Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and Italian fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Italian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Italian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Italian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Customer Service Agent Surrey (Temporary for min 6 months, temp to perm option) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (min 6 months, temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. The role is temp to perm, on a permanent basis you can earn up to 31k p.a. in this role. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website

  • Our client is a Japanese company with their European head quarter in Frankfurt am Main. They supply companies worldwide with mechanical components and their client base is amongst others within the automotive, electric, semi-conductor and packaging industry. They are currently looking for a Inside Sales Support Representative to be based in Frankfurt and working towards the Czech and Slovak markets. If you have experience in these countries and have worked in a similar role then this could be the perfect opportunity for you!   Inside Sales Support (m/f) – Czech and Slovak Market Permanent Position / Frankfurt am Main Your new duties and responsibilities As the new Inside Sales Support Representative you will be dedicated to the internal sales support and customer satisfaction for clients in the Czech Republic and Slovakia. You will actively support the sales and marketing team as well as be the first point of contact for clients in regards to any issues, questions, orders etc.  The clients are all B2B. Other day-to-day tasks will include: •    First point of contact for clients when they have questions, issues or concerns •    Support the sales and marketing team •    Confirm orders •    Manage claims •    Put together offers and process orders •    Upkeep of the various reports, lists and CRM system Your profile As the new Inside Sales Support Representative you should be customer service oriented and have a dynamic personality. As you will be working in a highly skilled team – it is a prerequisite that you are a team player. You should have the ability to work under pressure and to remain calm in demanding situations. You should have experience in a similar role i.e. customer support, sales support, inside sales, within a B2B environment. The ideal candidate should also have the following qualifications: •    Fluent Czech or Slovak speaker •    A high level of English and German mainly for internal purposes •    First experience within sales support, customer service or admin experience •    Customer Service oriented and strong communication skills •    Good organisational and planning skills •    Good MS Office Your Benefits Our client is offering you a place within a truly international company. If you enjoy working closely with customers and thrive upon providing good service and assistance, then this is the position for you. Our client is offering a competitive salary. I would be happy to discuss this further with you upon receipt of your CV. Interested? If you meet these criteria then please send your full application via email with reference 334232 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Advisor (German & English speaking) On behalf of our client, we have a fantastic (permanent) opportunity for a German speaker to join a well known company based in Cambridge. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German, available immediately and a great team player. Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via email and telephone (only inbound) *Manage special requests and complaints in a friendly manner *Provide a high level of customer service *Actively take part in various projects within the department *Promote the great company culture along with your colleagues The client is a very well known company offering a very competitive salary in an exciting work environment. The role is 40 hours per week but you need to be flexible in your work schedule. If you are fluent in German, available immediately and up for a new challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Cambridge Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Do you have experience in a customer service role? Are you fluent in English and Italian? Do you enjoy dynamic international environment?  If so please continue reading: I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office.   Client Service Advisor (m/f) with French   Your responsibilities: -       First point of contact for customer queries & information exchange -       Management & processing of customer enquiries to ensure customer satisfaction  -       Improvement of firm processes -       Maintenance of already existing client relationships -       Integration of new clients -       Actively participate in identifying and resolving any issues -       Research and update customer records   Your Profile: -       Some experience in customer service, client service, or a similar position. -       Fluent in French & English (written and spoken), with good German. -       Outstanding customer service and communication skills -       Problem solving skills -       Strong organizational skills and ability to work independently -       IT affinity   Your Benefits: -       Attractive salary -       Dynamic and proactive team -       Enormously growing, stable and global company -       Lively work environment -       Excellent development opportunities -       Support in showing own initiative   Interested? If you meet these criteria then please send your full application via email to Manuela Ziegleder at m.ziegleder@eurolondon.de I look forward to hearing from you!   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Do you have experience in a customer service role? Are you fluent in English and Italian? Do you enjoy dynamic international environment?  If so please continue reading: I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office.   