Software Training and Installation Consultant

Do you enjoy training end-users on the latest software and hardware technologies ?

Keen to travel throughout the UK /EMEA region to training clients on-site ?

If so , Euro London Appointments is currently recruiting for an Entry level Software Training Consultant for a leading vehicle safety technology innovator, whose cutting-edge technologies enhance the safety for millions of drivers globally , backed-up with the support of an experienced international organization.

As part of the European Consultancy team , the Entry-level Software Training Consultant plays a vital role within the organization, providing remote and on-site training and software installations across the UK and through the EMEA region. With a pro-active and analytical approach as well as developed communications skills to work with clients possessing different levels of technical understanding.

Main responsibilities

*Carrying out on-site training on our client's main end-user applications enabling clients to get maximum Return on Investment from the systems in a timely and efficient manner. This is often carried out in the form of remote webinars and on-site training workshops.
*Being involved in on-site and off-site installation work for software programs.
*Performing testing of new Fleet Management software.
*Setting up new software and web based systems.
*Carrying out test downloads for new and existing vehicles ( ranging from HGVs to coaches,vans,cars and emergency services vehicles) in order to verify correct functioning.
*Maintaining up to date customer records on the CRM system.
*Producing and maintaining documentation.
*Carrying out client reporting with preparation of monthly reports using Agility or Insight.
*Developing suitable tests for training client delegates in workshops.
*Issuing training certificates and carrying out other ad-hoc duties as required.



Key skills and requirements

*Excellent customer service and customer facing skills, developed in at least one internship/professional position including customer on-site software/hardware/web applications training and workshops.
*The ability to communicate with clients possessing all levels of technical understanding , in this case this can range from drivers through to internal IT technicians and executive level VPs.
*Attention to detail and a flexible approach to problem solving- prior experience in technical support on software and web solutions is a big benefit for this.
*Developed PC skills particularly with MS Windows, MS Office, MS Excel. Working knowledge of SQL querying is beneficial.
*Experience with Networking (TCP/IP, LAN/WAN ) and networking protocols is beneficial.
* Experience in client reporting with preparation of monthly reports using Agility or Insight is beneficial
*Highly motivated with an enthusiasm for ensuring customer success and ultimately delivering a solution that will improve driver and road-user safety.
*Analytical and able absorb often complex information regarding customer requirements and training needs to produce effective solutions and workshops.
*A self-motivated , flexible attitude
*Willingness to travel regularly mainly within the UK but also occasionally to other countries in the EMEA region. Travel is usually one 2 days on site maximum with one overnight stay per on-site visit.
*A Full driving license.
*An additional European language ( French or Spanish)is a significant advantage and our client has an international team.

In return our client can offer an excellent career path offering opportunities for further development into consultancy and project management.

Consultant

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Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

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