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(Senior) Client Service Advisor

Do you have several years of experience in a client facing role? Are you fluent in German English and Italian or French? Do you enjoy dynamic international environment?  If so please continue reading:

I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office.


Senior Client Service Advisor

German, English and Italian or French speaker


Your tasks:


-       First point of contact for customer queries and information exchange

-       Management and processing of customer enquiries to ensure customer satisfaction 

-       Improvement of firm processes

-       Development and care of already existing client relationships

-       Integration of new clients

-       Actively participate in identifying and resolving any issues

-       Research and update customer records


Your qualifications:


-       Min. 5 years of experience in customer service, client service, key-account-management or a similar position.

-       Outstanding customer service and communication skills

-       Problem solving skills

-       Strong organizational skills and ability to work independently

-       Fluent in German, English (written and spoken) and French and/or Italian.

-       Ability to multi-task and prioritize


Your Benefits:


-       Attractive salary

-       Dynamic and proactive team

-       Enormously growing, stable and global company

-       Lively work environment

-       Excellent development opportunities

-       Support in showing own initiative


Interested? If you meet these criteria then please send your full application via email to Miren Menabrito at

I look forward to hearing from you!


All applicants must have valid documentation to work in Germany.

Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at



Dutch Market Researcher

Dutch Market Researcher in Brighton
(Temporary for min. 4 weeks, possibility of an ongoing role)

We have a fantastic temporary opportunity for a Dutch speaker to join an exciting, international, and multilingual company based in Brighton.

The position offers you a variety of responsibilities and the opportunity to use your amazing language skills on a daily basis. In addition, the company has a great reputation and is well known within the communications industry.

This business is looking for a candidate who is fluent in Dutch, available immediately, and a great team player.

Please note, this is NOT a sales-based role!

*Communicate with customers over the phone
*Make outgoing calls
*Follow scripts whilst engaging with customers
*Maintain confidentiality
*Coordinate and report customer feedback
*Accurately log calls

*Fluent to native level Dutch (verbal & written)
*English knowledge is preferred
*Previous experience of Market Research
*Great communication skills are a MUST

The company is offering a great rate in an exciting position.

This role is set to last 4 weeks. There is the possibility to extend the duration with the company if all goes well, especially if you have good English skills.

Working hours are Monday to Friday, 9:00-17:00. Towards the end of the project there may be an early start or a later finish depending on the needs of the project.

The office is located in a lovely spot in Brighton, and is easily accessible by public transport.

If you are fluent in Dutch, and are interested in Market Research, please send your CV in Word Format to Megan Thomas: mentioning the reference: WNMT_ 333338

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at

Customer Service Representative - Norwegian or Danish (m/f)

Our client is an internationally operating company which provides worldwide distribution through selected retailers. The successful organization was established about 80 years ago. Historically, the company has manufactured a wide range of furniture for different target groups. Join their international team as

Customer Service Representative – Norwegian or Danish (m/f)

Permanent full-time position in Stuttgart area


The position

  • You will ensure optimal customer service to the assigned portfolio of retailers for the Norway and Denmark
  • You will support the field sales team as well as the international customer service team
  • You will handle all customers’ requests by telephone and email
  • You will coordinate activities with the field sales team in the designated territory
  • You will maintain customer related data in the ERP system
  • You will administrate retailer contracts
  • You will receive, process and manage orders from account managers and customers
  • You will handle transport and product claims
  • You will monitor customers’ credit line and payments in co-operation with our credit control team
  • You will do cross- and up-selling activities

Your profile

  • Fluent in Norwegian or Danish plus English; any other European language is an advantage
  • Excellent communication skills and highly service oriented
  • Ideally a background within sales, customer service, client relationship management or similar 
  • Preferably experience in Lotus Notes, MS Office
  • You are good with both people and numbers
  • You prefer working in a team environment

What we offer

  • Be part of a multicultural and dynamic team
  • great benefits such as 30 days holiday, parking spots and free meals in their restaurant

If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via Please quote reference number GFLS/333430 in your cover sheet.

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at

Client Services Representative - English and German

Market leading American Investment firm is currently recruiting a Client Services Representative to strengthen their multilingual team based in the Frankfurt area.
This company is a leader in its field, they provide excellent service to their clients and in order to ensure excellence of service their Client Services team receive the best training possible.
The reputation of this organisation is that of a company who provides beautiful office surroundings and an enjoyable working environment with a focus on employee quality of life.

