Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • We are currently recruiting for a German speaking Panel Support coordinator for an ongoing temporary role in central London. This role is due to start immediately and is expected to last a minimum of 9 months. Our client requires a German speaker to work for 24 hours per week between Monday to Friday which can be worked across 3-4 days per week with up to 35 hours available during peak times. Which days you work can be flexible so this is an ideal role to combine with studies or other work/home commitments. A Panel Support operator's job entails: *Supporting one or more research panels by replying to e-mail messages and phone calls from panel members *Resolving problems and complaints *Translation and proof reading of surveys and marketing materials Fluency to native level in spoken and written German AND English is essential in this position. Candidates must have a minimum of 18 months experience in a customer service role either in an office based or call centre based environment. Previous experience in Market Research and Proofreading is also ideal for this role. Strong IT skills in all MS Office packages is also essential to this role along with clear communication and attention to detail skills. The application process for this role involves a Microsoft Outlook Test and a written Language test so candidates must be confident in their level of ability in these areas. Our client will be interviewing in the next 2 weeks so apply today to take advantage this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Homebased Market Researcher - Swedish and English speaking (Temporary position, ongoing, part time 30h) On behalf of my client, a fantastic company with over 20 years of experience in conducting surveys, I am currently looking for a fluent to native Swedish and English speaker who is based in the UK. This great opportunity is carried out in part time (30h per week) and is home based! Market Research, Telesales or Telemarketing experience is beneficial but not a must. Please note, the role is in part time, 30h per week but you are required to work a couple of hours in the morning and the afternoon. Experience: *Fluent to native level in Swedish and English *Available to work mornings and afternoons *Previous Market Research experience is helpful *Great communication skills *Able to meet tight deadlines A Windows PC, stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and as you will work through a broadband connection everything is set up for you by your trainer. This exciting home based opportunity is part time (30 hours per week split in the mornings and afternoon) If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_SWE Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • German Client Account Manager MUST HAVE OWN CAR If you would like to work for a company that cares about the environment and offers a great range of environmentally friendly products, this could be the opportunity for you! Our Client, is looking for a fluent German/English speaker to join their European Client Account Management team , looking after customers orders. The team follow up on sales enquiries, providing quotations, processing orders, negotiating lead times, dispatching products and attending trade shows. We are seeking applicants with: Fluency in German and English; Excellent communication skills; Be a team player but also capable of working alone; Target driven with excellent customer services skills; Previous logistics or sales administration experience. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Customer Support Coordinator Surrey Fantastic opportunity for a fluent German/English speaking individual, to join a dynamic, vibrant, International team, providing first class support to customer's across Europe. If you have a personable character with excellent communication and negotiation skills, this could be the perfect role for you. As a Customer Support Coordinator, you will be the first point of contact for new business, identifying customer needs and ensuring they are directed to the right team. You will also assist in the resource planning for the department by recording sizes and probabilities of upcoming projects. We are looking for candidates with: Fluency in German and English . Educated to Degree level or equivalent experience. Customer facing experience. Ability to build relationships and work well across functions. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French speaking Customer Service professional (3 months temporary to ongoing temp role) Are you looking for an exciting, challenging role in Customer Service? Do you wish to use your great English and French language skills on a daily basis? Are you looking for a rewarding environment in which you can develop? Then this is the right role for you! My client, a well known company in the medical technology sector is looking for a highly motivated customer service professional: Tasks & Responsibilities: *Customer service support to direct customers *Be first POC for general enquiries *Support the sales team with order processing etc. *Update forms when needed *Maintain the internal database *Coordinate and schedule deliveries *Develop and maintain existing relationships with key customers *Handle customer complaints Skills: *Fluent to native level in French and English *University degree an or equivalent preferred *Minimum 1-3 years experience in customer service *Experience in a medical device company is an advantage *Experience supporting sales team is an advantage *Great communication skills on the phone and via email *Multitasker with the ability to prioritise *Experience with salesforce is a plus This role is initially on a temporary basis for 3 months but if you get on well there is the possibility to get your contract extended. You should live fairly local and have a keen interest in customer service and the medical sector. Next to a highly competitive rate you would be part of a great and highly motivated team. