Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

German Speaking Customer Support Representative

German Speaking Customer Support Representative

I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team.
Role Description:
Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis.
All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities!
As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes.
Responsibilities:
*Answer customer and employee calls and emails. You will not have any scripts so confidence is key!
*Helping customers to install the relevant software as well as solving any trouble they might have on the spot.
*Escalate cases when needed and collaborating with other areas of the business
*Train restaurant staff on the use of the system and report customer feedback
Requirements:
*Fluent to native level German and English
*Great interpersonal and communication skills
*Experience in the Hospitality/Restaurant industry is a plus
*Experience in Customer Service roles in a office/call centre environment
*knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware
*Knowledge of networking protocols/infrastructure beneficial but not essential

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

Consultant

image

Jason Fontanarosa

Plus

This job has now been filled but you may be interested in:

 
  • Well known and well established comparison site, specialising in Ferry and Cruise travel is looking for Fluent/Native German OR Italian OR French OR Polish speakers with contact centre experience, to join their expanding team as Customer service executives. We are looking for people who are motivated ,and looking for the right company to kick start their professional career using their customer service skills and German speaking, writing skills . The company is providing excellent progression opportunities. Therefore we are looking for the right people to join our team in ensuring the needs of customers and clients are met. Progression would be along the lines of customer adviser -team leader-management roles for those who are successful in the role .Based in the very heart of London. The new spacious offices in Victoria provide a very friendly work environment. Salary: £19,000 to £21,000 and Excellent benefits to be introduced shortly Location: Victoria the heart of London and we are looking for people with top customer/client service. Working Hours: For starters will be 08:00 am till 17:00 pm Monday to Friday, shift work will be implemented (Early and late shifts) No night shifts The role *You will be required to meet customer and client needs on a daily basis *Resolve issues and deal effectively and professionally with customer complaints and in general customer feedback *Provide excellent customer service *Carry out administrative duties on a daily basis Skills required and previous experience *You will be successful in this role if you have a strong can do attitude, and enjoy working within a large team. *We want candidates who are success driven; this role has excellent progression opportunities. *As the successful candidate you will have previous customer service experience, dealing with these over the phone, e-mail and live chat. *Being a good communicator is a great skill to have, due to the nature of this role and dealing with customers on a daily basis. If you are interested in the travel industry, this is a great way to mix and socialise with team members from all backgrounds. The company is expanding and the team is getting bigger everyday. Be a part of it NOW!!! If you feel that you are suitable for the role and are available for an interview please send your CV to d.hadziresic@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A leading digital communications firm is looking for a versatile and enthusiastic, ideally German speaking, Sales Operations Executive in London. If you can provide and ensure a high level of customer service, orders booking accuracy, manage various priorities, and would like the opportunity to develop your career working with passionate, talented people in a Digital Communications environment, then keep reading. You'll provide operational sales support, including reporting, contract management and compliance checks to a team of 25 account managers. Your responsibilities will include: *Checking sales bookings within the company CRM system *Interpreting and processing information for other teams and departments *Liaising with internal customers *Promote and support CRM adoption *Providing accurate and efficient administration, information and analysis to the sales team Requirements: *Some B2B experience in a similar role *Excellent organisational skills and attention to detail, with ability to work in fast-paced environment *Great communication skills *Data analysis skills *Self-motivated, positive, pro-active *Experience with Microsoft Dynamics CRM or similar is desirable *Fluency in German is preferred but not essential This client promotes an inclusive environment where ideas and creativity are welcomed and valued. Everyone is actively encouraged to develop their careers. They are committed to helping everyone grow, professionally and personally. They offer work perks and benefits which can be discussed in further detail. If you want to learn more, please apply today. This is a permanent full time position, located in London, UK. Desired start date is as soon as possible. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • A leading manufacturer of high quality washroom accessories is urgently hiring a German speaking Office Supervisor. The successful applicant will also manage sales planning, including CRM for UK and European territories. You and the role: Be the main point of contact with European and UK customers to resolve high end issues; Quoting for UK and Europe. Establish follow up routines with Sales Representatives and Distributors; Generate sales leads and forward to relevant sales rep; Maintain updates of sales leads in the project data base and E-Commerce System; Run reports for evaluation of sales performance. You will also have supervisory responsibility for two direct reports; Maintain customer database with a high level of accuracy with information such as, but not limited to, contact details, discounts, etc. - collaborate with personnel at headquarters in the USA; Correspond with customers on issues relating to shipments, payments, credits, product- and other information; Support and correspond with other cross-functional departments of the International department at Headquarters such as Marketing (translation - back up of Marketing Material); Fluency in English and German is required for this position. Fluency in Spanish is also advantageous but not essential; Demonstrate selling skills including probing, listening, needs analysis, and negotiating skills; Identify, mediate, and resolve issues between the factory and the customer. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.

  • Well known and well established comparison site, specialising in Ferry and Cruise travel is looking for Fluent/Native German or Swedish or Norwegian or Finnish speakers with contact centre experience, to join their expanding team as Customer service executives. We are looking for people who are motivated ,and looking for the right company to kick start their professional career using their customer service skills and German speaking, writing skills . The company is providing excellent progression opportunities. Therefore we are looking for the right people to join our team in ensuring the needs of customers and clients are met. Progression would be along the lines of customer adviser -team leader-management roles for those who are successful in the role .Based in the very heart of London. The new spacious offices in Victoria provide a very friendly work environment. Salary: £19,000 to £21,000 and Excellent benefits to be introduced shortly Location: Victoria the heart of London and we are looking for people with top customer/client service. Working Hours: For starters will be 08:00 am till 17:00 pm Monday to Friday, shift work will be implemented (Early and late shifts) No night shifts The role *You will be required to meet customer and client needs on a daily basis *Resolve issues and deal effectively and professionally with customer complaints and in general customer feedback *Provide excellent customer service *Carry out administrative duties on a daily basis Skills required and previous experience *You will be successful in this role if you have a strong can do attitude, and enjoy working within a large team. *We want candidates who are success driven; this role has excellent progression opportunities. *As the successful candidate you will have previous customer service experience, dealing with these over the phone, e-mail and live chat. *Being a good communicator is a great skill to have, due to the nature of this role and dealing with customers on a daily basis. If you are interested in the travel industry, this is a great way to mix and socialise with team members from all backgrounds. The company is expanding and the team is getting bigger everyday. Be a part of it NOW!!! If you feel that you are suitable for the role and are available for an interview please send your CV to d.hadziresic@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Multilingual Customer Service Advisor. Immediate start!!!!!!! This is a great opportunity for a German/French/Italian/Polish and Danish speaker to join a fast growing company leading the travel industry and based in central London. We are looking for an enthusiastic and self motivated individual looking for an opportunity to progress in their career and previous customer service/reservation experience in a contact centre environment. Duties: *Been a first point of contact for clients looking to book the best holidays of their life. *Deliver an outstanding customer service experience to their clients over emails and phone calls. *Be an ambassador of the company and making sure that the customer experiences the best service ever received Requirements: *Fluency in both written and spoken English *Fluency in one of the following languages: Italian/French/German/Danish or Polish. *Previous customer service or Reservation experience in a contact centre environment. *Experience or knowledge of the travel industry. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.