There are excellent career opportunities and regular working hours
Client Service Representative - German and English
Frankfurt, Full-time (regular hours), Permanent contract
The Role:
As the Client Service Representative it will be your responsibility to answer incoming queries from clients based throughout the German speaking region. You will need to assist them with questions and problems that they might have with current stock plans. These are general questions from clients who expect a premium service. Queries can be both phone and email based.
Clients are premium clients and expect an excellent service, you need to be able to manage clients in a friendly and efficient manner.

In addition your duties include:
• Friendly and competent customer service for clients via telephone
• Improve client satisfaction by providing a high quality professional service
• Answering client queries and escalating issues when you are not able to solve the query
• Ensuring client follow up
• Educate the client  on the use of an online platform where they can access their accounts
• Training of the client on the use of the online platform
The Requirements:
This role is perfect for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. But who wants to move away from a pure call centre environment.
You should be customer service oriented and have a dynamic personality. Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. You need to have an interest in working with Financial products and looking for a role that offers a longer term career in this area
Other requirements include:
• Excellent German and English skills
• Previous experience in a contact centre/service centre/call centre environment
• You should be familiar with call monitoring and working towards KPI’s.
• Experience from the finance industry is desired but not a must, as training will be received
Why Apply?
• A modern office in a beautiful area
• Work with an experienced, professional, international team
• Excellency is rewarded through bonuses and opportunities to grow
• Gain experience in the finance industry
If you are interested in this positon please send your CV to Emma Brady at

Customer Service Representative (m/w)

Sie haben ausgezeichnete Deutsch und Englischkenntnisse? Sie haben bereits erste Erfahrung in im Vertriebsinnendienst gesammelt, sind technikaffin und suchen jetzt nach einer spannenden Position in einem internationalen Umfeld?

Mein Kunde, ein weltweit agierendes  Unternehmen in der Technologiebranche sucht momentan nach einem Customer Service Representative (m/w). Die Stelle wird zunächst über Arbeitnehmerüberlassung besetzt, es besteht aber die Option einer Übernahme in ein festes Beschäftigungsverhältnis.


Customer Service Representative (m/w)

in Frankfurt



Zu Ihren Aufgaben zählen unter anderem:

  • Auftragssachbearbeitung für internationale Kunden inklusive Rechnungserstellung
  • Reklamationsbearbeitung
  • Unterstützung der Vertriebsabteilungen
  • Erstellung und Kontrolle monatlicher Reports
  • Supply-Chain-Management
  • Datenverarbeitung in SAP



Der/Die ideale Kandidat/in bringt folgendes mit: 

  • fließende Deutsch und sehr gute Englischkenntnisse
  • Bachelor in BWL oder ähnlichem, oder eine kaufmännische Ausbildung
  • Mehrjährige Erfahrung im Vertriebsinnendienst
  • Selbstständige, proaktive und dienstleistungsorientiere Arbeitsweise
  • Ausgeprägte Problemlösungsfähigkeiten und diplomatisches Geschick
  • Teamfähigkeit und Technikaffinität


Wenn diese tolle Stelle Ihr Interesse geweckt hat, freue ich mich auf Ihre Bewerbung! Bitte senden auf Ihre vollständigen Bewerbungsunterlagen mit Lebenslauf, Zeugnissen sowie Angabe Ihrer Gehaltsvorstellungen und des frühestmöglichen Eintrittstermins, sowie der Referenznummer GFABCSNFC  an Agnes Borcherding,



Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.

Client Services Specialist - Passionate about Marketing

Amazing Opportunity for a Client focused candidate passionate about Marketing. This well established global Technology player is growing its Berlin office. To support their German speaking client base they are urgently looking for a

Client Services Specialist – Recent Graduate / Experience in Client Support

 Your new duties and responsibilities
The Client Services Specialist is a key team player who contributes to the overall growth of the organisation. You will be passionate about Marketing and be a great communicator who is extremely client focused. After an initial training period in the US you will use your excellent Communication skills to support Clients on a day to day basis.
Your role includes
• On-boarding new clients and talking them through the wide uses of the technology via online demonstrations
• Supporting clients with day to day queries
• Working through problems with a client to ensure they are fully satisfied with the technology
• Troubleshooting day to day issues and ensuring timely escalation and resolution
• Online and phone based product demonstrations

The Client Services Specialist should be a Client focused individual who is passionate about Marketing and Technology and looking to develop a career with a hugely successful Global Technology provider. This role has a built in Career path and there is ongoing training starting with 2 weeks in the US. 

