Passionate about learning new technologies and keen to apply your support skills in a company that can nurture and developer your talent ? Fluent in German and English and want to use your languages to benefit hundreds of customers across the German speaking regions of Europe ? Eager to join a welcoming, friendly team that value collaboration and training ? If so , look not further ! Euro London Appointments is currently recruiting for a leading Support company based in South East Buckinghamshire and focused on supporting the franchises of one of the world's biggest privately held restaurant chains. The company was set up to provide dedicated support for the franchise stores and offers an excellent opportunity to progress your skills in specialist technologies used by the restaurants , as well as associated infrastructure technologies. You would be involved in providing support to DACH region and UK customers, logging incidents, resolving basic to complex problems using strong troubleshooting skills, responding in a responsive and timely manner to ensure that the franchises can rely on a high quality of support. Responsibilities *Using analytical and problem solving skills to resolve issues. *Providing IN STORE technology support e.g Card payment solutions , POS software /hardware, receipt printers and basic Networking. *Providing pro-active IT/POS support to the franchisees. *Keeping all unresolved tickets updated regularly on their case progression . *Co-ordinating and reporting on the relevant investigative feedback and responses to store staff and franchisees. *Escalating to more senior team members when required. *Alerting the necessary parties internally in the event of business critical issues being identified. *Maintaining an excellent level of customer service ethic at all times. *Representing the values of innovation, teamwork, honesty, responsiveness and professionalism that are at the heart of our client's business. *Being available, after your probation period, to work 1 in 4 weekends to attend out of hours critical calls. Skills and experience required *IT related experience or background at 1st Line Level or initial experiences working with some of the technologies below and a strong desire to build a career in IT. *Fluency in German and English, written and spoken. Additional skills in Polish would be beneficial but not essential. *Previous experience of providing telephone, remote and email based support. *Technical experience including MS Windows 7/10, printer set-up, installation and configuration. *Experience working as part of an IT Support team. *Engaging communications skills. *Ability to take initiative when required ( after initial training on specialist systems and on the technologies above) *Ability to adapt your communications to non-technical users. *Ability to follow procedures. *Calm under pressure. *Shows attention to detail. *Strong problem-solving skills. Our client offers a comprehensive salary and benefits package including an emphasis on rewarding outstanding service, recognising achievement and investing in the health and well-being of their staff through a wide range of benefits. Furthermore, if you're someone who is keen to learn and improve our client can offer a wide ranging training programme and continuous learning in a welcoming international team. Salary offer available on request.
Euro London Appointment's client, a world leader in IT security, based in Berkshire, is looking for a talented French & English speaking Technical Support Engineer to join their international team. This position offers the opportunity for the successful candidate to be involved in providing highly specialized Security technologies Technical Support to customers and partners across Europe, the Middle-East and Africa. The responsibilities of the successful candidate would include: -Communicating effectively with international clients via phone and e-mail . -Troubleshooting simple to complex problems on security software and producing documentation and technical notes on the client's products and systems. -Strong incident management and time planning skills. The ideal candidate for the role will have strong knowledge or a demonstrable interest in E-mail systems or Cyber Security, a high calibre of customer service with excellent communication skills in English and French combined with the ability to operate as part of an international support team. The successful candidate for this role will possess: - At least one significant experience in providing technical support , ideally in the IT security sector or with strong academic security technologies knowledge and an interest in developing a career in this industry. -Fluent English and French -Excellent communication skills for assisting customers -The ability to empathize with customer technical problems and resolve them with understanding in order to exceed customer expectations and maintain a high standard of customer service at all times. Essential *Experience supporting and maintaining enterprise class software products, systems and solutions that include middle tier email / web servers and relational databases in a UNIX / Linux or Windows environment. *A good understanding of Network, Messaging and Security based products and solutions or strong knowledge of Unix/Linux and a strong desire to learn more about the IT Security sector. *An understanding of security administration, database administration, table modification and database sizing. Desirable *Linux Professional Institute certification -LPIC 1 - LPIC3 *Microsoft certification in one of the following -Exchange 2007 / 2010 -SQL Enterprise Server 2005 / 2008 -Windows Server 2008 -VM Ware / Hyper-V certification -VMware Certified Professional (VCP) -VMware Certified Advanced Professional (VCAP) Experience with the above technologies without the certification is also highly beneficial. You should be able to relocate to or commute to the West Berkshire area ( near Reading) where the client is located. Ideally you should be available as soon as possible to begin work. In return our client is offering a salary for this role within a truly international company, with excellent training on multiple innovative security products, used by security conscious organizations globally to enhance web content and email security and a long-term career path up through the organisation.
