Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Are you fluent in French, Spanish and English with strong customer care experience but are looking for more than just scripted telephone calls? Do you enjoy problem solving but are looking to learn new or build on existing technical skills? Euro London Appointments are supporting an expanding organisation who support a global franchise. They are offering the chance for a trilingual candidate to take the next step in their customer service career. You will be offered full training and support to learn technical skills and take the step into a technical role. On top of a competitive salary and bonus you will also receive discounts on food! You will provide the highest level of support to franchisees with issues relating to supply and quality as well as first line technical questions. You will do this by logging all incidents in a accurate and consistent manner reporting any trends you come across. The ideal candidate will: - Be fluent to native level in both French AND Spanish. - Be fluent in English - Have previous helpdesk or contact centre experience - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) or eager to learn these skills. - Thrive in a fast-paced environment and can work under pressure If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • An exciting opportunity has come up in a leading research company in the heart of London. If you are looking to get your foot in the door to the marketing world then this is the place to start of with! *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Monday to Friday full time hours *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: *Fluent to a native level in: Danish *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • As a Disputes and Chargeback Case Handler you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same. However on a typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • Homebased Market Researcher -Mandarin Chinese speaking (Temporary assignment, 1 - 2 weeks ) On behalf of my client, a fantastic company with over 25 years of experience in research, telemarketing and much more is currently looking for a fluent to native Mandarin Chinese speaker. This great opportunity is carried out in full time and is home based! Please note you must go into my client's office in Kent for 1 day training. Due to the time difference you will work at nights but from home. Telesales or Telemarketing experience is beneficial but not a must. Market Research experience carrying out interviews is a must. Experience: *Fluent to native level in Mandarin Chinese *Fluent to native English knowledge *Previous Market Research experience carrying out in depth interviews is expected *Great communication skills *Able to meet tight deadlines Your own PC/ Laptop, a stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and this great role is fully home based but you must be able to go and see my client for a 1 day training in Kent. This exciting home based opportunity is working full time (8-9 hours per day) during nights. The pay for this great home based role is £9.00 per hour. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_Mandarin Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Market Researcher - German speaking (Temporary assignment, 4 - 8 weeks ) On behalf of my client, a fantastic company with over 25 years of experience in research, telemarketing and much more is currently looking for a fluent to native German speaker. This great opportunity is carried out in full time in my clients office located between Bromley and Orpington. Telesales or Telemarketing experience is beneficial but not a must. Market Research experience carrying out interviews is beneficial. Experience: *Fluent to native level in German *Fluent to native English knowledge *Previous Market Research experience is preferred *Great communication skills *Able to meet tight deadlines Tasks: *Carry out market research on the German market *In depth interviews in German *Maintain confidentiality *Translate feedback into English What do we offer: You will receive an inspiring training for the role and work alongside truly motivated colleagues. You will carry out interesting interviews and take peoples feedback on board. This exciting opportunity is working full time (7-8 hours per day). The pay for this great home based role is £9.00 per hour. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_MR_German Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Fluent French or German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French or German (as well as English)? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French or German . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Sai parlare fluentemente Italiano e Spagnolo? Sei una persona comunicativa che piace a lavorare in un team internazionale e creativo? Ti piace il contatto con clienti internazionali? Si, allora continua a leggere… Situata a Monaco di Baviera, il mio cliente è una azienda di moda internazionale e eminente nel suo settore. Si è specializzato con moda out-door, sport e abbigliamento professionale. Questa posizione è una ottima possibilità di iniziare una carriera in un’ambiente lavorativo  internazionale. Inoltre è una opportunità perfetta per usare le lingue nella vita quotidiana. Questa potrebbe essere la tua chance! Cerco attualmente una/uno: Customer Service Representative (f/m) Italian & Spanish Responsabilità: Mantenere e migliorare i rapporti commerciali Gestione ordini & prenotazioni Creare stretti rapporti con I client al telefono e via email Fornitura di informazioni tecniche sui prodotti e consulenza ai clienti sulle condizioni del mercato Identificazione di nuovi clienti e collaborazione con il team di vendita per la preparazione di proposte Assistere a progetti nelle varie settori Tuo Profilo: Formato a livello di laurea o prime esperienze in una posizione simile Fluentemente Italiano e Spagnolo, altre lingue desiderate Esperienze con MS Office: word, excel, outlook, database Abilità in Servizi clienti Orientata alle vendite Interessi in sport e attività tempo libero Flessibile e capace di lavorare in equipe Perché mandare il curriculum? Ambiente lavorativa amichevole e professionale Ottime opportunità di carriera Posto di lavoro a Monaco di Baviera, ben collegata   Se è proprio questo che ti piace e se le tue esperienze si combaciano con quello che cerchiamo non esitare di contattarmi subito!   