Lorsque vous engagez Euro London pour trouver des experts en informatique, télécommunications ou ingénierie, vous avez l'assurance d'être mis en relation avec des candidats bilingues ou multilingues possédant de solides compétences professionnelles.
Nos dommaines d'expertise sont les suivants :
German or French Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to email@example.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
1.接受客户来电和电邮咨询，记录客户咨询、投诉内容，按照相应流程给予客户反馈； 2、能及时发现来电客户的需求及意见，并记录整理及汇报。 3、为客户提供完整准确的方案及信息，解决客户问题，提供高质量服务； 4、与同事或主管共享信息，进行知识积累，提供流程改善依据； 5、一站式解决客户需求，为客户提供全套咨询和购卡服务 *Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines. *Primarily a phone based role within a call centre environment. *Using numerous in-house software systems, CRM platform and payment gateways *Handling 50-75 customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, Customer Satisfaction results and quality *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times
Software und SaaS sind keine Fremdworte für Dich? Du willst so richtig im Vertrieb durchstarten? Arbeiten im Home Office bereitet Dir Freude, Du legst aber auch Wert auf ein tolles Onboarding? Dann zögere nicht - Deine nächste große Herausforderung ist zum Greifen nah! Mein Kunde in der IT-Branche sucht eine/n Sales Executive (m/w) - Im Home Office - Deine Aufgaben sind u.a.: Akquise von Neukunden Betreuung und Weiterentwicklung von Key Accounts Betreuung der Kunden vom Erstkontakt bis hin zum erfolgreichen Abschluss Pflege der CRM-Datenbank Anforderungsprofil: Abgeschlossene Ausbildung / Studium oder gleichwertige Berufserfahrung, am liebsten in IT, wünschenswert Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift Selbstständige, proaktive sowie erfolgsorientierte Arbeitsweise im Home Office Interesse an IT und Software Reisebereitschaft Das macht die Stelle besonders interessant: Aufregende Vertriebsposition in einem renommierten Unternehmen, auch für Quereinsteiger ideal Attraktive Vergütungsstruktur, inklusive Firmenwagen Individuelle Einarbeitung Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, firstname.lastname@example.org. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.
Are you passionate about languages and international business? Do you enjoy speaking with clients and developing relationships? We have an excellent opportunity for you! A well-established language specialist based Leamington Spa is looking for an enthusiastic and engaging Account Executive to attract new clients and grow relationships with their existing clients. The successful applicant will be able to ask the right questions at the right time to really understand the clients' needs and have the in-depth listening skills to sort through things, helping people get to what's important and providing invaluable advice to produce the outstanding results they need, every time. Together with your attention to detail and meticulous follow-up skills, you are totally committed to providing the highest quality client care and service. Writing is also one of your top skill, communicating fluently in all correspondence. The job: *Making contact with people who have already expressed an interest in their services to follow up and understand their requirements in more detail. *Prepare tailored presentations and quotations in response to enquiries. *Maintain contact with clients to nurture the relationship, supporting repeat and referral business. *Contribute ideas and help develop our services in line with the clients' requirements. *Research and identify new market opportunities. *Collaborate with the wider team to support each other and grow accounts. *Represent the company at networking events, trade shows and conferences. You: *A self-motivated individual with a real interest in global business and languages. *Experience of working within a company offering outsourced services, such as marketing, account management or creative services. *Experience within the language industry is advantageous but not essential *Proven track record of developing strong relationships with clients to grow accounts *Excellent presentation, communication and interpersonal skills. *Ability to forecast opportunities. The offer: *£22,500 - £ 26,000 p.a. basic salary with a generous commission structure. *Contributory pension. *Training and professional development. *Great career progression. *People-centric, friendly and supportive culture. If your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information: email@example.com / 0207 029 3799. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
My client is an award-winning FinTech and RegTech start-up with a unique SaaS-based offering to Banks and Financial Institutions. It is a unique platform that allows people run documents faster and more efficiently, while solving multiple organisational workflow problems. This is the right time to join a fast growing, thriving Saas business. The role: ●Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails ●Conduct research to identify prospects and generate interest ●Effectively carrying out demos over the phone and WebEx ●Securing meetings for senior sales members ●Managing and tracking leads in our CRM (Pipedrive) ●Work closely with the other members of the Sales Team to qualify opportunities ●Help drive lead generation campaigns ●Work with the Marketing Team on our iterative marketing programs and provide feedback and ideas for marketing and sales campaigns. The ideal candidate profile: ●Proven INSIDE