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  • One of the truly global providers of content distribution networks, with server farms in over 40 countries is seeking an experienced Service Delivery Engineer to join their vibrant offices in Central London. If you have a working knowledge of network application configuration, operation and hands-on troubleshooting and desire to grow with a worldwide business, look no further! About the role: -Meeting customer's requirements by configuration and deployment of applications for a content delivery service, -Level 2 technical support working closely with some of the best SOC (NOC) and network engineers in the market, -Providing impact on process and tools development programmes to improve existing services and launch new ones to remain one step ahead of competition, -Improving productivity and troubleshooting tools by ad-hoc scripting. About you: -BS or equivalent in computer science related field, -5 years of experience in service support position, working closely with customers, -Expertise in enterprise infrastructure, enterprise software and Internet protocols, -Hands-on experience in deploying, monitoring and maintaining distributed software applications, -Thorough knowledge of software application procedures and computer networks, -Extensive experience with Linux -Outstanding customer service skills Technical requirements: -Experience with CDN technologies/ services, -Hands-on experience with DNS and web catching services, -Scripting skills (Shell, Python, Perl, etc.), -Understanding of network - TCP/IP, ANYCAST, OSI model, etc., Nice to haves: -Software package installation experience, -Knowledge of XML- based configurations, -Experience with NoSQL databases. What's in it for you: -Impacting development of the Next Generation of CDN technology, working with some of the most talented engineers in the industry, -Great working environment, focusing on technical development and staying ahead of competition (not wasting hours in meetings and evenings on TPS reports), -Competitive salary and countless benefits: BUPA, 5% pension, Perkbox, company events, free food, etc. -

  • I am recruiting for a dynamic and enthusiastic German speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa. Duties: *Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal. *Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query. *Effective & timely management of cases within the CRM system. *Following Company escalation procedures based on the impact or severity of the customer request. *Ensuring response time for handling customer request is within SLA. *Alert monitoring to ensure all major or critical alerts are dealt with appropriately *Maintaining and updating critical customer information on the customer contact database. *Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided. *Participating in projects assigned by Shift Leader or Customer Service Manager. *Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency. *Providing customer training & 1st line support on portal usage. Essential: *Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry). *Previous experience in a customer support role where high standards of customer service are expected. *Experience of ticket management in CRM systems. *Basic understanding of ITIL methodology. *An understanding of basic data centre and networking terminology, such as monitoring alarms *Bi/tri-lingual (English and German essential, plus Spanish and/or French desirable) *Desirable but not essential: *Educated to Degree level *ITIL V3 Foundation Certificate If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Our client is a global player in the field of multi-vendor e-commerce platform solutions. The solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. As an Implementation Manager, you will be in charge of the integration of the Platform on the customers' website or application, up until the launch of the Marketplace. Customers are typically major accounts (CAC 40 etc). Your expertise will be used to support the client and its technical partners’ team (Internal team, Integrator team, third-party solution, etc.) in the deployment of the solution, technical assistance and user training. In this context, you will set up a project methodology according to the clients specificities. You will work closely with the Account Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: - Analysis of the existing Customer’s technical solution (architecture, features, etc.) - Definition of the Technical scope - Support and assistance, demonstration and integrators training (IT services company, integrator, technical customer team) and operational users - Planning and prioritization of integration activities - Coordination of different internal and external stakeholders - Writing specifications and documentation on specific features - Reporting to the Project Director   Required Skills: - Technical Project Management Expertise with focus on budget and planning management, ideally within an e-commerce environment - Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest) - Good knowledge of SaaS, Jira, and other project management tools - Bilingual French / English - Ability to solve complex problems - Be proactive / Demonstrate leadership - Excellent level of oral communication and enjoy teamwork - Excellent sense of organization   Why work for the company? Hyper-growth company Company awarded many times for its innovation Advanced technologies, strong technical expertise Great prospects for evolution Company deploying internationally Real atmosphere and corporate culture A great human adventure!   Salary: 50K€ Please send your CV to m.collins@eurolondon.fr Please note that only shortlisted candidates will be contacted and that valid working papers are essential.

