* Being the first point of contact for customers via email and telephone
* Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base.
*Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary.
*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution.
*Excellent experience with Customer Care in an office environment or in a retail shop
*Excellent written and verbal communication skills. Fluency in Korean needed
*Excellent written skills and excellent communication skills
*Able to take initiative
*Excellent eye for detail and good organizational skills
*Experience with Microsoft packages