Office & Customer Service Administrator



Our client is an independently run software solutions company with operations throughout Europe and North America and a global presence with customers across five continents.



Job Role

The job role involves being office administrator and providing high quality customer services support to our customers In France and French Speaking Territories. Excellent written and spoken French & English are essential.

JOB DESCRIPTION

 Assisting accounts by calling French customers who are late payers.

 Monitoring the company's shared email box (via HelpScout) to ensure customer queries are answered promptly.

 Quoting customers.

 Contacting customers to encourage them to renew their maintenance.

 Invoicing customers.

 Purchasing supplies for the office.

 Helping to arrange training sessions and exhibitions.

 Taking messages for technical support when all engineers are on the phone or unavailable.

 Answering incoming dealer sales calls when the given Dealer Manager(s) is not available.

 Helping with basic sales queries or taking messages where the request is more complex.

 Placing resellers' orders with our suppliers.

 Accepting deliveries to the company.

 General Administration.



Key Skills

Essential

 Good communication skills with a high standard of spoken and written French & English

 Initiative and strive to improve constantly.

 Team player but have ability to work independently

 Ability to value work and processes and suggest improvements when necessary.

 Flexibility.

 Assertiveness with understanding of people.

 To be numerate.

 Fully experienced in a business to business environment.

 At Least Intermediate Excel, Word and Outlook proficiency.

CDI

24-46k€

ASAP START