Informatique et ingénierie

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  • Euro London is proud to announce its exclusive partnership with one of the world's leading brands in one of the largest FMCG sectors in Europe. The business is recruiting for a French OR Dutch speaking Senior Manager, People Services Lead. OUTLINE OF THE ROLE This role is responsible for compliant, efficient and effective People Services delivery in the designated Region (GB, FR or BELUX). This role is a direct Manager of the People Services Regional Leadership Team, with 5 direct reports. This includes remote management of 3 people, as roles are based in country and direct management of 2 roles, as these roles are based near London. This role is a member of People Services Leadership Team West, and will have a close alignment to the country HRVP Leadership team. ACCOUNTABILITIES: This role is responsible for the whole People Services operational activity for the designated country (GB, FR or BELUX). The direct reports represent the different areas of focus; Payroll, HR Admin, First Contact, Time & Attendance & OH, and HR Coordinator. This role needs strong collaboration with the key stakeholders including the HRVP and HRBP's in country, TA in country and Global Rewards. Being able to understand the country business demands as well as their own teams' demands is essential. This role will need to get the right balance between meeting customer expectations whilst having an efficient operational process. This role involves a lot of people management with multiple HR areas of expertise, a heavy alignment to technology, and an understanding of local payroll and employment legislation within the designated country. This role will need to have the capability to deliver results through their team members, and be able to step back from the operation to have a more holistic view and decision making ability. The focus for this role for the next 12 months is to bring together the People Services organisation, refocus the teams reporting into the role to have a country focus and work as one country focused team (previously these teams have reported into different leaders in HRS). This role will need to align to the needs of the country they support. This role also needs to review the people management strategy within the team, personal and performance objectives, Service Level Agreements and the focus for the individuals, in order for them to deliver the customer service expected from People Services. This year will also see a number of projects being implemented and this role will need to be part of the implementation leadership team, working with their counter parts for the other countries as well as the dotted line to the smaller country support. REQUIREMENTS Previous People Management is essential, preferably including remote management Experience of working within a Shared Service environment is desirable Fluent, both written and verbal, French OR Dutch is essential Knowledge of local employment law and payroll knowledge would be an advantage but not essential Ability to lead a team, and deliver results COMPETENCIES Outstanding people management skills, ability to lead and motivate a team Strong written and verbal communication skills including presentation skills Strong business acumen Influencing skills Proven experience of building strong stakeholder relationships Ability to interact at all levels of an organisation Ability to present technical information clearly to non-technical employees Excellent Excel skills TRAVEL EXPECTATIONS The role will be office based and some level of travel will be required within and outside of the UK To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Urgently seeking an Inside Sales Manager to be a part of an international organisation of education in hospitality management institutions.Must speak fluent English and one of the following languages as a native (French, Italian, Spanish, Russian). An interest in education and a background in the education sector is a plus. About the role: This role will be responsible for developing and managing people and processes to ensure a consistency of approach, improve customer focus, drive enhanced data granularity on each marketing channel and ultimately increase the conversion rate of leads into more students. You will manage a team of telemarketing counsellors in charge of qualifying and nurturing leads generated via the sales & marketing channels. This role will provide actionable insights and recommendations to inform marketing decisions. This will include implementing and maintaining regular regional reports on the performances of our leads generation efforts, defining and monitoring the sales performance of the telemarketing team with clear KPIs, generating internal management dashboards and providing insightful inputs for the team responsible for the scaling and automation of leads nurturing and CRM engagement. Key responsibilities will include: * Hire and set up a team of internal regional consultants * Manage the relationship with external vendor(s) who might fulfill this role on behalf of our organization for some specific regions or programmes * Review and implement a leads management flow process to acquire more robust and informative data on leads and ultimately increase conversion into students * Develop and roll out initial & recurrent sales training programmes (scripting, programmes and competitive knowledge) to ensure maximum sales effectiveness in the team 's approach and with the external vendor - in coordination with all Regional Admission Directors and Regional Admission Managers * Develop and roll out initial & recurrent SFDC training manuals to ensure companywide adoption of consistent protocols and with the external vendor * Set up and publish regular reporting on the team 's main KPI to measure the level of activity in each region and to assess performances * Set up and publish regular reporting on leads volume flow, quality indicators broke down by channel, geography, campaign to obtain more granular information on the effectiveness of our marketing and sales campaigns in each region A strong marketing/analytics capability is critical combined with a sales focus and strong team management approach. Educated to degree level with considerable experience in sales & marketing management including managing a team and reporting on CRM / marketing analytics processes * Have a successful track record of working with multiple stakeholders within a matrixed, global organization * An understanding of premium brand and high-end customer service attitude * Experience in higher education enrollment is desirable, relevant experience within the luxury hospitality or within the high-end service sector is essential * Advanced user level of SFDC required * An understanding of customer behaviours through monitoring their data-trail and thereby finding opportunities to enhance the business performance. * Able to demonstrate a very structured, consistent and granular approach if you feel that this is the role for you then please send your CV in WORD format to c.aguilar@eurolondon.comThank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • My client is looking for a Japanese speaking Market Researcher to join their team in a busy London office. Keys skills would ideally be: - Telephone based experience - Good IT skills - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This will be working overnight from a central London office from 12am until 8am. Given the nature of the role candidates must have excellent command of both Japanese and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Well known and well established comparison site, specialising in Ferry and Cruise travel is looking for Fluent/Native German OR Italian OR French OR Polish speakers with contact centre experience, to join their expanding team as Customer service executives. We are looking for people who are motivated ,and looking for the right company to kick start their professional career using their customer service skills and German speaking, writing skills . The company is providing excellent progression opportunities. Therefore we are looking for the right people to join our team in ensuring the needs of customers and clients are met. Progression would be along the lines of customer adviser -team leader-management roles for those who are successful in the role .Based in the very heart of London. The new spacious offices in Victoria provide a very friendly work environment. Salary: £19,000 to £21,000 and Excellent benefits to be introduced shortly Location: Victoria the heart of London and we are looking for people with top customer/client service. Working Hours: For starters will be 08:00 am till 17:00 pm Monday to Friday, shift work will be implemented (Early and late shifts) No night shifts The role *You will be required to meet customer and client needs on a daily basis *Resolve issues and deal effectively and professionally with customer complaints and in general customer feedback *Provide excellent customer service *Carry out administrative duties on a daily basis Skills required and previous experience *You will be successful in this role if you have a strong can do attitude, and enjoy working within a large team. *We want candidates who are success driven; this role has excellent progression opportunities. *As the successful candidate you will have previous customer service experience, dealing with these over the phone, e-mail and live chat. *Being a good communicator is a great skill to have, due to the nature of this role and dealing with customers on a daily basis. If you are interested in the travel industry, this is a great way to mix and socialise with team members from all backgrounds. The company is expanding and the team is getting bigger everyday. Be a part of it NOW!!! If you feel that you are suitable for the role and are available for an interview please send your CV to d.hadziresic@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Sales Account Executive - French and Spanish Speaking Urgently Seeking a passionate Sales executive who is looking to join an innovative organisation. You must enjoy sales and be seeking to develop your career. You will be working for an international supplier of disposable and reusable protective wear products with global reach. Must have passion for sales with a strong drive and eagerness to learn. Native French and fluent English speaker, Spanish would be an added bonus. About the role: Management of distributor accounts within International markets including France, Benelux, and Southern Europe. KEY ACCOUNTABILITIES & RESPONSIBILITIES The successful performance of named distributor accounts within the International sales areas to budgeted expectations Working with other members of the International Sales Team and covering responsibilities when away Undertaking additional duties as required Be aware of technical legal and regulatory issues Take care of customer queries and sale new products KNOWLEDGE, QUALIFICATIONS and SKILLS Demonstrating a track record in sales, internal or field based within one or more European markets. Experience preferable in one or more of the following sectors required: PPE, Food Industry, Medical, Cleaning (Janitorial), HORECA. Fluent in French English AND Spanish Excellent presentation skills Strong interpersonal skills and comfortable working independently and within a team. Verbal and non-verbal communication skills. This is a great opportunity to advance in your career and to learn some new skills on an international level. Please note that this is a sales position therefore, enjoying the aspects of B2B and customer relations is essential. Must be passionate about sales, innovation and technology. If you feel that this is the role for you then please get in touch with Carolina on 44 (0)20 7029 3799 or send your CV in WORD format to c.aguilar@eurolondon.comThank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com Posting History

