Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • A global leader providing some of the best membership products is looking for Mandarin speakers to join their call centre team to cater for the expanding Chinese market. The company works with some of the best known brands/corporate clients and takes pride in delivering superior customer experience. This newly established Mandarin team will be located in their call centre in Haywards Heath, which is within 30 mins travel from Croydon or Brighton. This role will be looking after one of their best membership programs as the first point of contact. It is a full time role with shifts. Every shift is 8 hours 1 hour break, which takes place between 10am-11pm, 5 days a week (could include weekend). Responsibilities of this role include: *Taking inbound calls with the most professional; *Making outbound calls to international customers; *Responding to all customer service queries to agreed SLAs/KPIs for inbound and outbound channels (calls and emails); *Handling all potential issues including client complaints and overcoming objections; *Converting customer interest into sales; *Working under direction of management to achieve targets and goals; *Meeting and exceeding customer needs with best solutions; *Identify issues and provide effective solutions; *Use Contact Centre Technology as the main working tool effectively; *Communicating with different internal teams to streamline and resolve client queries *Proactively identify opportunities when dealing with existing and potential customers *Full training will be given at the start of this role To Apply If you are confident you meet the requirements below: *Passionate about high end lifestyle/travel/hospitality/leisure services *Knowledge or experience in international travel will be a plus *Enjoys offering exceptional customer service *Speaks fluent Mandarin and English *Extremely comfortable speaking over the phone as the main communication tool *Previous customer service/call centre experience is a great advantage *Able to deal with customer demands and handling complaints *Familiar with working to targets or KPIs *Great communicator in speaking and writing *Good time management and organisation skills *Resilient to pressure and attention to details *Proactive and 'can do' attitude *Able to work independently as well as a great team player *Computer literate; previous experience using internal IT system would be a big plus *Flexible with shifts work (able to work some night and weekend shifts) *Candidates must be eligible to work in the UK for at least 1 year. Please get in touch with your updated CV! This will be a fantastic opportunity for anyone with a real passion and ambition in travel/lifestyle industry who wishes to gain experience working with the top clients at the highest service level. Location of the office is 2 minutes from Haywards Heath train station.

  • German speaking Customer Service Agent Surrey (temp to perm) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours (37 per week, Monday to Friday) and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. When going permanent you can expect a salary of up to 31k p.a. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_GermanCS_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Position: German Customer Service Advisor Are you looking for an exciting opportunity to join one of the leading travel companies based in the heart of London? We are looking for excellent German speaking customer service advisors. This is an exciting opportunity to join a rapidly growing company!! The Role *You will communicate with both guests and accommodation owners *You will be required to deliver a high level of customer service in your target language *You will be required to promote the comapany's culture and values *Ideal candidates will have excellent communication skills and a great telephone manner Given the nature of the role, candidates must be fluent in both written and spoken English AND German *Candidates will need to be flexible re working hours as weekend shifts WILL be necessary Hours: - This is a full time role - 40 hours per week - Weekend work is required Excellent perks: - International working environment; - Free meals;· - Premium pay for certain hours worked at evenings and weekends This a fantastic opportunity with an incredible company - if you want to use your languages in a buzzing, international environment, this could be your dream role! If you are available and have the relevant availability and skill set, please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com

  • I am currently working with a global payments technology company seeking technically literate Spanish speakers for a fantastic opportunity based in central London. You will take ownership of business accounts and ensure the smooth customer journey from start to finish. This organisation helps both individuals and banks make smart payment choices and operate all over the world. You are fluent to native Spanish speaker with experience handling first line technical support queries or have a background in financial services and are looking to take a step into the world of IT. You have sound knowledge of payment processes and are dedicated to delivering high levels of client support. You will act as the first point of contact covering systems, policies and products and ensuring the fast and high quality resolution each time. You will build key relationships with both internal and external partners to ensure improvement in efficiency in the company's work. After an extensive training period you will develop your technical skills and have the opportunity for excellent career progression in a global organisation. The ideal candidate will be - - Fluent to native level in Spanish - Possess high level customer support skills - Experienced in a technical support or finance role (highly advantageous) - Able to grasp new systems and procedures quickly - Ability to work under pressure in a fast-paced environment - A team player and possess excellent people skills - An outstanding communicator (verbal and written) If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A global leader providing some of the best membership products is looking for Mandarin speakers to join their call centre team to cater for the expanding Chinese market. The company works with some of the best known brands/corporate clients and takes pride in delivering superior customer experience. This newly established Mandarin team will be located in their call centre in Haywards Heath, which is 12 mins train trip from Brighton. This role will be looking after one of their best membership programs as the first point of contact. It is a full time role with shifts so it will involve working over night or in the evening depending on shifts. Responsibilities of this role include: *Taking inbound calls with the most professional; *Making outbound calls to international customers; *Responding to all customer service queries to agreed SLAs/KPIs for inbound and outbound channels (calls and emails); *Handling all potential issues including client complaints and overcoming objections; *Converting customer interest into sales; *Working under direction of management to achieve targets and goals; *Meeting and exceeding customer needs with best solutions; *Identify issues and provide effective solutions; *Use Contact Centre Technology as the main working tool effectively; *Communicating with different internal teams to streamline and resolve client queries *Proactively identify opportunities when dealing with existing and potential customers *Full training will be given at the start of this role To Apply If you are confident you meet the requirements below: *Passionate about high end lifestyle/travel/hospitality/leisure services *Knowledge or experience in international travel will be a plus *Enjoys offering exceptional customer service *Speaks fluent Mandarin and English *Extremely comfortable speaking over the phone as the main communication tool *Previous customer service/call centre experience is a great advantage *Able to deal with customer demands and handling complaints *Familiar with working to targets or KPIs *Great communicator in speaking and writing *Good time management and organisation skills *Resilient to pressure and attention to details *Proactive and 'can do' attitude *Able to work independently as well as a great team player *Computer literate; previous experience using internal IT system would be a big plus *Flexible with shifts work (able to work some night and weekend shifts) *Candidates must be eligible to work in the UK for at least 1 year. Please get in touch with your updated CV! This will be a fantastic opportunity for anyone with a real passion and ambition in travel/lifestyle industry who wishes to gain experience working with the top clients at the highest service level. Location of the office is 2 minutes from Haywards Heath train station.

