Spanish Speaking First Line Service Desk Analyst

I am currently working with a global payments technology company seeking technically literate Spanish speakers for a fantastic opportunity based in central London. You will take ownership of business accounts and ensure the smooth customer journey from start to finish. This organisation helps both individuals and banks make smart payment choices and operate all over the world.

You are fluent to native Spanish speaker with experience handling first line technical support queries or have a background in financial services and are looking to take a step into the world of IT. You have sound knowledge of payment processes and are dedicated to delivering high levels of client support.

You will act as the first point of contact covering systems, policies and products and ensuring the fast and high quality resolution each time. You will build key relationships with both internal and external partners to ensure improvement in efficiency in the company's work.

After an extensive training period you will develop your technical skills and have the opportunity for excellent career progression in a global organisation.

The ideal candidate will be -
- Fluent to native level in Spanish
- Possess high level customer support skills
- Experienced in a technical support or finance role (highly advantageous)
- Able to grasp new systems and procedures quickly
- Ability to work under pressure in a fast-paced environment
- A team player and possess excellent people skills
- An outstanding communicator (verbal and written)

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Consultant

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Josh McClean

Team: Temporaries & Contact Centre Divisions

I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad 

Languages: English & German

I’ve been at Euro London since: July 2014

About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.

In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer! 

If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people! 

Fun fact: I once had trials for England American Flag Football

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