Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Title: Senior Customer Service Advisor - German Speaking Location: London Canary Wharf Pay rate £18.00 holiday pay Startdate: ASAP If you are a German and you are looking to have an international career based in the middle of London Canary Wharf, Please read the following! I am urgently recruiting at the moment for a German Speaking Customer Service Advisor with experience in Sales Support. I am working with an established international financial service company based Canary Wharf, they specialise in training professionals in the anti-money Laundering/Financial Crime sector. They are a well respected company that has over 55,000 members worldwide. As mentioned they specialise in training professions in the AFC sector. Over the last 4 years we have been providing staff such as German, Dutch and French Senior Customer Service Advisor: *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all French speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host French Language events online *Assist with ad-hoc projects Skills *Fluent in German and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and French *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • My client is looking for a teamplayer in   Customer Service Specialist (m/f) Hamburg, full time   The role Order processing Customer Service in German, Russian and English via phone and e-mail First point of contact for a fixed client base Liaise with the sales and logistic department Other tasks   Requirements Successfully completed commercial vocational training preferred First work experience in Customer Service or Sales Very good German and Russian, good English (written and spoken) Very good MS office skills, preferably knowledge of SAP Service-orientated nature and ability to work towards deadlines   Why apply? Perfect opportunity to use all your languages and to improve them through offered training from the company International Team Benefits like 30 days holidays, job ticket, canteen, fitness If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/334156 on your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Unser Kunde, ein internationales Unternehmen sucht zur Verstärkung des Teams einen   Auftragssachbearbeiter Deutsch/ Russisch (m/w) Hamburg, in Vollzeit   Ihre Aufgaben: Betreuung eines festen Kundenstamms Auftragssachbearbeitung von A bis Z Beantwortung von Kundenanfragen auf Deutsch, Russisch und Englisch Aufträge annehmen und in SAP einpflegen Liefertermine überwachen   Ihr Profil: Berufserfahrung im Customer Service oder Vertrieb Idealerweise eine abgeschlossene kaufm. Ausbildung Fließend Deutsch und Russisch sowie gutes Englisch in Wort und Schrift sehr gute Kenntnisse in MS Office, SAP wünschenswert   Warum bewerben? Arbeit in einem internationalen Team Sie können Ihre Sprachen jeden Tag nutzen Angebot von Sprachkursen, 30 Tage Urlaub, gratis Verpflegung, Jobticket, uvm.   Bitte senden Sie Ihre aussagekräftige Bewerbung mit frühestem Eintrittstermin sowie Gehaltsvorstellung unter Angabe der Referenz: GFLS/334156 an Laura Schaub via l.schaub@eurolondon.de. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role doing B2C market research. It's part time so you can work a couple of days a week. The hours are 1:30-7:30pm and this is an ongoing role. Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak English and German fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & German which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & German which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in German * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * 35 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Fluent French or German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French or German (as well as English)? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French or German . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent Swedish or Dutch First Line Support Surrey. Working for this leading International provide of Talent Assessments, you will be responsible for, providing support to customers, who are experiencing technical issues with their systems or service. Responding to incoming calls and emails, you will provide support in line with SLA's, in order to drive optimum service to Customers. You will need to keep accurate records of each call, through to resolution/escalation. We are looking for candidates with: Fluency in Dutch or Swedish (and English). Experience of working in a Customer Services environment. MS Office skills. Excellent communication skills. Flexibility to work shifts between 7am and 6.30pm. If you are interested please contact Claire on 01753 66840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you interested in working closely with one of the worlds leading luxurious brands? Please read this job spec for all international, fashion and London lovers! I am currently working with an international luxury brand based in the heart of Brick lane. We are currently recruiting for Fashion lovers and ideally candidates that have in any form of customer service experience. Over the last 20 years, this global brand has been a success and is a leader within the industry. The working environment has an international feel; most of the fashion lovers have a story to tell and have lived in different countries such as: Russia, Japan, China, Italy, France, Spain, Germany, etc. This role is an excellent opportunity to work with a luxury brand. How your daily task would look like as an international customer service advisor: ● Dealing with customer on a daily basis and contacting them via different channels such as: Phone, E-mails and Media platforms. ● Taking care of customers of customers queries. ● Liaising with internal departments as well as external business partners. ● Being the brand ambassador. Ideal candidate ● Passionate about customers and fashion! ● naturally confident on the phone and has a little bit of experience facing customers. ● Business level proficiency in a second language** written and spoken, preferred. ● Has outlook experience with Microsoft Office and Google Suit. ● Business level proficiency in a second language** written and spoken, preferred. Required languages: German, French, Spanish, Italian, Korean, Mandarin, Cantonese, Japanese, Russian** If you feel that you are suitable for the role, then contact me directly via my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you in style! :)

  • Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent written and verbal communication skills. Fluency in another language is a benefit *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • My client is looking for a teamplayer in International Order Management (m/f) Hamburg, full time The role Order processing Customer Service in German Italian, and English via phone and e-mail First point of contact for a fixed client base Liaise with the sales and logistic department Other tasks Requirements Successfully completed commercial vocational training preferred First work experience in Customer Service or Sales Very good German and Italian, good English (written and spoken) Knowledge of Spanish is nice-to-have Very good MS office skills, preferably knowledge of SAP Service-orientated nature and ability to work towards deadlines Why apply? Perfect opportunity to use all your languages and to improve them through offered training from the company International Team Benefits like 30 days holidays, job ticket, canteen, fitness If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/334122 on your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.