Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Description Responsibilities: * Being the first point of contact for customers via email and telephone * Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base. *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in German needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Responsibilities: * Being the first point of contact for customers via email and telephone * Recognize high spending or priority level customers that can be passed to the private shopping team to help develop the online team customer base. *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and eshop manager to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in Spanish needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Amazing Opportunity for a Client focused candidate passionate about Marketing. This well established global Technology player is growing its Berlin office. To support their German speaking client base they are urgently looking for a Client Services Specialist – Recent Graduate / Experience in Client Support  Your new duties and responsibilities   The Client Services Specialist is a key team player who contributes to the overall growth of the organisation. You will be passionate about Marketing and be a great communicator who is extremely client focused. After an initial training period in the US you will use your excellent Communication skills to support Clients on a day to day basis. Your role includes • On-boarding new clients and talking them through the wide uses of the technology via online demonstrations • Supporting clients with day to day queries • Working through problems with a client to ensure they are fully satisfied with the technology • Troubleshooting day to day issues and ensuring timely escalation and resolution • Online and phone based product demonstrations The Client Services Specialist should be a Client focused individual who is passionate about Marketing and Technology and looking to develop a career with a hugely successful Global Technology provider. This role has a built in Career path and there is ongoing training starting with 2 weeks in the US.  You will bring your passion for Marketing and excellent language skills in both English and German.  The ideal candidate should also have the following • Fluency in English and German • Phone based Client Services experience • A passion for Marketing and Technology • You’re a Social Media pro! • Experience in a commercial B2B environment • Excellent customer relations, verbal and written communications skills • You should want to develop a career and are looking for a company that will develop and train you Your Benefits This is a Brilliant opportunity to be part of a growing organisation who train and develop their staff. They have fantastic technology and are passionate about what they do. They provided a vibrant and fun working environment and are looking for people who will bring energy to the office.  Interested? If this sounds like you then please send your cv via email to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

  • My client is looking for a Norwegian speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting ASAP and expected to last for around 4 weeks. Given the nature of the role candidates must have excellent command of both Norwegian and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client, an international operating company in the cosmetic industry is looking for a service-oriented individual to join their young and dynamic team   Customer Service Representative – German & English (m/f) Frankfurt, full time   The role Customer Service in German and English via phone, social media and e-mail Handling all customer requests and give advice and information about products Order processing Data management Be part of various projects developing and optimizing processes   Requirements Successfully completed commercial vocational training preferred First work experience Customer Service or Sales Fluent German and fluent English (written and spoken) is a must Very good MS office skills Service-orientated nature and interest in the cosmetics sector   Why apply? Working in an international team in a creative atmosphere If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/333208 on your cover sheet. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Dekorative Kosmetik ist Ihre Leidenschaft? Sie haben erste Erfahrung im Kundenservice und sehr gute MS-Office Kenntnisse? Ihre positive Ausstrahlung und Ihr Know-how begeistern Kunden am Telefon? Dann ist dies die richtige Stelle für Sie!   Customer Service Assistant (m/w) Frankfurt, in Vollzeit   Ihre Aufgaben: Umfassende Kundenbetreuung auf Deutsch und Englisch am Telefon und per E-Mail Auftragsannahme und -bearbeitung Datenbankpflege Mitwirkung bei Projektarbeiten zur Optimierung von Prozessen   Ihr Profil: erfolgreich abgeschlossene Ausbildung Erste relevante Berufserfahrung  im Kundenservice in der Dienstleistungsbranche Fließend Deutsch und English in Wort und Schrift, jede weitere Sprache ist von Vorteil sehr gute Kenntnisse in MS Office und IT-Affinität Leidenschaft für die Kosmetikbranche   Was Sie erwartet: Arbeit in einer kreativen Atmosphäre als Teil eines internationalen Teams Flache Hierarchien und kurze Kommunikationswege   Bitte senden Sie Ihre aussagekräftige Bewerbung mit frühestem Eintritts-termin sowie Gehaltsvorstellung unter Angabe der Referenz: GFLS/333208 an Laura Schaub via l.schaub@eurolondon.de. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Are you looking to use your languages and your knowledge of different Market? Do you enjoy working in an international team and working for different cultures? THEN APPLY NOW! We recruit often for different languages such as: Brazilian-Portuguese, Russian, Austrian German, Flemish, German, Hungarian,... You name all the languages, the more the better! Euro London is working with a leading Market Research company based in London. Our Client is looking for bilingual individuals . This role is an opportunity to work in an international company and understand work with many different cultures. Responsibilities: *Interacting with customers answering all queries and resolving complaints via multiple channels: telephone calls and e-mails. *Communicating with people in Belgium gathering information. Ideal Candidate *Speaks fluent to native Flemish and understanding of the Belgian market. *Had previous work experience with Market Research. *Have excellent communication skills both verbal and written. *Excellent attention to detail. If you feel that you are suitable for the role and are available for an interview please send your CV to c.verhees@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Customer Support Coordinator Surrey Fantastic opportunity for a fluent German/English speaking individual, to join a dynamic, vibrant, International team, providing first class support to customer's across Europe. If you have a personable character with excellent communication and negotiation skills, this could be the perfect role for you. As a Customer Support Coordinator, you will be the first point of contact for new business, identifying customer needs and ensuring they are directed to the right team. You will also assist in the resource planning for the department by recording sizes and probabilities of upcoming projects. We are looking for candidates with: Fluency in German and English . Educated to Degree level or equivalent experience. Customer facing experience. Ability to build relationships and work well across functions. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Global Leader in the provision of Marketing and Print Production Services is looking for a candidate who wants to learn and develop a career managing projects, liaising with clients and being involved in the purchasing of services on behalf of their client    Business Coordinator – Client Services     Neuss You will be responsible for Working as part of the Client Services Project team you will be tasked with overseeing clients print projects from start to finish. The Business Coordinator is a key part of the team to ensure continued success of the company, they are the front line in terms of getting projects completed on time. Your role will be varied and you will manage and coordinate the purchasing of services including invoicing and tracking of delivery.  You will ensure procurement runs smoothly and escalate problems to ensure on time delivery of client projects   Your Profile You will be a client focused individual with previous experience of dealing with clients. You will have the ability to deal with issues as and when they come up and have the ability to keep calm under pressure. Ideally you will have • Previous phone based experience • Excellent communication skills • Excellent Administration skills • Experience dealing with clients • Fluent German and English • An outgoing personality and enjoy working under pressure • An understanding of shift work If you have previous Customer Service experience and are an organised individual with string administrative skills, If you are looking for a role where you can really learn and develop, then please send your application to Emma Brady at e.brady@eurolondon.de. Or call on 069 219 320 Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com