Client Service Advisor (m/f) with Italian       Your responsibilities: -       First point of contact for customer queries & information exchange -       Management & processing of customer enquiries to ensure customer satisfaction  -       Improvement of firm processes -       Maintenance of already existing client relationships -       Integration of new clients -       Actively participate in identifying and resolving any issues -       Research and update customer records   Your Profile: -       Some experience in customer service, client service, or a similar position. -       Fluent in Italian & English (written and spoken), with good German. -       Outstanding customer service and communication skills -       Problem solving skills -       Strong organizational skills and ability to work independently -       IT affinity   Your Benefits: -       Attractive salary -       Dynamic and proactive team -       Enormously growing, stable and global company -       Lively work environment -       Excellent development opportunities -       Support in showing own initiative   Interested? If you meet these criteria then please send your full application via email to Manuela Ziegleder at m.ziegleder@eurolondon.de I look forward to hearing from you!   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Notre client spécialiste en e-commerce dans l'hotellerie recherche actuellement un(e) Chargé(e) de Clientèle Bilingue Hébreu. Vous intégrerez dans une équipe dynamique dans une entreprise de structure start-up pour assurer le succès de l'entreprise dans le marché MISSIONS : Relation clients et accueil téléphonique Vous réceptionnez les appels entrants et orientez ceux-ci vers les bons interlocuteurs. Vous traitez les demandes clients (mails et téléphone) à l'aide des outils mis à disposition afin de procéder à un encaissement, une modification de commande Vous informez et conseillez le client sur les produits. Vous traitez les réclamations et litiges clients Vous reportez en temps réel à la direction les différents problèmes rencontrés par les clients. Relation commerciale : Vous faites du conseil par téléphone sur les divers produitsà choisir. Vous identifiez les besoins du client afin de : Faire de la vente additionnelle Proposer un service complémentaire Pour ce faire, vous serez formé sur les outils, produits, les usages, les nouvelles offres, procédures et les conditions générales de vente. Qualités requises Qualité d'écoute et d'analyse Qualités rédactionnelles (formulation et orthographe) Etre capable de dialoguer avec des interlocuteurs très variés Rigueur dans l'application des procédures du service client Calme et maitrise de soi en cas de litige Ponctualité Savoir gérer et suivre plusieurs dossiers en même temps Hébreu Anglais bilingue

  • Dutch or Polish Customer Support Data Analyst Berkshire Working for this productivity solutions provider you will be tasked with providing excellent customer service, through accurate data analysis and delivery of financial business reports (Composite reporting). Providing an excellent standard of customer service in local language to their regional client base and designing or implementing successful changes to improve Customer Satisfaction. It is an excellent opportunity to combine a strong background in customer services with a flair for numeracy and a good understanding of data analysis. This is a unique role, offering variety that most support roles lack. So if you are looking for a new challenge, get in touch! We are looking for applicants with: Strong numeracy skills : ideally a Degree, or equivalent in a Economics, Accounts or Business Studies. A proven track record in providing excellent customer services to an international client base. Experience of working within a supplier/client environment. Experience of client relationship management through telephone and email interaction. Experience and ability to work to tight monthly deadlines on key projects. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The Firm A leading international proxy solicitation and information agent company that specialises in advising public companies in the areas of mergers & acquisitions, shareholder communications, corporate governance, and investor relations related services. The Role The French/UK market team is hiring a French speaking associate in the London office. The role primarily consists of three areas: 1.Assisting the proxy team by contacting institutional investors (investment houses, private client brokers, custodian banks etc.) by telephone and email in order to provide information regarding upcoming corporate actions (such as general meetings of shareholders and M&A transactions) to clarify their awareness of projects and to ascertain their actions. 2.Collecting information regarding institutional investor behaviour (for example, information received from pro-active calls or emails, but also research of publicly available investor policies), analysing this information and producing client specific research. 3.Coordination of tasks and communication between the various team members in London, Germany and France. Other tasks include: -Assisting Senior Associates and Directors with routine and ad-hoc projects -Supporting senior staff in monitoring ongoing work streams and client deliverables -Fostering day-to-day interaction with the London office -Researching contacts, financial institutions and proxy voting policies -Producing reports in a variety of formats including Word, Excel and PowerPoint -Reviewing written materials -Data entry and database maintenance -Answering investors' queries -Organising team schedules (conference calls, meetings etc.) -Preparing internal briefing materials -Researching on Global Corporate Governance issues using the internet and media tools Skills and Experience No prior knowledge of proxy solicitation is required, however the successful candidate should have: -Affinity to working independently and taking responsibility -Excellent verbal and written communication skills in French and English. Additional languages (German, Greek, Italian, Russian or Spanish) would be an advantage -Excellent work load management capacity -Intermediate to advanced knowledge in Word, Excel and PowerPoint -Diligence and accuracy. Excellent attention to details -Basic knowledge of financial markets would be an advantage -Must be able to work overtime as and when required or work flexible working hours To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com, stating your salary expectations. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com