Assistant Global Contact Centre Manager - Night Shifts

Lead the way in emerging markets for one of the world's most ambitious brands.

You strive for excellence, but that still isn't enough. You always want to take your work to the next level and take your team with you?

You are a night owl and always the one who has their brightest ideas at 3 in the morning.

One of the world's leading and most ambitious fashion brands are looking for a new Assistant Team Manager to join the night shifts in their Customer Experience team. Working as part of the Customer Experience Management team, you will play a leading role in shaping the customer journey now and in the future. You will spot trends in emerging markets and ensure the quality of customer service is consistent 24/7.

You will have years of management experience in a contact centre environment for night shifts so you will be aware of the challenges this presents.

You will be there to motivate your teams; that means celebrating their successes but also being there as a point of support when they need it. Therefore, you will have a thorough understanding of UK HR processes.

What's in it for you?
- A competitive salary with a potential increase after a successful probationary period
- A generous clothing allowance to spend on company products
- A range of other benefits
- The opportunity to take a lead in delivering service to existing and emerging markets
- Be part of a solid leadership team and have your own input

The working hours for this role will fall between 8pm and 8am on a rotational basis including weekends and bank holidays. Please note this role is night shift only.

If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Consultant

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Josh McClean

Team: Temporaries & Contact Centre Divisions

I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad 

Languages: English & German

I’ve been at Euro London since: July 2014

About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.

In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer! 

If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people! 

Fun fact: I once had trials for England American Flag Football

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