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Workforce Manager (English any European Language) London (Temporary ongoing role) On behalf of our client, we have a fantastic opportunity for an experienced Customer Service, Workforce Manager to join a truly international company. This great (temporary ongoing) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for one of the key players in the financial world. Our client is looking for a candidate who has experience within customer service, or workforce management and ideally data analytics. In order to succeed in this role you need an analytical mind and proactive approach. Tasks: *Manage and log outbound and inbound calls, database management *Quality control of customer service calls *Analyse trends and rotas to improve quality *Administer, organise and approve rota and work schedule *Responsible for granting holidays and administrating further leave *Resolve customer issues and questions *Support management and IT with analysing statistics *Conduct research to improve workload predictions etc. *Working closely with management to ensure best performance Required skills: *You will need great analytical skills to succeed in this role *Pro active but detail orientated *Able to work independently and as part of a team *Enjoy working in a fast paced environment Experience: *Bachelor degree in Finance, Business, Economics or relevant is preferred *A minimum of 2 years experience within a leading CS or Workforce role *Keen interest in analytics *Experience working in a support centre and dealing with inbound queuing principles *Experience with workload tools such as PDS, IEX, CMS etc. *You must be able to work with Excel, PP, Access to provide constant reports etc. *Experience working with statistics is preferred *Great organisation and interpersonal skills *You must be able to communicate on a very high level (written and spoken) This company offers you a really great work environment in an easy to reach location. The daily rate can be up to £400 and £500 for the right candidate If you would like to apply, please send your application in Word Format to Josephine Gogler: firstname.lastname@example.org mentioning the reference: WNJG_CSManager_London Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com
Title: International Financial Advisor Location: London Pay rate £10.00 holiday pay Startdate: ASAP Duration: 6 Months Over the last 7 years Euro London Appointments has been working closely with a financial service loan company in Monument. They're an established company and have been in the industry over several decades. At the moment we are expanding their customer service team. We've already provided hard working multilingual advisors their. The team is a hard working and professional team and that thrives from delivering one of best the services in this industry. that likes working with a service. I am recruiting at the moment for an experienced Customer service advisor within the Financial sector! The environment: At the moment we are expanding the team so you will be in a team of 4 - 6 people. As the International Financial advisor, you'll be focusing on all the markets and using your experiences and knowledge in the financial service sector. Your daily responsibilities would look like this: - You'll be working with a high end Service and communicating with customers over various channels such as; phone, e-mails and different social media platforms. -You will be responsible for large accounts and it's so important that you update the customers and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience, delivering and assisting with special projects as assigned for Manager, you will be responsible for organising and assisting the events. What we expect from you: - Minimum 18 months or more in the financial sector. - Overall understanding of the customer service and sales processes from conception to completion - Good teamwork and relationship building skills - Knowledge of MS office including Word, Excel, PowerPoint, and Outlook - Excellent problem solving skills - Good reporting skills, able to present information and prepare reports If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.