Passionate about CRM solutions architecture and configuration ? Looking to work with the latest CRM innovation in an international consulting environment, working for a privileged partner of a major CRM innovator ? Keen to combine your strong technical knowledge with a client-facing approach to client requirements gathering, pre-sales and new feature requests ? If so why not read on as Euro London may have an excellent opportunity for you this rentrée ! Our client, a renowned consultancy partnering with a major CRM innovator, is currently looking for a Solutions Architect to join them in Brussels to oversee the definition of CRM architecture and solutions across the Francophone regions of Europe and sometimes further afield ( Canada) This is an excellent opportunity for a Solutions Architect from a Consulting, Pre-Sales , Technical agency, CRM specialist background to join a fast-growing team in a hybrid role in Brussels, Belgium. You'll need to understand our client's customers and their CRM requirements, as well as their organisational structure and technology stack/existing CRM. You'll collaborate within a highly collaborative 'pod' including Development, Marketing, Sales and Service Consulting team members to define architecture and scope solutions , producing Statement of work(s) and the required documentation that the team can execute against. As a Subject Matter Expert you'll provide training to clients, onboard them on their new CRM to ensure smooth adoption of the technology. The key responsibility areas are as follows : *Understanding Client Requirements for solutions architecture, including consulting with client's to understand their existing CRM that they're looking to transition to our client's CRM, or their adoption of CRM technology for the first time. You'll conduct workshops, define , strategize and implement data models and flows to and from our client's CRM to meet customer processes and automation needs. *Using your technical knowledge in the CRM sphere you'll communicate proposed solutions to internal developers, producing requirements documentation and performing UAT to ensure the brief has been correctly executed. *You'll be involved in Project Planning ( monitoring of pre-sales) to assist in project scoping, defining project deliverables and outcomes, writing comprehensive user stories. *You'll configure technology solutions carrying out integrations work. This involves being the lead on complex CRM configurations projects and mentoring/coaching junior team members on what to implement and configure. *You'll collaborate closely with your 'pod' (see above) of experts in their respective fields bring with you your specialist systems point of view. *You'll perform technology audits , analysing and providing recommendations on how clients can follow their technology best practice. *You'll monitor requirements for technology feature upgrades and integrations, keeping up to date with any new technology products and changes to existing features. *You would conduct data migration, reviewing and analysing data structures, entities and objects. *You would drive for team certifications and technology training, onboard new staff, mentor and coach more junior team members. Qualifications , skills and experience required *A Computer Science, Computer Engineering, Information Systems academic background combined with an early stage career on software engineering before gaining further experience in a customer-facing Solutions Architect /Pre-Sales Engineer/Consultant type position. *Extensive experience working with CRM platforms for whole process /full lifecycle CRM requirements gathering , solutions architecting, configuration, implementation, training and adoption. *Strong knowledge of SalesForce, MS Dynamics or HubSpot is preferred. *Extensive ability to read and understand /compile technical documentation ( API documentation, ERD, Functional specifications etc…) *Solid knowledge of Big Data. *Experience with systems integrations , leveraging APIS or custom built systems. *Fluent French and English are essential to the position as it is focused on Francophone clients with documentation and internal communications frequently in English. *Exceptional communications skills and excellent writing skills. Why join our client ? As an international creative digital business and consultancy our client's leading partnership with a key innovator in the CRM field, who collaborates closely with the vendor for CRM improvement, you'll ensure that you continue to develop your career at the cutting-edge of the CRM technology sector. You'll be working within a sophisticated and dynamic consultancy environment where ideas and new initiatives as well as collaboration are all highly valued. You'll receive a highly competitive remuneration and benefits package in line with the position in a hybrid based position allowing for a flexible work-life balance. If this sounds like a position that's geared up to your career aspirations then why not apply today ?
Passionate about Electronics, IT and using your language skills in French and English to support international clients ? Looking to work for a renowned leader in the digital time management and measurement sector who have been at the heart of the French and international timing technology sector for over 150 years ? Keen to have continuous learning skills whilst receiving the support necessary to make your career in Electronics and IT support a success ? If so, Euro London Appointments is currently recruiting for an excellent opportunity for an International Pre-Sales and Technical Support Engineer . You would join our French client, a historic European leader in digital timing and measurement technologies within a newly acquired specialist division focused on time synchronisation and dynamic information display boards, present globally. This division, an established leader for over 40 years has a long-standing presence in the Transport and Service sectors as well as within the Defence industry. Based in an exceptional working location in the French Alps near Grenoble , this highly collaborative opportunity interacting with engineering and commercial teams, will allow the successful candidate to develop a career in an organisation that truly invests in the knowledge and skills of its employees for the long-term. So if you can bring with you a flair for problem solving, the commitment and dedication to support high-level international clients in French and English and a desire to learn the latest Electrical, Electro-mechanical and IT technologies, why not read on ? Responsibilities *Providing telephone and email based technical support to our client's resellers and international branches for all questions relating to after sales support , the set-up and installation of their Electronics-based products *You'll redact and write technical documentation ( plans, technical drawings) for pre-sales presentations, after-sales support and client FAQs. *You'll accompany the sales team to client meetings as the technical expert for new products presented to clients and distributors. Qualifications, skills and experience required *You hold a DUT /BTS Technician type qualification in Electrical Engineering , Electro-technical engineering, Electro-Mechanical Engineering , Industrial IT or similar. *You've already had at least one medium-long term experience in a customer support oriented position , ideally supporting electrical and Network/Systems related technologies for international clients in English and French. *You're a strong communicator with fluent French and very advanced or fluent English. You like communicating with others , whether they're colleagues or clients. *You can learn and apply new knowledge but also to collaborate and learn from others with different levels of experience, from junior to senior level. *You wish to develop a long-term career with excellent long-term career progression prospects in a company which invests in its employees' skills and abilities, helping you to develop your talent in a collaborative and supportive environment where your technical, communications and problem-solving talents will be recognised and rewarded. *You have a car and valid driver's licence to get to the workplace around 45 minutes from Grenoble. Our client can offer an exceptional opportunity to combine your technical, communications and language skills in a permanent (CDI) position , allowing long-term career progression prospects within a company developing cutting-edge technologies in their sector. You'll work within a team that values all levels of experience and within which collaboration skills are the key to success.Potential for hybrid ( télétravail partiel) work after training. As a family founded company our client offers the health and well-being benefits you might expect within such a position.