  • Dutch and German Speaking Customer Services Executive Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution. About you: *Experience in customer services or high interest in starting a career in customer services *Excellent written and verbal communication skills. Fluency in both German and Dutch *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages If you feel like you match the above requirements please send your CV to a.poyot@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Formed over 15 years ago by a group of Franchise Managers this organisation enables its members to benefit from discounted group purchases. With close to 5000 Franchises throughout Europe there is a large client base with extensive purchasing power. To Support the Franchisees I am looking for a Customer Support Advisor – Dutch and German Neuss   Your Responsibilities As the Customer Support Advisor your role is to ensure Customer Enquiries are responded to and support the Dutch team with translations, investigations and testing of website and app content.  This will include • Managing relationships with clients across your region • Ensure emails and calls are monitored and responded to as well as recorded. • Assist with the translation of website or app content • Participate in the User Acceptance Testing process for App and Website • Monitor email alerts ad ensure follow up • Facilitate and resolve training queries from Customers • Ongoing resolution of client queries   Your Profile You will have previous Client Services experience and excellent language skills • Excellent client services skills and looking for a new challenge • Fluent Dutch, German and English • Excellent written and oral communication skills. Your Benefits This is a varied International oriented role where you will get to have an impact on the service of the company. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! All applicants must be eligible for, and have valid documentation to work in Germany.

  • Excellent Recruiters don’t necessarily choose Recruitment as a career. Recruitment chooses them. Recruitment is a career that has highs and lows. But is incredibly rewarding. A great Recruiter is an individual who likes to work with a wide variety of people on a daily basis. You need to develop relationships, manage accounts, work through cv’s with candidates, talk them through an interview process and work with them through a job offer.  You advise and consult clients on market conditions and help them build the future of their company. Most people don’t realise they are meant to be a Recruiter, we come from many different backgrounds. If you are someone who enjoys a people focused role, if you want to learn, if you thrive in a practical and common sense environment, then maybe you are a Recruiter but just don’t know it yet. With offices in the UK, Germany, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build. We have enjoyed over 17 years and many success here in the Frankfurt office. We have a solid and experienced team and are looking for someone to join us.   Recruitment Consultant -  Frankfurt Office The Role: As a Recruiter at Euro London, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include: • Acquiring new clients and promoting the recruitment services Euro London has to offer during client meetings or through networking and social media • Maintaining existing client relationships and understanding their business and expectations • Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews • Advising and preparing candidates for interviews with clients • Constant networking through candidate and client events or meetings in order to build up your own contact portfolio • Responsible for the entire recruitment process – from winning the business to placing the candidate   The Requirements: Could Recruitment choose you? It is essential that you speak fluent English and German. An initial experience in a commercial environment is really important. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential! • Fluent English and German • Initial professional experience or completed internships • Excellent communication and negotiation skills • Enthusiastic, hard-working and ambitious • Knowledge of the German market   Why apply? We are a market leader. We have an established client base and candidate network, built up over 15 years. We have a beautiful office in the centre of the city with a great Skyline view. We have a great team of hard working individuals, Recruitment chose us all! To Apply please send a copy of your in English or German to e.brady@eurolondon.de. For questions please call on 069 219 320

  • I am currently working on behalf of a Global Financial Information Provider This organisation is continuously growing and they are currently looking for a number of Graduates to be part of their Information Analysis team . Be part of that expanding team, learn and develop your career.    As a Graduate DataAnalyst you become the essential liaison between sourcing data, clients and the software business.     Graduate Data Analyst  -  Client Services   Duties and Responsibilities As an Analyst  your day to day tasks are varied and will be centred around sourcing data and providing excellent client service to a small portfolio of clients. After an initial excellent training period you will be given your portfolio of clients and will be responsible for • Data mining and sourcing of relevant real time and up to date Financial Information • Writing of scripts and data mining to always source the most up to date information • Liaising with clients both from the business and technical team in order to understand their business needs and objectives • Build relationships within the client business in order to ensure you remain the partner of choice • Regular product demonstrations and training • Escalation management and ensuring follow up and problem resolution • Conception and design of process flows • Long term projects to ensure the client gets the most out of the Products Requirements • Business, Finance, Mathematical, Engineering or Technology related degree.  • Strong Technical Affinity and Interest • Excellent Excel Skills and Ideally some general VBA, Matlab or SQL knowledge • Practical experience in a client facing role • Excellent client facing skills • Fluency in English and German is essential • Proactive and results-oriented approach to work.   Interested? If you meet these criteria then please send your full CV via email to Emma Brady  at  e.brady@eurolondon.de