Passionate about Electronic Engineering and Design ? Enjoy working with clients , tailoring solutions to their specific requirements ? Want to work for a world leader in Lighting technologies that reduce environmental impact through Energy Saving ? If so Euro London may have the ideal opportunity for you ! We are currently recruiting for a talented and passionate Integrated Lighting Systems Specialist to work from our client's central London HQ, where you will be responsible for Lighting Control and Shading System designing and quotations based on customer supplied requirements. You will take charge of preparation for all designs and quotation materials, from the point of specifications delivery through to order within Commercial , Hospitality and Residential markets. Responsibilities *Providing customer /sales advice on our client's Lighting control/shading systems according to specific customer requirements through your understanding of our client's product range and competitor offerings. *Creation of quotations/bill of materials using customer electrical/construction drawings, lighting schedules, project specifications, or other information. *Becoming proficient in the quotation tools and software our client hosts in-house. *Preparing project/tender responses with documentation. *Being involved in the implementation process and efficiency improvements. *Upholding at all times company culture and values through a conscientious attitude. Ideally you should be some who : *Is passionate about Electrical technologies. *Is flexible and adaptable to changing markets. *Is an innovative thinker *Is customer experience focused. *Is ethical. Requirements *Bachelors degree in Engineering,/Architecture,/Construction/Design or another related discipline. *At least one professional experience within a position related to design/quotation for projects/Project Management. *Fluent French and English, written and spoken. *Familiar with reading and interpreting Electrical /Construction drawings and Project specifications. *Able to demonstrate competency in system design, quotation, project/tender response software. *Ability to work under pressure at times with a methodical , logical approach to work and strong attention to detail. Our client, an established world leader in lighting and shading solutions with an unparalleled product range and offering has a commitment to supporting worldwide customers and this has led to significant growth in the company and enhanced training and retention for their talented and welcoming teams. In parallel they are constantly designing new technologies to stay at the cutting edge of the industry ensuring excellent learning and career growth opportunities. Our client can offer competitive compensation and benefits in a modern , spacious work environment. Internal university training courses offer superb learning opportunities in an international working environment. If you're looking to light up you career why not apply today ?
Excited about new technology and interested in being trained on the latest video delivery software to deliver an exceptional customer on-boarding and product adoption experience ? Driven by using your three languages ( German , French and English) to communicate with customers at all levels ? A strong communicator with an analytical and collaborative approach with colleague and clients ? If so Euro London Appointments may have a superb opportunity for you ! Currently we are recruiting for a talented Customer Success Advocate for leading international video technologies, passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for a client-facing professional with some experience or a strong interest in technology to join a growing international team in London. As a trilingual Customer Success Advocate you'll be responsible for the overall health of our client's customers , being pro-active in your outreach to each customer based on potential issues they may face/be facing with product adoption in their business and technology environment. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Primary responsibilities *Owning the successful on boarding process for new customers including new customer product training. *Responsible for understanding of the new goals /use cases of each client , ensuring that any milestones/deliverables are met. *React to all account 'at-risk alerts' and escalating if required. *Tracking all work using Salesforce. *Pro-actively reaching out to all assigned accounts based on the service level agreement. *Identifying the most important feature requests , integrations, configurations or other obstacles that are limiting the customer's success on the product, co-ordinating closely with internal Technical Account Managers and support teams. *Identifying new reference accounts for both prospects and Marketing opportunities. *Working closely with the Sales team to help maintain high customer renewal rates a well as increase product adoption and upsell. *Travelling throughout the assigned territory ( primarily Germany , France and the UK but occasionally further afield i.e Scandinavia ) Usually 1-2 times a month , but subject to increase. Key skills and competencies required *Account Management skills: You manage sales accounts ensuring that customers needs are understood and met. You build strong relationships with key decision makers and client stakeholders, showing empathy and respect for clients at all levels. *Advocate for the project : You promote the project and the adoption of new technology that our client provides. *You display Analytical thinking skills : You break down problems into manageable sub-components and then assess the priorities, benefits , risks and costs *You communicate effectively and appropriately using good judgement as to what to communicate to whom. You speak in an assured , credible and informed manner, adapting to the situation and circumstances. You listen carefully to others allowing them to make their points heard. *You build trust with other members of the team and with client key stakeholders. Open, honest and committed at all times. You earn respect through you knowledge, commitment to quality and insight into the product. *You have a university degree (ideally but not essential) combined with at least one previous experience in a similar position. *Fluency in German, French and English is essential. The level of French can be advanced if the candidate is strongly interested in improving their level to a professional standard. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France and Germany.
Into online video technologies or Web Applications, love editing your own videos ? Fluent in French and English with a passion for new technologies? Customer focused and analytical ? If so Euro London Appointments might just have the ideal opportunity for you to start this summer ! We are currently recruiting for a talented multilingual Support Engineer leading international video technologies client who are searching for a Senior Support Engineer to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for an Engineer with a strong Microsoft Windows and Databases and /or Networks focus to join an fast-expanding company with a reputation for cutting-edge technologies, delivering some of the highest quality video experiences on the market. As part of our client's front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Responsibilities *Representing the company and forging strong client relationships from staff to high end decision makers within client organizations. *Approaching external product users with a motivated, efficient and reliable follow-through to their issues. *Diagnosing performance issues spanning multiple software components. *Replicating, describing and troubleshooting complex bugs and product issues and following up tickets on the ticketing system. *Managing the ticket escalation process and working closely with the engineering team in reporting software bug resolution. *Developing the knowledge base by proactively updating and adding to product documentation, FAQs and support materials. *Being a role model for other support engineers and junior members of staff and collaborating in the efficiency of the team. *Flexible , pragmatic attitude to stepping in where necessary to provide superb customer service. Desired skills and experience *A university degree in Computer Science, Business Information Systems or similar *Excellent troubleshooting and problem-solving skills in a professional environment. *Outstanding collaboration skills with an empathy towards colleagues and clients *You should be a flexible, supportive colleague who enjoys working in a multicultural team environment. *Able to excel in a fast-flowing working environment. *A track record supporting end-users effectively via phone and email. *Strong skills and experience working with Windows/MAC OS/Windows Server 2008/2012, Windows Media Services and Microsoft SQL 2008/2016. *Experience in Networking, SaaS/ Web Applications and APIs is a strong advantage. *Knowledge of Video Production, Editing or Online video technologies is a big plus. *Any experience with Fiddler, Wireshark, Perfmon or other similar diagnostic tools is a bonus. *Fluent French and Fluent/Advanced English is essential. The position is oriented towards the French speaking market , however, initially some support will be conducted in English. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France.