SALES EXPERIENCE in lead generation (at least 2 years) ●Strong phone presence, comfortable in outbound cold calling and making a high volume of calls per day ●Understanding of the Governance, Risk & Compliance space is highly preferred ●HUNTER mentality, pro-active and self-motivated, going the extra mile ●Strong desire to excel in a dynamic and challenging working environment ●Genuine interest in a high tech sales career ●Ability to multi-task, prioritise and manage time effectively ●Excellent verbal and written communication skills in ENGLISH ●Experience in selling compliance solutions, document management solutions and/or Enterprise SaaS systems preferred, but not required ●Experience selling to C-level executives a plus ●Enjoy responsibility and task ownership ●BA/BS Degree or equivalent ●Fluent in FRENCH and SPANISH Desired values: ●Innovation that makes a difference ●Passion for results, going the extra mile ●Teamwork, one company, one team ●Integrity to always know and do what is right ●Respect, treat others as you expect to be treated Package and Benefits Full time contract 30-45k basic salary (commensurate with experience), OTE 60k uncapped Annual Leave 26 days (plus 3 days office closed at Christmas) Pension Scheme Health & Dental Insurance Growth and development opportunities Luxury offices in a great location This is a fantastic opportunity to secure a new position within a dynamic and fun start-up environment. As the first SDR hire, you will be instrumental in lead generation and will be a key component of the Sales Team. The role will quickly lead to a lot of responsibility and accountability within the Company, with opportunities that comes with a fast-growing technology business. If this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
SALES/BUSINESS DEVELOPMENT EXECUTIVE Do you want to grow, develop and progress? You want to play a key part in an exciting growth story? Be part of a close, collaborative and ambitious team? This is a unique opportunity for an ambitious business development professional at what is an exciting time for this rapidly growing, niche industrial supplies business. With c.30 employees, it is a small business built on a reputation for quality, innovative products and an impressive, long-standing network of multi-national distributors in the UK and across Europe. The core end markets include warehousing, MRO and logistics, with further potential for growth in packaging, office supplies, FM, public sector and education sectors. On the back of recent new investment, our client's plan is to double the size of the business within 3yrs through a focus on enhanced account management of existing distributors as well as new business development across these sectors. The growth programme includes significant investment in people, product development and marketing, including a new, best-in-class online offering. Location: Wokingham, Berkshire. UK KEY RESPONSIBILITIES Working as part of close, collaborative, supportive and ambitious team, you will be responsible for optimizing our relationships with existing distributor and trader accounts, identifying and winning new customers and ultimately driving the top line in the UK. You will support the UK Key Accounts Manager with key accounts and take ownership of a portfolio of 'trader' distributor accounts. Your responsibilities will include the following: *Provide support to Key Accounts Manager with key accounts *Take on ownership of, and grow revenue with, trader distributor accounts *Identify new business opportunities and convert leads to accounts *Attend trade shows and supplier days *Provide product training to customer sales teams *Conduct end customer site visits with distributers *Prepare sales meeting presentations (ppt) and other collateral *Liaise with the Marketing team and Sales Operations Manager to optimise our sales support proposition to traders *Shape and promote a soon-to-be developed online trader portal and mobile app *Produce sales analytics reports using CRM and xls Core Competencies *New business development *Account management, relationship building and up-selling *Ideally experience selling to distributors *Worked in the office warehouse supplies sector *Sales analytics and reporting *Proficient in Powerpoint and Excel *Emotional Intelligence *Any additional European language advantageous *Top communication skills Salary: up to 30k OTE & excellent Package Please do contact Elisabeth Ramsbacher (firstname.lastname@example.org, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a 2-3 stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
We are currently looking for a German (and French) speaking Executive Assistant for our client who is a well established, global and independent private capital advisor located in Green Park. This is a great opportunity to work for an amazing company, well known worldwide in a great team of professionals, a company that truly takes a good care of its' employees. About the role Supporting two partners in being as effective as possible in their daily duties. Client relationship building and management, using an internal CRM system to update/maintain background information on clients and contacts. Working closely with other EAs. Process, manage and file documentation and correspondence. Preparation of meetings, including the background research, preparing the agenda, producing a high quality documents and reports. Diary and inbox management. Organising and booking everything necessary for traveling. Ideal candidate Fully fluent in English and German language, ideally in French as well. Experience of supporting multiple senior managers and directors in financial services. Team player with a high level of integrity, a positive "can-do" attitude and an eagerness to learn. Strong attention to detail and willingness 'to go the extra mile'. Excellent communication and interpersonal skills. Confident and able to multitask and prioritise. CRM experience. Strong relationship building with clients at all levels. You must be able to legally work in the UK! If you are looking for an exciting opportunity where you can use your German (and French) speaking skills, please send an updated CV in Word format to Tea Mastelic at email@example.com. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
