Position Title:French Customer Service Specialist
Location:London - Canary Wharf
Start date: ASAP
Pay rate: £13.00 holiday pay
Are you looking to have a career as a Senior French Customer Service Specialist providing a high service?
Are you ideally looking to get your foot in the door in an International Fraud Specialist Company?
Please sit down and read this job description.
I am working closely with a Fraud and Anti-Laundry Money specialist based in the middle of Canary Wharf. Over the last 4 years we have been providing staff such as German, Dutch and French Speakers. This is an international company that provide support to existing and potential Members, Partners and Staff. As a Senior French Customer Service specialist it is very important that you can deal with Customer Service enquiries. You will be focusing on the care of the French Speaking market.
The environment itself: As mentioned we have worked over the last 4 years with them and have provided, German Dutch and French speaking Customer Service Specialist.
They provide excellent training to give you more confidents in the position.
Customer Service Support
*Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data
*Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
*Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution
*Fulfill and support customer requests and orders
*Identify cross-selling opportunities and refer leads to the Sales team
*Deliver or assist with special projects as assigned by Manager
*Produce customised reports upon request - membership, events, sales etc.
*Contribute to the update of department policies and procedures
*Take lead on resolving all French speaking enquiries
Assist with events
*Maintain registration lists and deal with event related enquires
*Assist with registration desk onsite at events
*Printing of event related materials
*Perform other event related duties as assigned
*Host French Language online events
*Assist with ad-hoc projects
*Fluent in French and English
*Minimum four-year's experience in a customer service, sales support, or help desk capacity
*Overall understanding of the customer service and sales processes from conception to completion
*Excellent written and spoken communication skills in both English and French
*Good teamwork and relationship building skills
*Knowledge of MS office including Word, Excel, PowerPoint, and Outlook
*Proficient in CRM software; Salesforce.com experience is a plus
*Excellent problem solving skills
*Good reporting skills, able to present information and prepare reports
*Excellent numeracy and Excel skills