Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Our client is an internationally operating company which provides worldwide distribution through selected retailers. The successful organization was established about 80 years ago. Historically, the company has manufactured a wide range of furniture for different target groups. Join their international team as Customer Service Representative – Norwegian or Danish (m/f) Permanent full-time position in Stuttgart area   The position You will ensure optimal customer service to the assigned portfolio of retailers for the Norway and Denmark You will support the field sales team as well as the international customer service team You will handle all customers’ requests by telephone and email You will coordinate activities with the field sales team in the designated territory You will maintain customer related data in the ERP system You will administrate retailer contracts You will receive, process and manage orders from account managers and customers You will handle transport and product claims You will monitor customers’ credit line and payments in co-operation with our credit control team You will do cross- and up-selling activities Your profile Fluent in Norwegian or Danish plus English; any other European language is an advantage Excellent communication skills and highly service oriented Ideally a background within sales, customer service, client relationship management or similar  Preferably experience in Lotus Notes, MS Office You are good with both people and numbers You prefer working in a team environment What we offer Be part of a multicultural and dynamic team great benefits such as 30 days holiday, parking spots and free meals in their restaurant If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/333430 in your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Agent (Fluent French AND English) Are you a quick learner who thrives in a fast paced environment? Join our team as a Customer Service Advisor and play a central role in providing a premium branded experience to our consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join us on a full-time fixed term contract basis. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in French English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience We represent the company values in our department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Our Consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND French language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support our consumers Join the global family of the LEGO Group The LEGO Group is a family-owned, international business and collaboration shapes everything we do. We offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. If you are confident that you have what it takes to succeed in this fixed term contract role, please send your cv to c.grosvenor@eurolondon.com BRINGING IT TO LIFE "It's more than just being in a call centre and taking orders. You often have to be a listener and a friend.." quote by an Advisor. Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,300 per annum (pro rata for the number of months worked), paid monthly Job Type: Fixed term contract until Jan 2017. Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 9th October Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • A global investment company which focus on the areas of leisure and entertainment is currently recruiting for a Chinese speaking Brokerage Assistant (Cantonese and Mandarin)to join their term in Central London. The ideal candidate will have Finance experience, ideally for hedging and trading, also experience to work closely with customers. Salary will be up to £25k with other benefit. Key Responsibilities: - Provide support to broker. - Assisting with trading figures, daily report and liaising operational department. - Bet execution - Maintain client relations - Hedging and trading duties - Account management The ideal candidate: - Ideally have experience worked within the gaming/leisure industry but not essential - Excellent negotiation skill - Proactive and performance driven - Self-motivated and target driven - Good numerical abilities - Fluent in Cantonese, Mandarin and English, written and verbally If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to a.ngan@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Customer Support Coordinator Surrey Fantastic opportunity for a fluent German/English speaking individual, to join a dynamic, vibrant, International team, providing first class support to customer's across Europe. If you have a personable character with excellent communication and negotiation skills, this could be the perfect role for you. As a Customer Support Coordinator, you will be the first point of contact for new business, identifying customer needs and ensuring they are directed to the right team. You will also assist in the resource planning for the department by recording sizes and probabilities of upcoming projects. We are looking for candidates with: Fluency in German and English . Educated to Degree level or equivalent experience. Customer facing experience. Ability to build relationships and work well across functions. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking to combine your customer service skills with your fluency in Spanish & Polish? This role in the Lincoln area will provide exactly that. We are looking to fill 2 vacancies, both requiring fluent Spanish and Polish speakers.You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in Spanish and Polish is essential. Candidates will also speak English, the business language to a fluent level. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in Spanish, Polish and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Market leading American Investment firm is currently recruiting a Client Services Representative to strengthen their multilingual team based in the Frankfurt area.   