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Japanese Customer Services Assistant

Japanese Speaking Customer Services Assistant (reference 332209)

Euro London Appointments is working with an exciting new client in the luxury fashion industry. They are looking for an enthusiastic and ambitious Japanese speaking Customer Service Assistant to join their London based Customer Service team and be responsible for looking after the company's interactions with Japanese speaking customers.

The package on offer includes a competitive salary, health care, pension scheme and a brand new watch!!. This role is based at their Covent Garden office working Monday to Friday from 9:30 to 18:00.

This is a fantastic opportunity to join an innovative and global business. If you are currently a Customer Service Assistant looking for a new challenge please do not hesitate to apply for this role.

Required skills:
- Fluent to native level Japanese
- Fluent level English
-Customer Service experience
-IT Skills (CRM system, Microsoft packages,…)
-Capacity to work under pressure when necessary.
-Outstanding written and oral communication skills in English and Japanese.
- Organised with a strong sense of analysis and decision making.
-Capacity to create and maintain great relations customers, suppliers and providers.

Areas of responsibility will include (but not limited to):
-Manage incoming emails, online chat and responsive media.
-Daily fraud checks to avoid risk and financial loss
-Look after customer repairs and replacements under warranty.
-Making sure that the customers receive the greatest service
-Assist the London retail stores and warehouse when required.

-Experience in using different systems such as : Zendesk, Magento, Peoplevox and Adyen.

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.