Mandami il CV in inglese o tedesco idealmente in un documento Word a Manuela Ziegleder tramite email to m.ziegleder@eurolondon.de In attesa di ricevere il tuo CV! Tutti i candidati devono avere una documentazione valida che permette di lavorare in Germania. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Do you speak fluent English & German? Are you a communicative person who likes to work within an international & fun team? Do you like the contact to international customers? If yes, please read on... My client is a leading international fashion company specialising in outdoor and sports clothing. With an excellent company culture and great products this is an ideal job for a person looking to start their career in a multicultural environment. This is the perfect opportunity to use your well developed language skills on a daily basis. With their lively company culture, creative atmosphere and openness for communication, this could be the chance! Customer Service Representative (f/m) English & German Main Responsibilities: Maintaining & Enhancing business relationships Order & booking managment Keep close relationship with customers by phone and email Providing technical product information and advising customers on market conditions Support and assist the sale of new products to your clients by phone & email Identifying new clients & working with the Sales Team to prepare proposals Assisting project in cross functional needs Requirements: Educated to degree level or first experience in a similar position Fluent in German & English, IT literate (MS Office): word, excel, outlook, database experience Experience in customer service Sales oriented Interest in the sports and outdoor activities Flexible & Team player Why should I apply? Opportunity to work in an international, creative and dynamic team Friendly team orientated environment Great personal development opportunities Work in Munich, with good infrastructure If this sounds like you and if your skill set matches the requirements, I would like to hear from you today! Please send your CV in English ideally in Word format to Manuela Ziegleder via email to m.ziegleder@eurolondon.de I look forward to receiving your CV today. All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • My client, an American Investment firm is currently recruiting for a Premium Client Service Representative to strengthen their multilingual team based in the Frankfurt area. If you have gained at least 2 years in a similar role, ideally within the finance industry then this could be a very exciting opportunity with career development opportunities and regular working hours! Premium Client Service Representative (Chinese) Frankfurt, Full-time (regular hours), Permanent contract The Role: As the new Customer Service Agent it will be your responsibility to answer incoming queries from international clients based in the U.S, throughout Europe, and Asia. You will need to assist them with questions and problems that they might have. The customers will be contacting you via phone, so it is vital that you are customer service oriented and can in a friendly and efficient way help with the concerns of the customer. Your duties will include: • Friendly and competent customer service for International clients via telephone • Improve the customer satisfaction by providing a high quality professional service • Educate the customers on the use of an online platform where they can access their accounts The Requirements: My client is looking for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. You should be customer service oriented and have a dynamic personality. Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. Other requirements include: • Excellent Chinese and English skills • Other languages are a plus • At least 2 years in a contact centre/service centre/call centre • You should be familiar with call monitoring and working towards KPI’s. • Experience from the finance industry is desired but not a must, as training will be received Why Apply? • A modern office in a beautiful area • Work with an experienced, professional, international team • Excellency is rewarded through bonuses and opportunities to grow • Gain experience in the finance industry • Speak to lots of people and use your languages You have to a valid permit to work in Germany If you are interested in this positon please send your English CV with the reference number 330756 to Jan-Lütje Thoden via j.thoden@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Arbeiten Sie gerne in einem internationalen Umfeld? Möchten Sie täglich Kontakt mit Menschen haben und von Anfang an spannende Aufgaben übernehmen? Sind Sie ein Sprachentalent und möchten dies in Ihren Berufsalltag einbringen? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere! Ich suche für eine internationale, stark wachsende Firma in München eine/n Mehrsprachiger Kundenbetreuer (m/w) (alle europäischen Sprachen)   Zu Ihren Aufgaben gehören: ·         Telefonischer Ansprechpartner bei Schadensmeldungen im Bereich KFZ           und Reiseversicherung ·         Mehrsprachige Korrespondenz mit Versicherungnehmern, Werkstätten           und vielen anderen Dienstleistern ·         Organisation und Koordination erster Hilfsmaßnahmen für           Versicherungsnehmer auf internationaler Ebene ·         Administrative Aufgaben (z.B.: Rechnungsbearbeitung /Schadensregulierung)   Ihr Anforderungsprofil: ·         Fließende Deutsch- und Englischkenntnisse sowie jede  weitere           andere europäische Sprache ·         Service- und dienstleitungsorientierte Arbeitsweise ·         Ausgeprägte Kommunikationsstärke und Organisationstalent ·         Bereitschaft für Schichtdienst (Mo.-So., Nachtschicht)   Warum bewerben? ·         Einen Arbeitsplatz in einer internationalen und stark wachsenden Firma           mit sozialem Bewusstsein ·         Flache Hierarchien ·         Kantine & Sportmöglichkeiten ·         Selbstständiges Arbeiten ·         Zentraler Arbeitsplatz, öffentliche Verkehrsanbindung  erreichen   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder, m.ziegleder@eurolondon.de   Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.