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Senior Software Support Engineer

Are you an experienced Applications/ Software Support Engineer strong problem solving and troubleshooting skills looking for a new challenge?

If so, Euro London may have a great new opportunity for you with our client in Portugal or the UK.

Our client, a leading Financial technologies and cash management solutions provider, is currently looking for a Senior Software Support Engineer who can be based in their Portuguese office near Lisbon or their UK office near Manchester and will be responsible for remote 3rd Line escalated support for their and software solutions for an international client base.

This is an excellent opportunity for an experienced software support engineer possessing strong analytical and troubleshooting skills to join a leading global financial technologies company, continually expanding globally.
Responsibilities

Ideal candidates should ideally have experience supporting applications in an international retail or retail related environment with day to day key responsibilities included below :

*Handling 3rd line support issues that have been escalated on a global basis.
*Recreating minor remote issues to allow them to be verified and tested in-house and then be solved in region.
*In-depth analysis and troubleshooting as well as root-cause analysis.
*Post-implementation support.
*Supporting pre-sales activities on an occasional basis
*Routine documentation , configuration, installation or demonstration skills.
*Able to develop skills, after training , to become a Subject Matter Expert ( SME) on the product range.
*Preparing training information for use by regional trainers and other support engineers.
*Providing other support related activities.

Experience and qualifications

*Experience of providing support to international clients within an international support team environment.
*Application /Software support experience ideally on Retail, Financial, EPOS/POS, type software.
*Excellent skills in Windows and Linux Operating Systems.
*Strong skills working with SQL Server.
*Any development knowledge in Java , J2EE, C , .NET is desirable but not essential.
*Familiarity with ITIL
*Strong numerical skills to present complex data in an understandable way.
*Highly motivated, pro-active, keen to learn attitude.
*If based in Portugal fluent English and Portuguese are required. If in the UK , fluent English is required.
*Experience of configuration and deployment of Terminal Server, Citrix, Xen Apps Server is desirable.

In return our client can offer an excellent opportunity to progress in a leading financial technologies company, providing solutions used by thousands of leading banks worldwide.


Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

Plus

This job has now been filled but you may be interested in:

 
  • Passionate about IT but love the human side of making technology work for your colleagues ? Keen to share your expertise and train different users across a renowned business on systems, applications and desktop technology across the UK and EMEA region using your IT skills and your languages ? Fluent in French or German and English ? If so Euro London might have the ideal opportunity for you in 2018 ! Our client, a renowned US Legal practice, is currently looking for an EMEA Technology Support Trainer to join their growing office in Manchester with regular travel to France, Germany and Spain , where you will identify the training needs of non-technical colleagues and end-users at all levels within the business. Whether it's writing training programmes on a new application or system , training end-users on - site using a variety of different tools, software and media, you'll make a strong impact on the way in which business users use technology within the business. With a savvy background in desktop, notebook, networks and remote computing you can also provide back-up for support issues as part of the wider support team. Responsibilities *Providing assistance and training to end users across the Manchester, Paris, Brussels, Madrid, Barcelona, Düsseldorf, Frankfurt, Hamburg and Munich offices , on proprietary applications software using a variety of methods ( classroom , one-to-one, video, online learning , online eLearning systems and remote training) Software includes : Microsoft Office, Outlook, iManage, Cisco Phone Software and other similar programs. *Working within the support team and with other departments to identify training requirements and create suitable teaching methods adapted to the audience. Analyses end-user needs and develops training programs based on these. *Prepares training documentation , hand-outs , instructions, and other materials as required. *Participates in company wide conference calls and with smaller working groups to provide IT training input as needed. *Creates classes designed to promote the most effective use of technology. Training may be given via telephone, hands-on classes, demos, online learning systems , video conferences or one-to-one training. Skills and requirements *A colleague or university qualification in Computer Science, Information Systems or a related field is preferred. *Fluent French and /or German and English is essential. Spanish (plus French or German) is beneficial. *Previous Systems, Applications and Desktop technologies training experience for a minimum of 6 months in a business environment. *Able to learn new technologies and specialist legal applications quickly, after receiving formal training. *Strong knowledge in software programs including Windows 7/10 and Microsoft Office ( latest versions) Word , PowerPoint, Excel and Outlook . Any knowledge of iManage Desksite and DTE Axiom timekeeping software is advantageous. *Knowledge of Adobe Acrobat. *Any knowledge of Cisco Phone software or able to learn. *Knowledge of various communications technologies including RDS and VPN technologies. *Good knowledge and experience with Networks including TCP/IP, Client Server relationships , Network printing and Active Directory. *Develops knowledge with our clients templates and macros , intranet and IM software. *Able to travel regularly ( Plane or Train ) and show reasonable flexibility to meet remote training needs of European offices , with slightly earlier start or finish times depending on the EMEA time-zone of the end-users. Our client offers a learning focused, welcoming, diverse working environment with excellent career progression and skill development opportunities. You will be integrated as the Training focused specialist within the wider support team in a supportive and collaborative working atmosphere.