Senior Customer Financial Advisor - German Speaking

Title: Senior Customer Financial Advisor - German Speaking
Location: London
Pay rate £10.00 holiday pay
Startdate: ASAP

If you are a German and you are looking to have an international career based in the city? Please read the following!

I am urgently recruiting at the moment for a German Speaking Customer Financial Advisor with experience in Finance sector.
I am working with an established international financial company based in the Big City.
They are a well respected company that has over 55,000 members worldwide.

Over the last 4 years we have been providing staff such as German, Dutch and French

Senior Customer Financial Advisor:

*Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data

*Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

*Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution

*Fulfill and support customer requests and orders

*Identify cross-selling opportunities and refer leads to the Sales team

*Deliver or assist with special projects as assigned by Manager

*Produce customised reports upon request - membership, events, sales etc.

*Contribute to the update of department policies and procedures

*Take lead on resolving all German speaking enquiries

Assist with events

*Maintain registration lists and deal with event related enquires
*Assist with registration desk onsite at events
*Printing of event related materials
*Perform other event related duties as assigned
Other

*Host German Language events online

*Assist with ad-hoc projects


Skills

*Fluent in German and English

*Minimum four-year's experience in a customer service, sales support, or help desk capacity

*Overall understanding of the customer service and sales processes from conception to completion

*Excellent written and spoken communication skills in both English and German

*Good teamwork and relationship building skills

*Knowledge of MS office including Word, Excel, PowerPoint, and Outlook

*Proficient in CRM software; Salesforce.com experience is a plus

*Excellent problem solving skills

*Good reporting skills, able to present information and prepare reports

*Excellent numeracy and Excel skills


Please note, the successful candidate should expect to perform duties including carrying the product, as well as sitting and concentrating for extended periods of time.
If you feel that you are suitable for the role and are available for an interview please send your CV to c.verhees@eurolondon.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.