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Customer Support Engineering Specialist

Euro London Appointment's client, a world leading electronic manufacturer providing products to some of the worlds most renowned industrial and automotive companies, is currently looking for an advanced/fluent French or Italian and fluent English speaking Sales Support Engineer to join their international engineering team in Surrey.

This is an exciting multi-faceted role offering excellent opportunities for career development in the electronics, materials production and manufacturing field ideal for a candidate with a strong analytical and problem solving interest and first-class communications skills.

Job purpose

The primary responsibility of the role is to generate quotations based on information provided by the customer. As each of our client's designs is unique for different customers the technical specifications must be reviewed by the Support Engineer to generate prices and then allow for production at the manufacturing site.

Secondly the selected candidate will verify the customer production package and send to production plants. Very often, the details given to our client to generate quotations are minimal. If the customer accepts a quotation and subsequently orders PCBs from them, the Sales Engineer must ensure that all the appropriate production information is received, from the customer, within a realistic period of time.

Thirdly you would be assisting in the administration of quality related issues raised by our client's customers.

Production quality is an essential part of our client's business and must be maintained to agreed industry standards. Customer quality issues are taken very seriously, they have to be acknowledged, administered and resolved as efficiently as possible.

The Sale Engineers ensures this process runs efficiently for UK and mainland Europe customers. On a daily basis this consists of constant communication with customers, other technical sales staff and production quality staff in order to progress and ultimately to resolve such issues.

As our client's customers never communicate directly with the production engineers the selected candidate will act as a pivotal liaison between the two parties on a daily basis to resolve any of the issues listed above.

This may also imply occasional visits to the Far East production plants to enable the resolution of production problems.

The ideal candidate is likely to have the following profile :

*A technical Masters of Bachelors degree in Materials, Mechanical, Chemical engineering or similar.
*An understanding of Printed Circuit Boards (PCB) manufacturing would be beneficial but not essential
*Excellent written and verbal communications skills in French or Italian and English are essential for communicating on a daily basis with customers in the French/Italian market , which constitutes a large percentage of the our client's customer base. If your skills are not fluent but advanced/ can be improved and you'd like to improve, this level can equally be considered.
*Experience of customer support is beneficial or of analysing complex design specification.
*Strong analytical and mathematic abilities are essential.

*Good computer skills, particularly with MS Office packages and CAD software.

In return my client can offer a competitive salary and excellent career development for a talented engineer within an established, growing and successful engineering company with a welcoming atmosphere and a truly multilingual environment.

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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