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all French speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host French Language events online *Assist with ad-hoc projects Skills *Fluent in German and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and French *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • My client is looking for a teamplayer in   Customer Service Specialist (m/f) Hamburg, full time   The role Order processing Customer Service in German, Russian and English via phone and e-mail First point of contact for a fixed client base Liaise with the sales and logistic department Other tasks   Requirements Successfully completed commercial vocational training preferred First work experience in Customer Service or Sales Very good German and Russian, good English (written and spoken) Very good MS office skills, preferably knowledge of SAP Service-orientated nature and ability to work towards deadlines   Why apply? Perfect opportunity to use all your languages and to improve them through offered training from the company International Team Benefits like 30 days holidays, job ticket, canteen, fitness If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/334156 on your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role doing B2C market research. It's part time so you can work a couple of days a week. The hours are 1:30-7:30pm and this is an ongoing role. Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and German fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & German which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & German which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in German * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Fluent French or German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French or German (as well as English)? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French or German . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent Swedish or Dutch First Line Support Surrey. Working for this leading International provide of Talent Assessments, you will be responsible for, providing support to customers, who are experiencing technical issues with their systems or service. Responding to incoming calls and emails, you will provide support in line with SLA's, in order to drive optimum service to Customers. You will need to keep accurate records of each call, through to resolution/escalation. We are looking for candidates with: Fluency in Dutch or Swedish (and English). Experience of working in a Customer Services environment. MS Office skills. Excellent communication skills. Flexibility to work shifts between 7am and 6.30pm. If you are interested please contact Claire on 01753 66840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you interested in working closely with one of the worlds leading luxurious brands? Please read this job spec for all international, fashion and London lovers! I am currently working with an international luxury brand based in the heart of Brick lane. We are currently recruiting for Fashion lovers and ideally candidates that have in any form of customer service experience. Over the last 20 years, this global brand has been a success and is a leader within the industry. The working environment has an international feel; most of the fashion lovers have a story to tell and have lived in different countries such as: Russia, Japan, China, Italy, France, Spain, Germany, etc. This role is an excellent opportunity to work with a luxury brand. How your daily task would look like as an international customer service advisor: ● Dealing with customer on a daily basis and contacting them via different channels such as: Phone, E-mails and Media platforms. ● Taking care of customers of customers queries. ● Liaising with internal departments as well as external business partners. ● Being the brand ambassador. Ideal candidate ● Passionate about customers and fashion! ● naturally confident on the phone and has a little bit of experience facing customers. ● Business level proficiency in a second language** written and spoken, preferred. ● Has outlook experience with Microsoft Office and Google Suit. ● Business level proficiency in a second language** written and spoken, preferred. Required languages: German, French, Spanish, Italian, Korean, Mandarin, Cantonese, Japanese, Russian** If you feel that you are suitable for the role, then contact me directly via my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you in style! :)

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