This company is a leader in its field, they provide excellent service to their clients and in order to ensure excellence of service their Client Services team receive the best training possible. The reputation of this organisation is that of a company who provides beautiful office surroundings and an enjoyable working environment with a focus on employee quality of life. There are excellent career opportunities and regular working hours   Client Service Representative - German and English Frankfurt, Full-time (regular hours), Permanent contract The Role: As the Client Service Representative it will be your responsibility to answer incoming queries from clients based throughout the German speaking region. You will need to assist them with questions and problems that they might have with current stock plans. These are general questions from clients who expect a premium service. Queries can be both phone and email based. Clients are premium clients and expect an excellent service, you need to be able to manage clients in a friendly and efficient manner. In addition your duties include: • Friendly and competent customer service for clients via telephone • Improve client satisfaction by providing a high quality professional service • Answering client queries and escalating issues when you are not able to solve the query • Ensuring client follow up • Educate the client  on the use of an online platform where they can access their accounts • Training of the client on the use of the online platform   The Requirements: This role is perfect for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. But who wants to move away from a pure call centre environment. You should be customer service oriented and have a dynamic personality. Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. You need to have an interest in working with Financial products and looking for a role that offers a longer term career in this area   Other requirements include: • Excellent German and English skills • Previous experience in a contact centre/service centre/call centre environment • You should be familiar with call monitoring and working towards KPI’s. • Experience from the finance industry is desired but not a must, as training will be received   Why Apply? • A modern office in a beautiful area • Work with an experienced, professional, international team • Excellency is rewarded through bonuses and opportunities to grow • Gain experience in the finance industry   If you are interested in this positon please send your CV to Emma Brady at e.brady@eurolondon.de  

  • Sales Support Team Leader - French, German, Spanish or Italian Buckinghamshire Are you an experienced Customer Services/Sales Support Team Leader, looking for your next career move? We have an exciting opportunity for an experienced Customer Services Team Leader, with fluency in either French, German, Spanish or Italian, to join a European team of Customer Services Representatives in Wooburn Green, Bucks. This is a hands-on team leader role, managing the order to delivery process , ensuring fast and reliable order fulfilment for customers in the EMEA region. The team leader will also fulfil Customer Services duties, including order fulfilment, resolving invoicing enquiries, managing price lists and handling any complaints. We are seeking applicants with: Fluency in either French, German, Spanish or Italian (and English). Proven track record in leading a team of Customer Services Representatives or Order Fulfilment Reps. Strong Customer Services skills. Experience of using an in-house database and MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French Speaking Technical Customer Service Advisor (SMJM/333309) Euro London Appointments are working with an international manufacturer and distributor of high-end home heating appliances to find a French speaker for their customer services team. The purpose of this role is to solve technical questions from retail and business customers from the French market. You will do this by handling correspondence via phone and mail. You will deal with a large variety of different questions relating to the products including installations, building regulations and repairs. The Customer Service Advisor will also act as a brand ambassador, looking to deliver the highest level of service and spot key trends during customer contact. Please note that candidates MUST hold a Gas Safe Certification. These include: CCN1, HTR1, CPA1, CONGLP1 and Hetas OR equivalent French qualification This role requires a candidate with: - Fluent to native level French - Fluent English - Professional verbal and written communication skills - A keen eye for detail and experience handling complex samples of data - A passion for delivering high levels of customer service If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Euro London Appointments are working with a well-established lifestyle brand who have cracked the UK and are now targeting Germany as their next market. Their innovative and stylish products are designed to ease everyday tasks for new parents and they seek a switched on customer support professional with fluent to native level German to join their small team in Bedfordshire. You will take the lead in developing the market presence in Germany as well as supporting existing UK customers. You will do this by covering a variety of tasks including order processing, product enquiries and setting up new accounts. You will have professional communication skills (both verbal and written) and will be able to prioritise multiple tasks while developing relationships with external and internal partners. This role also requires a team player who can collaborate successfully with colleagues in both the UK and Germany. As well as fluent to native level German you will also - Have experience supporting clients/customers ideally in a b2b role. - Thrive in fast-paced working environments - Be IT literate - Be highly motivated and confident speaking with existing and prospective customers If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We  have a fantastic (part time, temporary) opportunity for a Italian speaker to join a great company based in Bedfordshire.  The position offers you a variety of tasks, diversity, and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting projects.  Our client is looking for a candidate who is fluent in English and Italian, available immediately and able to start ASAP (training starts tomorrow).   You will work in part time during the afternoons.   During the week the shifts are 2:00pm – 8:00pm. On the weekends, you have a choice of either 10:00am – 6:00pm, or 10:00am – 2:00pm. Training starts tomorrow at 1:30pm and you would work through until 8:00pm. Skills:  *Fluent to native level Italian (verbal & written) *Fluent English knowledge *Previous experience in a market research role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via the telephone  *Interview customers on their experience with certain products in Italian *Log data *Coordinate and report customer feedback If you are fluent in Italian, available immediately and looking for your next challenge, please send me your CV in Word Format to Megan Thomas: m.thomas@eurolondon.com, mentioning the reference: WNMT_ITA_Bedfordshire Please note that we can only consider applicants who already hold a full UK work permit.  Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com