Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Haben Sie Freude an der Arbeit mit Kunden und überzeugen Sie am Telefon? Sind Sie ein Teamplayer und lieben Sie neue Herausforderungen? Für ein dynamisches Unternehmen in der Telemarketingbranche in München suche ich eine/n     Vertreibsspezialist (m/w)  (befirstet auf 9 Monate - Projektbezogen)     Ihre Aufgaben   • Neukundenakquise (Outbound) • Kontaktperson für Kunden für Fragen und Anregungen • Datenbankmanagement • Recherchen auf Social Media und im Internet   Anforderungen   • Fließende Deutsch- und Englischkenntnisse, andere Sprachen gern gesehen • Kommunikativ, offen, flexibel, Teamplayer • Selbstständiges Arbeiten • 3 Jahre Erfahrung in Telemarketing wünschenswert • Microsoft Office Kenntnisse   Ihre Vorteile   • Initiales Training • Gut organisiertes und dynamisches Team • Positive Arbeitsathmosphäre  • Sehr gute Verkehrsanbindung und modernes Büro • Arbeitszeit 36 Stunden/Woche    Ist das die Gelegenheit, auf die Sie gewartet haben? Wenn ja, dann würde ich gerne von Ihnen hören! Wenn Sie die Anforderungen erfüllen, dann schicken Sie mir noch heute Ihren Lebenslauf auf Deutsch in Word Format an Jovana Kajkut – j.kajkut@eurolondon.de.    Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.  Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German or French Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough.The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Multilingual Customer Service Advisor. Immediate start!!!!!!! This is a great opportunity for a German/French/Italian/Polish and Danish speaker to join a fast growing company leading the travel industry and based in central London. We are looking for an enthusiastic and self motivated individual looking for an opportunity to progress in their career and previous customer service/reservation experience in a contact centre environment. Duties: *Been a first point of contact for clients looking to book the best holidays of their life. *Deliver an outstanding customer service experience to their clients over emails and phone calls. *Be an ambassador of the company and making sure that the customer experiences the best service ever received Requirements: *Fluency in both written and spoken English *Fluency in one of the following languages: Italian/French/German/Danish or Polish. *Previous customer service or Reservation experience in a contact centre environment. *Experience or knowledge of the travel industry. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Euro London Appointments are working with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Swedish language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Swedish - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Euro London Appointments are working exclusively with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Dutch language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Dutch - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • My client is looking for a Japanese speaking Market Researcher to join their team in a busy London office. Keys skills would ideally be: - Telephone based experience - Good IT skills - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This will be working overnight from a central London office from 12am until 8am. Given the nature of the role candidates must have excellent command of both Japanese and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Well known and well established comparison site, specialising in Ferry and Cruise travel is looking for Fluent/Native German OR Italian OR French OR Polish speakers with contact centre experience, to join their expanding team as Customer service executives. We are looking for people who are motivated ,and looking for the right company to kick start their professional career using their customer service skills and German speaking, writing skills . The company is providing excellent progression opportunities. Therefore we are looking for the right people to join our team in ensuring the needs of customers and clients are met. Progression would be along the lines of customer adviser -team leader-management roles for those who are successful in the role .Based in the very heart of London. The new spacious offices in Victoria provide a very friendly work environment. Salary: £19,000 to £21,000 and Excellent benefits to be introduced shortly Location: Victoria the heart of London and we are looking for people with top customer/client service. Working Hours: For starters will be 08:00 am till 17:00 pm Monday to Friday, shift work will be implemented (Early and late shifts) No night shifts The role *You will be required to meet customer and client needs on a daily basis *Resolve issues and deal effectively and professionally with customer complaints and in general customer feedback *Provide excellent customer service *Carry out administrative duties on a daily basis Skills required and previous experience *You will be successful in this role if you have a strong can do attitude, and enjoy working within a large team. *We want candidates who are success driven; this role has excellent progression opportunities. *As the successful candidate you will have previous customer service experience, dealing with these over the phone, e-mail and live chat. *Being a good communicator is a great skill to have, due to the nature of this role and dealing with customers on a daily basis. If you are interested in the travel industry, this is a great way to mix and socialise with team members from all backgrounds. The company is expanding and the team is getting bigger everyday. Be a part of it NOW!!! If you feel that you are suitable for the role and are available for an interview please send your CV to d.hadziresic@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Location: Angel Jobtitle: Danish Market Research Pay rate: £10.00 Duration: temporary on going If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a market (depending on the language you speak) Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, Brazilian Portuguese, etc. The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! 

  • Location: Angel job title: Norwegian Market Research Pay rate: £10.00 Duration: Temporary If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for are: Flemish, Dutch, German, Norwegian, Russian, Spanish, French, Italian, etc. All languages! This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on a the Norwegian market The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! 