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  • Multilingual Customer Support Are you looking for a new challenge? Are you fluent in in French, English and Italian or Spanish and enjoy dealing with people and being part of a team? I am currently recruiting for a successful pharmaceutical company that helps people live a better life. They are looking for French speakers who speak as well Italian or Spanish and are customer oriented. Responsibilities: To lead and manage end to end customer service activities Manage global service provider for managed access programs Customer order & service management First point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders Work with internal stakeholders to resolve customer questions and issues Installation process coordination Coordinate the delivery, installation, and training for new instruments between sales, logistics, finance, technical & clinical service Customer service KPI development & monitoring Customer service process development Identify gaps in the current process landscape Develop cross-functional processes to improve customer service delivery Requirements: Bachelor's degree in business, logistics, supply chain management, or related field. 3 years experience in a logistics, supply chain, and/or customer service function in the healthcare industry Ability to influence without formal authority. At ease with Microsoft Office suite. Advanced knowledge of Excel is a plus Experience with operation of ERP systems Language requirements: English, French and/or Italian and/or Spanish Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Customer Support Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and being part of a team? I am currently recruiting for a international, well-established company. They are looking for fluent German speakers to join their customer service team. Job description: - Manage inbound telephone calls as a representative of the brand. - Process orders from a range of customers in a timely and effective manner. - Respond to customer's inquiries by phone, email, and letter in a professional manner. - Develop a key relationship with both internal and external. - Manage customer data through internal systems. - Provide administration support to the German-based field sales operations team. - Assist the German field sales team in the preparation of customer specification sheets and customer set up. - Maintain excellent product knowledge on the entire product assortment. Skills: - Bilingual in German and English. - Must be able to translate between English and German. - Must be dynamic and comfortable working in a very small, hands-on team environment. - Confident communicator who can interact directly with the business and consumer in both English and German. - Friendly and supportive to all internal and external customers. - Ability to commute to and work in a Luton-based office environment. - Experience and confidence in using Microsoft packages ie. Word, Excel, Outlook. - Strong skills in numeracy, communication (both written and verbal). If you feel you have what it takes to be successful in this role, please do send your CV to Silvia Midoni (s.midoni@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Support (Romanian, Bulgarian, Hebrew) Are you looking for a new challenge? Are you fluent in Romanian/Bulgarian/Hebrew and English, have good knowledge of IT platforms, enjoy dealing with people and being part of a team? I am currently recruiting for a multi-brand technology solutions provider company. They are looking for fluent Romanian, Bulgarian and Hebrew speakers to join their service operation team. Job description: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. Requirements: Educated to GCSE level or equivalent in Maths and English. Good knowledge of IT platforms. Proven Customer service skills Up to 6 months' experience as an analyst or similar Up to 6 months remote support experience of Windows Operating Systems (Essential) Benefits: BUPA Healthcase (Minimal Monthly fee) Childcare Voucher Policy Cycle to work scheme Season Ticket Loans Will Writing Services Financial Wellbeing Benefits Tastecard Private Dental Insurance Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking for a new challenge? Are you fluent in German/Dutch/French and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German, Dutch and French speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Benefits: Monday to Friday job (enjoy your weekend) Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) Free breakfast Job description: Handle calls or emails in English and German as assigned by management, ensuring individual targets are met on a daily basis Enter appropriate and correct data in respective data systems Work towards SLA's as set by management Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business Carry out all other tasks as assigned by the management team Strive for a first time resolution to all enquiries via call, email and social media Support CRM, quality and incident management together with other administrative tasks Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: Customer orientation Efficient problem solving Stress-resistant Ability to calmly respond to customers Ability to develop trusting relationship with customers Team skills Professional and friendly manner when interaction with customers Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French Customer Nutrition Specialist Have you ever wanted to work with your best friend - your dog? Now you have this unique opportunity to join a big family of pet lovers where you can make a difference for all dog parents and their pet's nutrition. Key responsibilities: *Answering customer queries through different channels in French *Effectively communicate in English to other teams *Being effective in everything you do while always asking "How can we do this better?" *Helping to make recommendations on customers dog's diet. Requirements: *Fluent English and native/near-native level of French *Qualified vet nurse or Auxiliaire Specialise Veterinaire or a degree in Animal Science, Zoology, Applied Biology or similar *You'll be surrounded by dog's everyday so a natural love for dogs is needed!  What is on offer: *25 days of holiday (26 days after 2 years of service and 27 days after 3 years of service) *Discount for health and dental insurance *Regular team and social events *Free breakfast, coffee, tea, fruits and snacks *And free food for your dog all year around as well! Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

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