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Account Manager German and Polish speaking 30000 - 35000

Account Manager German and Polish speaking 30000 - 35000 Plus Bonus

Are you a native level German and Polish speaker with experience of working with high net worth individuals? I am currently searching for the above to increase customer loyalty and ensure that products and services are tailored to providing an excellent customer service experience

As a German/Polish speaking Account Manager your duties shall include but not limited to:

* Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
* Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
* Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and 'competition beating' service
* Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported

The ideal candidate will:

* Degree educated, with formal training in Marketing, CRM or Events Management an advantage.
* Some work experience in an Account Management or CRM role, or alternatively experience in Customer Services, in online or land-based Gaming industries
* Native level Polish/German speaker
* Strong relationship building skills and the ability to build trust; strong social and people skills
* Great organisation, planning and prioritization skills, with strong attention to detail
* Excellent communication skills and strong 'writing' skills

If you have the relevant experience and are interested in this opportunity, please contact Manuel Da Silva at Euro London Appointments - m.dasilva@eurolondon.com or 44 (0)207 029 3799

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

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