LEGO - Consumer Service Advisor (German Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Job Type: Fixed term contract until Jan 2019. Location: Slough, Berkshire UK (reachable by train from London Paddington) Start Dates: May - October
German Customer Relationship Specialist Middlesex We are seeking fluent German/English speakers with experience from the Pharmaceutical/Medical/Healthcare industry and a background in providing excellent customer care. Job Purpose End to end customer service activities and processes for the EMEA region, including but not limited to *Customer order, invoicing & service management *3PL liaison and relationship building *Customer invoicing and related query resolution *Service and installation support *Master data management and data quality control Main Responsibilities: Process *Customer order & service management oFirst point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders oResolution of customer questions and issues *Installation process support oCoordinate the delivery and assist where necessary with the process of installation, and training for new instruments between sales, logistics, finance, technical & clinical service People *Develop and maintain key relationships between our customers and internal stakeholders (Sales, Marketing, Finance, Service and Clinical) *Influence and collaborate with internal stakeholders to ensure customer satisfaction is exceeded. *Support data integration processes between commercial, finance, information technology, service and technical teams into a consolidated customer master and data warehouse. Education and Experience Essential *Educated to degree level or equivalent experience *Experience in a logistics, supply chain, and/or customer service function in the healthcare industry *Knowledge of customer service principles and practices *Good working knowledge of Microsoft Office suite. *Able to coordinate with multiple stakeholders across the organisation, 3PL, and customer to ensure customer issues are resolved *ERP System experience *Fluent in English and German. Preferred *Bachelor's degree in business, logistics, supply chain management, or a related field. *Experience in working with 3PLs *Experience in process design and implementation *Advanced knowledge of Excel *Experience with development, documentation and implementation of global processes to ensure compliance and standardisation *SAP ERP, CRM, BI System experience. Key Competencies *Interpersonal skills *Communication skills - verbal and written *Listening skills *Problem analysis and problem-solving *Attention to detail and accuracy *Data collection and ordering *Customer service orientation *Adaptability *Initiative *Ability to influence without formal authority. *Stress tolerance If you are interested please contact Claire on 01753 668840 or emailing your CV to firstname.lastname@example.org. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;
Eine Zusammenarbeit mit Euro London Appointments ermöglicht Ihnen den nächsten Schritt auf der Karriereleiter - unsere Kunden sind konstant auf der Suche nach Mitarbeitern für kurz- oder langfristig zu besetzende Stellen in den unterschiedlichsten Bereichen. Eine dieser Stellen könnte perfekt zu Ihnen passen! Unsere Vorteile: • Übertarifliche Bezahlung • Zusammenarbeit mir internationalen Unternehmen • Kurze Dreimonatssendungen bis hin zu Vierjahresstellen und permanenten Vermittlungen bei unseren Kunden • Zugang zum verdeckten Stellenmarkt • Betreuung während des Einsatzes Unsere Vakanzen: Euro London Appointments ist ständig auf der Suche nach Kandidaten, die im Rahmen der Arbeitnehmerüberlassung (sowohl befristet als auch mit Übernahme in eine Festanstellung) in folgenden Bereichen tätig werden möchten: • Sekretariat und Assistenz • Support • Customer Service • Buchhaltung • Vertrieb • Marketing • … Unsere Kunden: Zu unseren Kunden zählen Unternehmen aus den verschiedensten Branchen – von Retail über Recht bis hin zu IT und Technik. Wir arbeiten mit vielen internationalen Unternehmen, die ihren Sitz in München haben. Anforderungen: Wenn Folgendes auf Sie zutrifft würden wir gerne von Ihnen hören! • Erste Erfahrung in einem oder mehreren der obengenannten Bereiche • Fließende Deutsch- und Englischkenntnisse, weitere Sprachen von Vorteil Interessiert? Bitte nehmen Sie Kontakt mit uns auf! Wenn wir Ihr Interesse wecken konnten und Sie mehr wissen möchten, senden Sie bitte Ihren aktuellen Lebenslauf an Miren Menabrito via email@example.com oder rufen Sie uns an unter der Nummer +49 (0) 89-23239580. Wir freuen uns darauf, von Ihnen zu hören! Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.
Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a German speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level in German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
We are looking for a Part time Polish Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. Do you speak Polish and English fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! This role requires someone to work 1 day per week, the day you work is flexible as long as you work 1 day between Monday to Friday. The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in Polish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * Polish language skills at a native level of fluency * Fluent in English * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: email@example.com
FANTASTIC OPPORTUNITY IMMEDIATELY AVAILABLE FOR CANDIDATES LOOKING TO WORK IN THE TRAVEL INDUSTRY!!! Having recently moved into amazing new offices in the heart of London, our client an internationally renowned travel booking platform, are currently expanding their Customer Services division and we are looking for ambitious and energetic German speakers looking to join the company at a very exciting time! The main purpose of the role is to be responsible for overseeing all customer service and operational requirements for customers You will be responsible for dealing with inbound calls and emails in your native language as well as providing further information re their travel plans as and when required. Successful candidates will have at least 18 months of previous customer service experience having worked in a contact centre or office based Customer Services team. Due to the nature of the role, candidates must be able to speak, read and write English and German. This company are currently growing through some very impressive expansion plans with 2018 being 'the year of the customer'. If you are looking to use your language skills in a multilingual and a team focused, office based environment now is the time to apply for this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website
A global multinational based n Belgium is looking to appoint a new Customer Service Supervisor for their multilingual Customer Services team. The successful candidate will be fluent in German and English and ideally in French/Dutch or Swedish. Some of the core duties will include: *Monitor and report on KPIs for activities including phone calls, outbound shipments, collections, order entry, cycle times, credits. Employ LEAN initiatives to improve performance and efficiency. *Present quarterly meetings with regional sales teams to review KPIs and build relationships. Understand how Commercial and CS can help each other to improve process and customer experience. *Analyse credit note reason codes to find root cause of persistent issues for feedback to CS team to drive accountability *Provide back up to other CS regions where required. *Run the CS team rota to allocate resource appropriately to exceed these KPI targets. *Provide continuous training to the team to improve customer experience through additional process and product knowledge, handling the shared inbox, orders, Stock Sync, Returns. Highlight the consequences of errors to drive accountability for the quality of work produced. *Identify and implement process improvements, and establish best practises. Requirements for the role include: 3-5 Years Customer Service Supervision experience in a B2B environment Logistical experience preferable (Customs documents, organising shipments for destinations outside EU) Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet Ability to work under pressure to short deadlines Fluency in German and English and ideally French/Dutch/Swedish. If you are looking for a new exciting opportunity and meet the above requirements please email your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
An established and globally successful multinational is looking to recruit several experienced Multilingual Customer Service Administrators to work in their Belgian offices.. Some of your principal duties will include: *Coordination and input of day to day customer orders processing on an Oracle business system. *Resolving customer (internal and external) issues via phone and email in an efficient and timely manner. *Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes. *Maintaining the Oracle database with details of all owned equipment installed at customer sites. *Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner. *Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors. *Arranging deliveries to, and collections from, customer sites throughout Europe, and liaising with the warehouse regarding inbound and outbound activities. *Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate. *Support and assist other business units where required. *Maintain a working and up-to-date knowledge of relevant products, including pricing and product codes. The successful candidates will speak foreign languages fluently, have 3-5 years customer service experience in a B2B environment. You will have excellent PC skills, including Microsoft Office, knowledge of logistics and shipping documents would be highly desirable but not essential. Also, knowledge or Oracle and CRM is valued. To apply for this role it is essential to be bilingual and ideally multilingual. Fluency in English along with fluency ( spoken and written )in ideally 2 of the following languages: Spanish, Italian, Portuguese, German, Dutch, French, Swedish You will be remunerated with an excellent salary and benefits. For more information please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
Mandarin speaking Client Advisor - Luxury Fashion Would you like to build a career in luxury retail with the potential to see the world? A global luxury fashion brand is seeking service-orientated and target-driven Mandarin speakers for a number of Client Advisor roles across multiple locations in London. Would you like to work in some iconic settings and act as a brand ambassador for a household name? This particular company see each customer contact as a journey and you are there to make it memorable. You care about reputation and delivering the best possible service so people never forget the experience they had. Working in a fast-paced retail environment you will offer expertise on products ranging from clothes, to handbags, footwear and more. You enjoy working in a team environment and are passionate about working to individual as well as team goals. A number of part-time and full time roles are available with an immediate start. The ideal candidate for this role will: - Be fluent to native level in Mandarin - Be fluent in English - Have experience in either luxury fashion, retail, hospitality or lifestyle services - Be naturally confident and a relationship builder - Be passionate about working towards shared goals Does this sound like you? As well as excellent learning and development opportunities this role offers fantastic earning potential. If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.