Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent written and verbal communication skills. Fluency in another language is a benefit *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • My client is looking for a teamplayer in International Order Management (m/f) Hamburg, full time The role Order processing Customer Service in German Italian, and English via phone and e-mail First point of contact for a fixed client base Liaise with the sales and logistic department Other tasks Requirements Successfully completed commercial vocational training preferred First work experience in Customer Service or Sales Very good German and Italian, good English (written and spoken) Knowledge of Spanish is nice-to-have Very good MS office skills, preferably knowledge of SAP Service-orientated nature and ability to work towards deadlines Why apply? Perfect opportunity to use all your languages and to improve them through offered training from the company International Team Benefits like 30 days holidays, job ticket, canteen, fitness If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/334122 on your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Unser Kunde, ein internationales Unternehmen sucht zur Verstärkung des Teams einen   Auftragssachbearbeiter Deutsch/ Italienisch (m/w) Hamburg, in Vollzeit   Ihre Aufgaben: Betreuung eines festen Kundenstamms Auftragssachbearbeitung von A bis Z Beantwortung von Kundenanfragen auf Deutsch, Italienisch und Englisch Aufträge annehmen und in SAP einpflegen Liefertermine überwachen   Ihr Profil: Berufserfahrung im Customer Service oder Vertrieb Idealerweise eine abgeschlossene kaufm. Ausbildung Fließend Deutsch und Italienisch sowie gutes Englisch in Wort und Schrift Spanischkenntnisse sind von Vorteil sehr gute Kenntnisse in MS Office, SAP wünschenswert   Warum bewerben? Arbeit in einem internationalen Team Sie können Ihre Sprachen jeden Tag nutzen Angebot von Sprachkursen, 30 Tage Urlaub, gratis Verpflegung, Jobticket, uvm.   Bitte senden Sie Ihre aussagekräftige Bewerbung mit frühestem Eintritts-termin sowie Gehaltsvorstellung unter Angabe der Referenz: GFLS/334122 an Laura Schaub via l.schaub@eurolondon.de. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Seasonal Customer Experience Advisor (Fixed term contract) Reference: 334107/SMJM Are you looking for a position with a global fashion chain with a fantastic working atmosphere, great benefits and colleagues? On behalf of a global fashion brand, Euro London Appointments are recruiting for a number of seasonal Customer Experience Advisor positions for a leading fashion brand in modern offices in East London. This role will be perfect for an experienced customer service professional who is passionate about high-level support and an interest in fashion. The customer journey runs 24/7 and 365 days a year, the team communicate through all channels and their mission is to deliver excellence in a multilingual environment. ***This is a fixed term contract from December 2017 to the end of February 2018. Candidates must be flexible to work 40 hours per week including weekends and bank holidays.*** There are a number of temp to perm opportunities available! The successful candidate will ensure consistent and high level support to the global customer base. As well as direct customers, you will work with finance, logistics, legal and technical teams so that operations run as smooth as possible. The ideal candidate will: - Fluent to native level in English - Fluent in another European/Asian language - Have previous customer service or contact centre experience - Be savvy with social media - Have some experience within/an interest in the fashion industry (not essential) - Have outstanding communication skills (verbal and written) - Be detail-focused and goal driven If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Position Title:French Customer Service Specialist Location:London - Canary Wharf Duration:Temporary Start date: ASAP Pay rate: £13.00 holiday pay Are you looking to have a career as a Senior French Customer Service Specialist providing a high service? Are you ideally looking to get your foot in the door in an International Fraud Specialist Company? Please sit down and read this job description. I am working closely with a Fraud and Anti-Laundry Money specialist based in the middle of Canary Wharf. Over the last 4 years we have been providing staff such as German, Dutch and French Speakers. This is an international company that provide support to existing and potential Members, Partners and Staff. As a Senior French Customer Service specialist it is very important that you can deal with Customer Service enquiries. You will be focusing on the care of the French Speaking market. The environment itself: As mentioned we have worked over the last 4 years with them and have provided, German Dutch and French speaking Customer Service Specialist. They provide excellent training to give you more confidents in the position. RESPONSIBILITIES Customer Service Support *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all French speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host French Language online events *Assist with ad-hoc projects Skills *Fluent in French and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and French *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • Fluent Swedish or Dutch First Line Support Surrey. Working for this leading International provide of Talent Assessments, you will be responsible for, providing support to customers, who are experiencing technical issues with their systems or service. Responding to incoming calls and emails, you will provide support in line with SLA's, in order to drive optimum service to Customers. You will need to keep accurate records of each call, through to resolution/escalation. We are looking for candidates with: Fluency in Dutch or Swedish (and English). Experience of working in a Customer Services environment. MS Office skills. Excellent communication skills. Flexibility to work shifts between 7am and 6.30pm. If you are interested please contact Claire on 01753 66840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • My client, a Global Technology provider specialising in Client Services and Conferencing Technology is currently seeking a Digital Marketing Programs Manager to join their Frankfurt office initially on a temporary 6 month basis to cover Maternity leave. Digital Marketing Programs Manager (maternity cover initially 6 months)   This Digital Marketing manager will take responsibility for all online Marketing campaigns and ensure consistency in digital campaigns The Role: • You will be responsible for all online marketing activities • You will manage all Social Media campaigns • In conjunction with outside agencies you will take responsibility for optimizing company website on a local level • Take responsibility for execution of all Digital Marketing campaigns including paid search, advertising, social, email and other Digital channels • You will ensure that the projects are on target and within the set budget • You will manage outside agencies With previous experience on Digital Marketing you will be an independent Marketing Specialist who can report both locally and to the UK. In addition you will have • Completely fluent German and English • A business related degree ideally with a marketing focus • Previous experience in Digital Marketing and managing a variety of Digital Marketing campaigns including SEO and Paid Search campaigns • Project management skills and a hands on mentality • Experience using Google Analytics and social media marketing tools • Ability to work in a fast-paced dynamic environment   This is a great opportunity to develop further your Digital Marketing skills within a global organisation. You can work independently with the option to work from home occasionally.  This is a Maternity cover and is initially for 6 months but could possibly extent.   If you are interested in applying for this open position please send your CV to Agnes via a.borcherding@eurolondon.de . You must be eligible to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you!   Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities:   As a receptionist of this prestigious law firm you will alongside - 4 other colleagues - cover the Reception from 8:00- 22:00 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements:   My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply?   As new member of the reception team you will ·         Have the opportunity to work at an international organisation and use your English everyday ·         Be part of a young team ·         work in the heart of Frankfurt , with the advantages of a down town office        Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320. All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de      

  • German speaking Customer Service professional (Temp to Perm or ongoing temp role) Are you looking to relocate to the UK? How about living in beautiful Brighton, right next to the Sea and only 1 hour (by train) away from London. On behalf of my client, a fantastic, very well known company in the heart of beautiful Brighton I am looking for several German speaking customer service professionals. This great opportunity offers you a variety of tasks and possibilities. My client offers several different customer service roles and depending on your preference and experience we will make sure to place you in the right role for you! Skills: *Fluent to native level in German *Advanced English knowledge *A financial understanding *Previous Customer Service experience is an advantage *Great communication skills *Ability to work in a team What do we offer: You will receive a long term contract with the possibility to go perm after some initial time. Furthermore you will be part of an international team in a well known company which truly takes care of their employees. Next to a very competitive hourly rate, you will have a 30 day holiday allowance from day 1! Next to your basic salary you have the opportunity to regularly take home a higher salary by going the extra mile and qualifying for several bonus schemes. This exciting role also allows you room to grow within the company and move forward. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_GermanBrighton Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com