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Passionate about IT but love the human side of making technology work for your colleagues ? Keen to share your expertise and train different users across a renowned business on systems, applications and desktop technology across the UK and EMEA region using your IT skills and your languages ? Fluent in French or German and English ? If so Euro London might have the ideal opportunity for you in 2018 ! Our client, a renowned US Legal practice, is currently looking for an EMEA Technology Support Trainer to join their growing office in Manchester with regular travel to France, Germany and Spain , where you will identify the training needs of non-technical colleagues and end-users at all levels within the business. Whether it's writing training programmes on a new application or system , training end-users on - site using a variety of different tools, software and media, you'll make a strong impact on the way in which business users use technology within the business. With a savvy background in desktop, notebook, networks and remote computing you can also provide back-up for support issues as part of the wider support team. Responsibilities *Providing assistance and training to end users across the Manchester, Paris, Brussels, Madrid, Barcelona, Düsseldorf, Frankfurt, Hamburg and Munich offices , on proprietary applications software using a variety of methods ( classroom , one-to-one, video, online learning , online eLearning systems and remote training) Software includes : Microsoft Office, Outlook, iManage, Cisco Phone Software and other similar programs. *Working within the support team and with other departments to identify training requirements and create suitable teaching methods adapted to the audience. Analyses end-user needs and develops training programs based on these. *Prepares training documentation , hand-outs , instructions, and other materials as required. *Participates in company wide conference calls and with smaller working groups to provide IT training input as needed. *Creates classes designed to promote the most effective use of technology. Training may be given via telephone, hands-on classes, demos, online learning systems , video conferences or one-to-one training. Skills and requirements *A colleague or university qualification in Computer Science, Information Systems or a related field is preferred. *Fluent French and /or German and English is essential. Spanish (plus French or German) is beneficial. *Previous Systems, Applications and Desktop technologies training experience for a minimum of 6 months in a business environment. *Able to learn new technologies and specialist legal applications quickly, after receiving formal training. *Strong knowledge in software programs including Windows 7/10 and Microsoft Office ( latest versions) Word , PowerPoint, Excel and Outlook . Any knowledge of iManage Desksite and DTE Axiom timekeeping software is advantageous. *Knowledge of Adobe Acrobat. *Any knowledge of Cisco Phone software or able to learn. *Knowledge of various communications technologies including RDS and VPN technologies. *Good knowledge and experience with Networks including TCP/IP, Client Server relationships , Network printing and Active Directory. *Develops knowledge with our clients templates and macros , intranet and IM software. *Able to travel regularly ( Plane or Train ) and show reasonable flexibility to meet remote training needs of European offices , with slightly earlier start or finish times depending on the EMEA time-zone of the end-users. Our client offers a learning focused, welcoming, diverse working environment with excellent career progression and skill development opportunities. You will be integrated as the Training focused specialist within the wider support team in a supportive and collaborative working atmosphere.