Passionate about Automated Systems, Electronic Engineering and problem solving ? Fluent in German and English ? Interested in working for a leading Clinical Diagnostics company based in the South of France supportin cutting-edge diagnostic systems for clinical environments ? If so Euro London could have the ideal opportunity for you ! Our client, a leader in the Clinical Diagnostics sector, based near Toulouse is currently looking for a talented German speaking Systems Support Engineer at their European operations HQ, based near Toulouse. As a client-focused on dedicated problem-solver you enjoy investigating sometimes challenging issues relating to Automated Systems ( or you'd be interesting in learning more about them using your engineering knowledge ! ) , you'll help a wide range of clients from clinicians, to researchers and humanitarian organisations who will rely on you to help them provide timely and accurate support on the company's diagnostic products. Responsibilities *Providing phone and email based support for our client's automated diagnostic products for internal and external customers ( end-users and distributors across EMEA and predominantly in the DACH region) *Filter , log and handle incoming requests from these clients. *Documenting all support activities into the customer management system. *Following ISO regulations carefully. *Escalating complains to the Technical Support Manager as required. *Carrying out related ad-hoc tasks. Qualifications , skills and experience required *A Bachelors degree with a least one long-term experience or a Masters degree with non experience but a strong desire to learn and apply academic knowledge to industry. *Fluent German and English with French, Spanish, Portuguese, Russian and Italian beneficial. *From an automated systems , electronic /hardware product background. *Good IT skills with ideally knowledge of Networks ( TCP/IP, LAN/WAN ) and connectivity and Operating Systems basics. *Excellent written and verbal communications skills. *A real team-player who enjoys working in a medium sized team environment. *Enjoys troubleshooting and solving problems on devices in a logical, structured way. *Strong customer support skills and empathy. *Any extra-curricular experience in volunteering, mentoring, teaching etc…is beneficial. *Knowledge of commercial computer application packages ( MS Office etc….) *Full drivers license and personal transport is essential as the office is not connected to public transport. *Calm under pressure. *Thorough, meticulous and methodical approach. *Flexible to work very occasional shifts outside office hours. *Thrives in a dynamic , fast-flowing environment solving challenging issues that have a major impact on quality of treatment provided to patients globally. In return our client can offer an excellent opportunity to grow and develop your career in a diverse international team environment, learning the latest medical diagnostic technologies ( 2nd ranked globally in their sector) through full training whilst applying your skills. Our client can provide relocation assistance. If you like the sound of this why not apply today !
Into online video technologies or Web Applications, love editing your own videos ? Fluent in French and English with a passion for new technologies? Customer focused and analytical ? If so Euro London Appointments might just have the ideal opportunity for you to start this summer ! We are currently recruiting for a talented multilingual Support Engineer leading international video technologies client who are searching for a Senior Support Engineer to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for an Engineer with a strong Microsoft Windows and Databases and /or Networks focus to join an fast-expanding company with a reputation for cutting-edge technologies, delivering some of the highest quality video experiences on the market. As part of our client's front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Responsibilities *Representing the company and forging strong client relationships from staff to high end decision makers within client organizations. *Approaching external product users with a motivated, efficient and reliable follow-through to their issues. *Diagnosing performance issues spanning multiple software components. *Replicating, describing and troubleshooting complex bugs and product issues and following up tickets on the ticketing system. *Managing the ticket escalation process and working closely with the engineering team in reporting software bug resolution. *Developing the knowledge base by proactively updating and adding to product documentation, FAQs and support materials. *Being a role model for other support engineers and junior members of staff and collaborating in the efficiency of the team. *Flexible , pragmatic attitude to stepping in where necessary to provide superb customer service. Desired skills and experience *A university degree in Computer Science, Business Information Systems or similar *Excellent troubleshooting and problem-solving skills in a professional environment. *Outstanding collaboration skills with an empathy towards colleagues and clients *You should be a flexible, supportive colleague who enjoys working in a multicultural team environment. *Able to excel in a fast-flowing working environment. *A track record supporting end-users effectively via phone and email. *Strong skills and experience working with Windows/MAC OS/Windows Server 2008/2012, Windows Media Services and Microsoft SQL 2008/2016. *Experience in Networking, SaaS/ Web Applications and APIs is a strong advantage. *Knowledge of Video Production, Editing or Online video technologies is a big plus. *Any experience with Fiddler, Wireshark, Perfmon or other similar diagnostic tools is a bonus. *Fluent French and Fluent/Advanced English is essential. The position is oriented towards the French speaking market , however, initially some support will be conducted in English. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France.