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_French_Redhill Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Global Leader in the provision of Marketing and Print Production Services is looking for a candidate who wants to learn and develop a career managing projects, liaising with clients and being involved in the purchasing of services on behalf of their client    Business Coordinator – Client Services                           Neuss You will be responsible for Working as part of the Client Services Project team you will be tasked with overseeing clients print projects from start to finish. The Business Coordinator is a key part of the team to ensure continued success of the company, they are the front line in terms of getting projects completed on time. Your Profile You will be a client focused individual with previous experience of dealing with clients. You will have the ability to deal with issues as and when they come up and have the ability to keep calm under pressure. Ideally you will have • Previous phone based experience • Excellent communication skills • Excellent Administration skills • Experience dealing with clients • Fluent German and English • An outgoing personality and enjoy working under pressure • An understanding of shift work If you have previous Customer Service experience and are an organised individual with strong administrative skills, If you are looking for a role where you can really learn and develop, then please send your application to Emma Brady at e.brady@eurolondon.de. Or call on 069 219 320 Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com    

  • Multilingual Customer Support Representative (reference: SMJM/333191) Euro London Appointments are working with a global online stock imaging company on a newly created multilingual customer support position. This will be part of an existing team the successful candidate will support the exciting period of growth the company is currently enjoying. This role is 40 hours per week, Monday to Friday and the shift times will fall between 8am and 11pm. The successful candidate will be working with global customers answering queries via phone, email and online chat. You will provide advice regarding downloads, pricing and copyright. You will also provide quotes and negotiate discounts on products while keeping accurate records of communications. Furthermore, you will perform ad-hoc tasks relating to the language markets you are working in. The ideal candidate will be fluent to native level in either French or German and the ideal candidate will also: - Be fluent in English (spoken and written) - Have some previous customer service experience - Be a confident communicator with excellent communication skills - Possess confident numerical and IT skills - Be able to work well in a team and under time pressure - Have an interest in photography (an advantage) If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Euro London Appointments are working with one of the largest global franchise network (more than 40,000 worldwide) to source a French AND Spanish speaker to join their helpdesk team. You will offer the highest level of support to franchisees with issues relating to supply and quality as well as first line technical questions. You will do this by logging all incidents in a accurate and consistent manner reporting any trends you come across. This role offers a fantastic gateway for somebody with strong customer support experience to a career in IT. The ideal candidate will: - Be fluent to native level in both French AND Spanish. - Be fluent in English - Have previous helpdesk or contact centre experience - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Thrive in a fast-paced environment and can work under pressure You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Sie haben ausgezeichnete Deutsch und Englischkenntnisse? Sie haben bereits erste Erfahrung in im Vertriebsinnendienst gesammelt, sind technikaffin und suchen jetzt nach einer spannenden Position in einem internationalen Umfeld? Mein Kunde, ein weltweit agierendes  Unternehmen in der Technologiebranche sucht momentan nach einem Customer Service Representative (m/w). Die Stelle wird zunächst über Arbeitnehmerüberlassung besetzt, es besteht aber die Option einer Übernahme in ein festes Beschäftigungsverhältnis.   Customer Service Representative (m/w) in Frankfurt     Zu Ihren Aufgaben zählen unter anderem: Auftragssachbearbeitung für internationale Kunden inklusive Rechnungserstellung Reklamationsbearbeitung Unterstützung der Vertriebsabteilungen Erstellung und Kontrolle monatlicher Reports Supply-Chain-Management Datenverarbeitung in SAP     Der/Die ideale Kandidat/in bringt folgendes mit:  fließende Deutsch und sehr gute Englischkenntnisse Bachelor in BWL oder ähnlichem, oder eine kaufmännische Ausbildung Mehrjährige Erfahrung im Vertriebsinnendienst Selbstständige, proaktive und dienstleistungsorientiere Arbeitsweise Ausgeprägte Problemlösungsfähigkeiten und diplomatisches Geschick Teamfähigkeit und Technikaffinität   Wenn diese tolle Stelle Ihr Interesse geweckt hat, freue ich mich auf Ihre Bewerbung! Bitte senden auf Ihre vollständigen Bewerbungsunterlagen mit Lebenslauf, Zeugnissen sowie Angabe Ihrer Gehaltsvorstellungen und des frühestmöglichen Eintrittstermins, sowie der Referenznummer GFABCSNFC  an Agnes Borcherding, a.borcherding@eurolondon.de.     Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.  

  • Description Responsibilities: * Being the first point of contact for customers via email and telephone * Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base. *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in Korean needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages