Chinese speaking Customer Service Advisor - Day Team

A Premium British Fashion House is looking for a Chinese speaking Customer Service Advisor to join their multi-cultural team in London.

The company is famous for their edgy design with an independent spirit, they have company worldwide and aim to provide the best service to all customer around the world. They are looking for someone passion for fashion and have experience in customer service. The suitable candidate should have at least one year valid visa to work in UK. Salary is up to £19k plus other benefit.

Key Responsibilities:
*Handling customer contacts across multiple channels including phone, email, social media and messenger channels
*Using numerous in-house software systems, CRM platform and payment gateways
*Handling customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution.
*Meeting sales targets, customer response times, quality and number of customers contacted per day.
*Supporting with Customer Experience administrative tasks when requested
*Liaising with internal departments as well as external business partners.
*Acting a brand ambassador at all times

The ideal candidate:
- Fluent in English and Chinese, Verbally and Written
- Previous Customer Service experience will be ideal.
- Problem solver and able to handle difficult conversation.
- Strong communication skills
- Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at



Angel Ngan

Team: Sales & Marketing – Chinese Market

I specialise in: All Chinese roles

Languages: English, Cantonese & Mandarin

I’ve been at Euro London since: 2016

About me: I have worked for Euro London for 7 months and in the recruitment industry for almost 3 years. I'm originally from Hong Kong so I speak Cantonese, but I also speak Mandarin. I love watching movies and relaxing in the park. I enjoy travelling and exploring the unknown to experience different culture.

If I were a famous person, I would be: Grace Kelly, even though she lived a short life...I just like her a lot.

Fun fact: I do not know how to drive or how to ride a bike.