Are you looking for a challenging web-based product support role?
If so, how do you like the idea of working for a global Telematics company with a large portfolio of products from a real-time GPS tracking system to a fleet management software to a fuel inefficiency reporting solution and much more?
You could combine your web-based technology skillset with your Spanish language skills in this new exciting opportunity!
After a four-week training program, including two weeks in the company's US headquarters, you will provide remote support to the whole EMEA region and to a large client based in Spain. You will therefore be using both your English and your Spanish.
Provide technical support via phone and email for the company's products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions and follow issue through to successful resolution
Verify and document the technical issue to deliver technical solutions
Interface with infrastructure, database and development teams as needed
Excellent communication, conveying complicated technical issues to non-technical stakeholders both written and verbally
Provide customers with solutions to complex technical issues
Document product defect and enhancements
Communicate plan, progress updates and resolution to impacted clients in timely manner
Participate in new product rollout activities such as documentation of new processes and test of products
Optimize existing procedures to improve ease, speed, and performance and make efficiency improvement recommendations to management
Investigate problems as they surface, troubleshoot to identify the cause, and then suggest ways to correct them
Provide short-term and long-term solutions; to tackle immediate tasks while keeping a mindset on how to remedy such events in the future
Strong personal commitment to quality and customer service
Stellar troubleshooting skills
Flexible mentality , willing to pitch in with ad hoc tasks in a growing environment.
Mentor other members of the technical support team
Other duties as assigned
Candidate MUST be proficient in both English and Spanish, both spoken and written
Strong experience working with relational databases (SQL preferred)
SQL querying and modifications experience is essential.
Strong experience troubleshooting hardware, software and Application Programming Interface (API) issues
Experience in one or more scripting language (JSON a plus)
Experience writing or debugging code
Working knowledge of the components in a web application stack
Prior SaaS support experience. Experience with telematics a plus.
Able to adapt quickly a rapidly growing and changing environment
Strong problem solving, support process analytics and organizational skills
Excellent written, verbal and presentation skills
An understanding of an Agile environment and team atmosphere
Self-motivated for success and has a hunger for knowledge.
Bachelor's degree in computer science or related field
Experience with automotive electronics and/or MECP/ASE Certification desired