  • Looking for a motivated, quick learner to join an events organisation that focuses on cyber security. This role is best suited to someone with high attention to detail as well as being a strong communicator with the ability to build effective working relationships throughout the business. The candidate will learn about how a conference company operates getting involve in the organisation and build-up of events while working in the logistics department. Must speak fluent English and be able to read and write effectively. The new-starter must be interested in event coordination and have a desire to develop and succeed in this field. They must understand that the role involves hard working, proactivity, attention to detail, numeracy skills and the ability to work independently as well as part of the team. Depending on performance, there will be a potential for career growth. Work tasks are not limited but include: * Coordinating staff travel and accommodation * Obtaining sponsor material as well as preparing and distributing events logistical information * Ordering and managing office supplies * Updating the company's website * Answering customer related queries * Proof reading event magazines and booklet for events * Printing badges fore delegates * Coordinating Bespoke lunches * Administer company paperwork * Any other ad hoc tasks as they arise Recruiting candidates ASAP interviewing on MONDAY please send your CV in WORD format to Carolina c.aguilar@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Location: Angel Jobtitle: Danish Market Research Pay rate: £10.00 Duration: temporary on going If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (depending on the language you speak) Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, Brazilian Portuguese, etc. The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! 

  • Location: Angel job title: Norwegian Market Research Pay rate: £10.00 Duration: Temporary If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a the Norwegian market The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! 

  • A fantastic opportunity has become available for someone who is looking to combine there love for Sports and Social Media while using your skill of the German language. I am currently recruiting for a Social Media Engagement Specialist,to join an award winning marketing agency. You'll have the opportunity to engage in various sporting communities. Working in collaboration with the client to create and promote the clients brands, and build opportunities to engage directly with key customers in the sports and betting world through relevant social media channels. For this role you will need to be a confident user of social media platforms, social marketing campaign, copy writing and proofreading skills, excellent customer services skills and passion for sports. Requirements for this role: * Fluent to Native Level in: German * Part time hours at a hourly rate of between £10.00 and £12.00 per hour depending on experience * Project will be starting in late March

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Mandarin and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a temporary contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Mandarin and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Mandarin language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £10 an hour, paid weekly Job Type: Temporary for a minimum of 1 month. Strong potential to extend. Location: Slough, Berkshire UK (reachable by train from London Paddington) Start Dates: ASAP Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.