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  • Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent written and verbal communication skills. Fluency in another language is a benefit *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Seasonal Customer Experience Advisor (Fixed term contract) Reference: 334107/SMJM Are you looking for a position with a global fashion chain with a fantastic working atmosphere, great benefits and colleagues? On behalf of a global fashion brand, Euro London Appointments are recruiting for a number of seasonal Customer Experience Advisor positions for a leading fashion brand in modern offices in East London. This role will be perfect for an experienced customer service professional who is passionate about high-level support and an interest in fashion. The customer journey runs 24/7 and 365 days a year, the team communicate through all channels and their mission is to deliver excellence in a multilingual environment. ***This is a fixed term contract from December 2017 to the end of February 2018. Candidates must be flexible to work 40 hours per week including weekends and bank holidays.*** There are a number of temp to perm opportunities available! The successful candidate will ensure consistent and high level support to the global customer base. As well as direct customers, you will work with finance, logistics, legal and technical teams so that operations run as smooth as possible. The ideal candidate will: - Fluent to native level in English - Fluent in another European/Asian language - Have previous customer service or contact centre experience - Be savvy with social media - Have some experience within/an interest in the fashion industry (not essential) - Have outstanding communication skills (verbal and written) - Be detail-focused and goal driven If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Position Title:French Customer Service Specialist Location:London - Canary Wharf Duration:Temporary Start date: ASAP Pay rate: £13.00 holiday pay Are you looking to have a career as a Senior French Customer Service Specialist providing a high service? Are you ideally looking to get your foot in the door in an International Fraud Specialist Company? Please sit down and read this job description. I am working closely with a Fraud and Anti-Laundry Money specialist based in the middle of Canary Wharf. Over the last 4 years we have been providing staff such as German, Dutch and French Speakers. This is an international company that provide support to existing and potential Members, Partners and Staff. As a Senior French Customer Service specialist it is very important that you can deal with Customer Service enquiries. You will be focusing on the care of the French Speaking market. The environment itself: As mentioned we have worked over the last 4 years with them and have provided, German Dutch and French speaking Customer Service Specialist. They provide excellent training to give you more confidents in the position. RESPONSIBILITIES Customer Service Support *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all French speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host French Language online events *Assist with ad-hoc projects Skills *Fluent in French and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and French *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • Fluent Swedish or Dutch First Line Support Surrey. Working for this leading International provide of Talent Assessments, you will be responsible for, providing support to customers, who are experiencing technical issues with their systems or service. Responding to incoming calls and emails, you will provide support in line with SLA's, in order to drive optimum service to Customers. You will need to keep accurate records of each call, through to resolution/escalation. We are looking for candidates with: Fluency in Dutch or Swedish (and English). Experience of working in a Customer Services environment. MS Office skills. Excellent communication skills. Flexibility to work shifts between 7am and 6.30pm. If you are interested please contact Claire on 01753 66840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German speaking Customer Service professional (Temp to Perm or ongoing temp role) Are you looking to relocate to the UK? How about living in beautiful Brighton, right next to the Sea and only 1 hour (by train) away from London. On behalf of my client, a fantastic, very well known company in the heart of beautiful Brighton I am looking for several German speaking customer service professionals. This great opportunity offers you a variety of tasks and possibilities. My client offers several different customer service roles and depending on your preference and experience we will make sure to place you in the right role for you! Skills: *Fluent to native level in German *Advanced English knowledge *A financial understanding *Previous Customer Service experience is an advantage *Great communication skills *Ability to work in a team What do we offer: You will receive a long term contract with the possibility to go perm after some initial time. Furthermore you will be part of an international team in a well known company which truly takes care of their employees. Next to a very competitive hourly rate, you will have a 30 day holiday allowance from day 1! Next to your basic salary you have the opportunity to regularly take home a higher salary by going the extra mile and qualifying for several bonus schemes. This exciting role also allows you room to grow within the company and move forward. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_GermanBrighton Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Are you fluent in French, Spanish and English with strong customer care experience but are looking for more than just scripted telephone calls? Do you enjoy problem solving but are looking to learn new or build on existing technical skills? Euro London Appointments are supporting an expanding organisation who support a global franchise. They are offering the chance for a trilingual candidate to take the next step in their customer service career. You will be offered full training and support to learn technical skills and take the step into a technical role. On top of a competitive salary and bonus you will also receive discounts on food! You will provide the highest level of support to franchisees with issues relating to supply and quality as well as first line technical questions. You will do this by logging all incidents in a accurate and consistent manner reporting any trends you come across. The ideal candidate will: - Be fluent to native level in both French AND Spanish. - Be fluent in English - Have previous helpdesk or contact centre experience - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) or eager to learn these skills. - Thrive in a fast-paced environment and can work under pressure If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • An exciting opportunity has come up in a leading research company in the heart of London. If you are looking to get your foot in the door to the marketing world then this is the place to start of with! *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Monday to Friday full time hours *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: *Fluent to a native level in: Danish *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • Homebased Market Researcher -Mandarin Chinese speaking (Temporary assignment, 1 - 2 weeks ) On behalf of my client, a fantastic company with over 25 years of experience in research, telemarketing and much more is currently looking for a fluent to native Mandarin Chinese speaker. This great opportunity is carried out in full time and is home based! Please note you must go into my client's office in Kent for 1 day training. Due to the time difference you will work at nights but from home. Telesales or Telemarketing experience is beneficial but not a must. Market Research experience carrying out interviews is a must. Experience: *Fluent to native level in Mandarin Chinese *Fluent to native English knowledge *Previous Market Research experience carrying out in depth interviews is expected *Great communication skills *Able to meet tight deadlines Your own PC/ Laptop, a stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and this great role is fully home based but you must be able to go and see my client for a 1 day training in Kent. This exciting home based opportunity is working full time (8-9 hours per day) during nights. The pay for this great home based role is £9.00 per hour. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_Mandarin Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

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