You will bring your passion for Marketing and excellent language skills in both English and German.
 The ideal candidate should also have the following

• Fluency in English and German
• Phone based Client Services experience
• A passion for Marketing and Technology
• You’re a Social Media pro!
• Experience in a commercial B2B environment
• Excellent customer relations, verbal and written communications skills
• You should want to develop a career and are looking for a company that will develop and train you
Your Benefits

This is a Brilliant opportunity to be part of a growing organisation who train and develop their staff. They have fantastic technology and are passionate about what they do. They provided a vibrant and fun working environment and are looking for people who will bring energy to the office.

 Interested? If this sounds like you then please send your cv via email to Emma Brady at
I look forward to hearing from you

Senior Client Relationship Manager - Print Production Marketing Services

I am currently working with an established market leader in the provision of Marketing Services. This organisation is an expert in optimising marketing activities by adding value to customer and prospect communication, for both online and offline channels . They plan, create and deliver Marketing Communications and Point of Sale material. Its more than 1,000 employees provide services for some of the most well-established brands worldwide. In order to expand the outsourced project management team onsite with a major Client in Germany we are looking for a

Senior Client Relationship Manager – Print Production Marketing Services
Permanent position in Neuss
The Senior Client Relationship Manager is responsible for managing the relationship with the client and the planning, execution and project management of the clients entire process of print production. This includes the supply chain process for all print production requirements from planning, RFQ, through delivery of components. In addition, the Senior Client Relationship Manager will liaise internally and externally with suppliers, while managing the flow of information to ensure timely and efficient delivery to the client.
Your duties and responsibilities:
• On-site with the client, you are responsible for day to day client relationship management. You will provide first class service and ensure escalation of any issues and a hands on approach to dealing with the client
• Managing the small project management team to ensure delivery of services to the client
• Requesting quotes from suppliers
• Taking briefs from clients
• Consulting clients, presenting of production solutions and innovations
• Calculating of costs
• Regular contact with suppliers regarding renegotiating of new terms of business
• Processing of print production materials including negotiation, ordering of goods, quotation, creating purchase orders, good received confirmation and invoicing
• Proactively communicate supply chain issues to product teams and coordinate solutions
• Participation and leadership of relationship and business reviews with key partners and supplier
• Work proactively with supplier to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts

Your profile:
• Strong attention to detail and operational workflow dynamics to effectively track and analyse the status within the procurement process
• Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment
• Excellent Project Management skills
• Excellent people management skills
• Ability to build relationships and work across a multi-product line organization
• Fundamental knowledge of the whole print production spectrum
• Fluent in German and English
• Commitment to continuous process improvement initiatives and ability to solve problems creatively
• Excellent communication and negotiating skills
• Quality control of print related materials

To apply please send your CV

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at

Key Account Manager - Relationship Management

I am recruiting on behalf of a market leader in payments and currency conversions. Their Dynamic Currency Conversion system allows credit/debit card holders to choose the currency in which they would like to make a payment.
Their global presence continues to grow and to support one of their largest clients they are currently recruiting a
                                                  Key Account Manager - Frankfurt
Duties and Responsibilities
As the Key Account Manager to one of the biggest clients you will join a highly motivated team to ensure the solid client relationship continues to thrive.
The Key Account Manager will have excellent Client Facing skills, you will enjoy problem solving and you will have the ability to think on your feet. You will be responsible for
- Building relationships within the client and across the organization
- Supporting the client with training on services available
- Be the first point of contact for the client for any issues and escalations
- Analysis and reporting on take up of services by merchants
- You will work closely with the client to support their sales activities and assist in devising new ways to improve uptake of the service.
You will be a proactive individual who is looking to learn and develop your career in a Relationship and Key Account Management role
 - Experience of supporting a team with excellent Relationship management skills
- Client Service background
- Team oriented
- Excellent judgment, ability to handle confidential information
- Ability to multi task and a fast learner
- Fluent English and German
This is an excellent role for a Graduate with multiple internships looking to take a next step in your career or if you have previous hospitality experience this could also be a great next step for you. Alternatively you have previous Relationship or Key Account Management experience.
This role is for a proactive and motivated candidate, if you feel that is you, send your cv and we can talk in more detail.
Interested? Please send your CV via email to Emma Brady at

Junior Sales Manager - Hospitality / Tourism Technology

Fantastic Opportunity with an exciting Technology innovator who provide much needed and incredibly useful Technology to small hotel and guest house owners. The technology enables them to easily manage bookings and ensure wide coverage online for the property. This company is hugely developing the German market and as a result is looking for a
                                    Junior Sales Manager – Hospitality/Tourism Technology
You will be responsible for
Developing business across the German speaking region with Guest House and B&B owners. This is a fascinating and fun client base and you are providing an extremely well priced and valuable technology which will enable them to easily increase bookings leading to an increase in revenue. Your role involves
• Making both warm and cold calls to potential clients and explaining how the technology can really benefit their property and increase occupancy
• Explaining in simple terms what the technology can do
• Find solutions and benefits for the hotel owner.
• Closing the sale and following up with the client
• Working closely with the Country Sales Manager to ensure client relationships are maintained.
• Attending road shows and fairs.