  • Are you an experienced Software Engineer with C/C for .Net development experience looking for a new challenge? If so Euro London may have a great new opportunity for you in 2018 ! Our client, a leading Automated Cash Management solutions provider is currently looking for a Desktop solutions Software Engineer, to be based in their Portuguese office, who will be responsible for the software development of applications for their hardware and software solutions. The position encompasses analysis, design, coding ,testing and implementation for software development activities. This is an excellent opportunity for an experienced developer with a high level of English to join a leading global financial technologies company, continually expanding throughout Europe. MAIN RESPONSIBILITIES *Develop software technical specifications based on client requirements *Execute overall analysis, design, implementation and testing of software, typically integrated in a project team *Execute software maintenance activities, including the analysis of problems reported by technical support or customer, and provide correspondent feedback *Development of end user applications using a variety of development languages. *Contribute in the study of new solutions, with investigation of software components. *Organize functional tests *Contribute for project planning *Provide support to customers on newly introduced software *Strong problem solving skills REQUIRED EDUCATION AND QUALIFICATIONS Education Level: Degree in Computing, Software Engineering or IT-related subject desirable Qualifications: *Programming for Win32 (Windows 7, Windows 10)-Essential *Programming in C/C Essential *Programming in .Net (at least 3.5)Essential *Program using Visual Studio (6.0, 2008, 2017) *UML modelling *Programming in C# and Java *Database experience (SQL) * Experience with several Web technologies (REST, SOAP, WSDL, WCF, HTML, CSS, ASP, JQuery, Angular JS) *Mobile application development (Android, IOS, Xamarin) *Knowledge of AI principles *Cloud Technologies REQUIRED SKILLS AND COMPETENCIES *Strong written and verbal communication skills in English, Portuguese highly beneficial. *Understand and be able to put in practice software architecture principles *Working with a high level of autonomy and set priorities *Continuous training to assure optimal use of tools *Team Work and cooperation skills. Able to work mainly from the office with occasional home working opportunity. *Troubleshooting skills *Travel as required to support business objectives In return our client can offer an excellent opportunity to progress in a leading financial technologies company, providing solutions used by thousands of leading banks worldwide.

  • Our client, leader in enterprise software solutions (systems, service and security management) is seeking a Project Manager for their French team. As a project manager, you will work closely with your clients and the implementation team to coordinate and manage all aspects of a given software implementation project from beginning to end. You will serve as the single point of contact for the customer and will manage stakeholders at all levels. You will manage the quality, time, cost, scope, risk, and resources of each project to ensure a predictable and successful outcome. The role involves extensive interaction with Sales, System Engineering, Product Development, Support and other members of cross-functional teams.    ESSENTIAL JOB DUTIES:   Coordinate the planning and delivery of products and services as defined within the project statement of work.  Manage project teams working either remotely or onsite during the delivery of complex and/or large implementations. Collaborate with customers to develop project objectives, including scope of work and project schedules. Identify, track, and monitor project-related issues, scope, changes, variances, risks, and contingencies during implementation. Monitor and document the progression of projects-to-schedule and present technical reports to project stakeholders. Manage communication between the various project stakeholders throughout the life of the project, including recurring project status meetings and daily communication as necessary. Act as a point of escalation for all Services Engagement activity across EMEA South Build and maintain relationships with a range of stakeholders in the business   PROFILE REQUIRED: Previous experience as a Project Manager in an international software organisation Bilingual French / English Must demonstrate excellent interpersonal and communications skills  Must have previous experience managing time and schedules, making decisions, prioritizing tasks, analysing and organizing projects   Previous experience with Project Management methodologies e.g. PMP or PRINCE 2 or equivalent, and project management software are a plus   Preferred: Prefer previous knowledge of Service Manager (ISM), CRM or ERP systems Prefer to have the ability to scope and define user requirements Previous experience with designing and/or improving business processes   Salary: 60K€ Please send your CV to m.collins@eurolondon.fr Please note that only shortlisted candidates will be contacted and that valid working papers are essential.  