 Your Profile
This is the perfect role for a sympathetic listener who really would like to develop a Sales career with a great technology product.
• Previous Customer Service or Inside Sales experience and Great listening Skills are required
• Understanding of the Sales cycle and the ability to call clients and explain a product
• Excellent communication skills
• The ability to clearly explain a simple technology
• Understanding of the hospitality and tourism industry and the difficulties of filling rooms a big advantage
• Fluency in German and good English is essential

If you have previous Customer Service, Business Development or Inside Sales experience and are looking for a role that will provide training and development then please send your cv to

Customer Experience Team Leader

Customer Experience Team Leader (reference: SMJM/333483)

On behalf of a global fashion brand, Euro London Appointments are sourcing for a Customer Experience Team Leader for modern offices in East London. This role will be perfect for an experienced customer service professional who is passionate about high-level support and developing colleagues.

The customer journey runs 24/7 and 365 days a year, the team communicate through all channels and their mission is to deliver excellence in a multilingual environment.

The successful candidate will provide leadership to the Customer Experience Team ensuring consistent and high level support to the global customer base. They will also be involved in the recruitment and training of new starters so they can reach their goals and deliver consistent customer service.

The working hours will be 8 hour shifts between 7am - 11pm, 5 days on 2 days off per week (including weekends, bank holidays, Christmas etc)

As well as direct customers, you will work with finance, logistics, legal and technical teams so that operations run as smooth as possible.

The ideal candidate will:
- Be fluent to native level in English
- Be fluent in one other language
- Have previous customer service supervisor or contact centre management experience
- Have excellent people management skills
- Have some experience within/an interest in the fashion industry (not essential)
- Have strong technical (MS office, GoogleMail & Google ) and numerical skills
- Be an outstanding communicator, motivator and natural leader
- Be detail-focused and goal driven

If you feel that you are suitable for the role and are available for an interview please send your CV to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at

Sales Support Team Leader - French, German, Spanish or Italian

Sales Support Team Leader - French, German, Spanish or Italian

Are you an experienced Customer Services/Sales Support Team Leader, looking for your next career move?
We have an exciting opportunity for an experienced Customer Services Team Leader, with fluency in either French, German, Spanish or Italian, to join a European team of Customer Services Representatives in Wooburn Green, Bucks.
This is a hands-on team leader role, managing the order to delivery process , ensuring fast and reliable order fulfilment for customers in the EMEA region.

The team leader will also fulfil Customer Services duties, including order fulfilment, resolving invoicing enquiries, managing price lists and handling any complaints.

We are seeking applicants with:
Fluency in either French, German, Spanish or Italian (and English).
Proven track record in leading a team of Customer Services Representatives or Order Fulfilment Reps.
Strong Customer Services skills.
Experience of using an in-house database and MS Office skills essential.

If you are interested please contact Claire on 01753 668840 or emailing your CV to Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at

German Speaking Consumer Service Advisors - Work at LEGO!

Are you looking for a new, exciting new challenge working for one of the world's largest toy manufacturers!?

Are you a quick learner who thrives in a fast paced environment?

Join The LEGO team as a German Speaking Customer Service Advisor and play a central role in providing a premium branded experience to their consumers.

We are looking for confident, enthusiastic, multi-lingual individuals for a full-time fixed term contract at LEGO!

In this role you will have the opportunity to work for a fantastic company and gain some excellent experience!

Your role:

*Effectively manage 60 plus consumer inquires a day
*Communicate effectively with consumers via phone, email and letter in Gerrman and English in an in-bound call centre
*Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded
*Accurate and timely documentation in our database of all consumer contacts

Do you have what we're looking for?
*Native proficiency level in English AND German language.
*Proven skilled relationship-builder with consumers and team-mates
*Highly organized, able to manage multiple tasks in a fast paced international environment
*Must be available to work on public holidays in order to support our consumers

The details:

* Start date: 9th October
* Salary - £20,300 per annum up to 10% in bonus
* Location: Slough, Berkshire UK (reachable by train from London Paddington)
* Benefits: Generous staff discount of 50% on, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes

Join the global family of the LEGO Group

The LEGO Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features.

If you feel that you have what it takes to succeed in this fixed term contract role, please send your cv in WORD format to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

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