  • Do you have experience in technical in a global company? Are you fluent in German and English? Are you a real doer and do you love logistics & telecommunications? Do you want to join a well-known and growing company? If yes, then you should read on as this might be an exciting opportunity for you! My telecommunications client in Munich is currently seeking a   Technical Support Specialist (m/f) Responsibilities: Dealing with customers issues and tickets Tier 1 and Tier 2 support as well as supporting internally on issues raised by co-workers Building and maintaining strong and close relations with customers Product installations and End User trials, product demonstrations Requirements: BSc. Computer science or equivalent technical education Proven customer support experience with technical orientation Strong computer user skills Strong written and verbal communication skills in German & English any other European language is an advantage Good presentation skills Occasional travel to HQ may be requested and to client sites   What makes the position exciting? Well-known established company that keeps on growing world-wide Offices in the heart of Munich Great career opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Luisa Gröger – l.groeger@eurolondon.de. Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de  

  • Haben Sie ein abgeschlossenes Studium? Haben Sie schon Erfahrung als Projekt Manager gesammelt? Möchten Sie für einen der bekanntesten Automobilhersteller Deutschlands arbeiten? Bringen Sie verhandlungssichere Deutsch- und Englischkenntnisse mit? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere!   Wir suchen ab sofort für ein internationales Unternehmen im Automobilbereich eine/n Projekt Manager (m/w)   Ihre Aufgaben sind u.a. Steuerung und Planung des Teilprojektes Rolloutstrategie Rolloutmanagement Change Management Projektplanung Anforderungsprofil Abgeschlossenes Studium gerne im Bereich Ingenieurwissenschaft Fundierte Berufserfahrung  im Bereich Projektmanagement und Change Management wünschwert Expertise im Bereich Projektmodelle (gerne auch JIRA und Confluence) Durchsetzungsvermögen sowie analytisches und strategisches Denken Das macht die Stelle besonders interessant Ein Arbeitsplatz in einem dynamischen und hochmotivierten Team Attraktives Gehalt Attraktiver Arbeitgeber   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Giulia Severn, g.severn@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Haben Sie ein abgeschlossenes Studium? Haben Sie schon Erfahrung im Prozessmanagement gesammelt? Möchten Sie für einen der bekanntesten Automobilhersteller Deutschlands arbeiten? Bringen Sie fliessende Deutschkenntnisse mit? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere! Wir suchen ab sofort für ein internationales Unternehmen im Automobilbereich eine/n Prozess Manager (m/w)   Ihre Aufgaben sind u.a. Gestaltung von Prozessen Prozessharmonisierung und –standarisierung Management und Koordination von Projekt- und Budgetentscheidungen Zusammenarbeit mit anderen  Abteilungen hinsichtlich Prozessen (Z.B Logistik,  IT Fachstellen) Anforderungsprofil Abgeschlossenes Studium (gerne im Bereich Wirtschaftsinformatik, Informatik, Betriebswirtschaftslehre oder Ingenieurwesen) Expertise im Bereich Produktions- und Logisticsplanung und IT-Bebauung Erfahrung inder Steuerung von Projekten im Bereich Automotive wünschswert Verhandlungssichere  Deutschkenntnisse Analytische und eigenverantwortliche Arbeitsweise Überzeugungs- und Durchsetzungsvermögen Da macht die Stelle besonders interessant Ein Arbeitsplatz in einem dynamischen und hochmotivierten Team Attraktives Gehalt Attraktiver Arbeitgeber   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Giulia Severn, g.svern@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

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