The Company: My client allows small companies to be able to apply for loans through a quicker application process allowing more flexibility with financial assistance. They use the latest technology to offer access to credit with a five minute application process and a decision in a matter of hours. Their aim is to finance a million small businesses in the next 10 years so they need bright pro active people to help reach this target. Responsibilities: - Quick and accurate processing of customer documents for loan applications using a CRM and analytical system. - Pre-screening potential customers as well as verifying applicant's credit history and financial information. - Assist in developing new processes for document review - Uphold their compliance standards If you are successful you will also be working closely with their Customer Journey Executive & Credit Analyst Team, where you will be responsible for providing high quality and completeness of business documents. Requirements: - Good understanding of financial documents used in Germany - Be a strategic thinker who can find solutions - Be able to communicate with other teams in other offices - Pay extreme attention to detail and spot missing data immediately - Be able to manage admin and data analysis Benefits: There are many perks to this company which provides a smart, fun and international environment with flexible working hours in a lovely office in central London. You can get your birthday off as well as go away on company retreats in fantastic locations and many more. This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skillset please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
French Speaking Operations Administrator A well-established legal firm are looking to hire a Legal Secretary who has full working proficiency in French. As a leader in their field, they are committed to excellent client service and offer a broad range of legal services to organisations worldwide. Responsibilities: - Perform general Receptionist duties, general administrative tasks - Direct telephone calls to appropriate attorneys and staff by using Cisco Phone System or Cisco Web Attendant and be able to operate the switchboard - Provide office support by completing requests such as mail, duplication, general facilities and other services - Manage schedule plans; prepare meeting rooms and specialist events using Events Management Systems - Organise, maintain and monitor stock for office furniture, supplies and equipment - Check supplies and purchase orders following correct procedures when processing invoices - Meet and register visitors logging them in to the system and temporary office key cards Required skills: - Professional interpersonal skills and ability to communicate effectively with people at all levels of the firm - Organization and ability to prioritize workload in order to meet deadlines - Handle confidential and sensitive information with discretion - Fluent in French and English Please only apply if you are interested in working in Brussels, in house. This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skillset please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Are you looking to develop a successful career in Publishing? We have a truly excellent opportunity for you! Our client is a thrilling Advertising business specialised in custom distribution of Premium Global Mobile & Tablet campaigns. They bring to market the most selective whitelist of Ultra-Premium Global and Local publishers ( 3000 partners in 20 markets) and offer full transparency (reporting site by site) and local market coordination. Job Description: The Publishing Solutions Junior Executive role consists of helping to consolidate and build the Global Publishing offering. You will be part of the Solutions team that onboards new publishers, and there for building rapport and having a strong understanding of the benefits of working with the company. You will assist the Publishing Solutions Director with their Business Development Strategy; with necessary RESEARCH into markets as well as verticals within the Digital Media Ecosystem. Given the Premium niche in which the business operates, the right candidate will need to have a CONSULTING ROLE for the sales team as they will need to transfer information of the onboarded publishers. Background and skills required: - Degree in Marketing, Media or related fields - Italian or Spanish language are a bonus - Great ATTENTION TO DETAIL and ability to work with a large amount of data/information - Ability to work under pressure with tight project deadlines - Strong time management skills - Excellent COMMUNICATION SKILLS (email & phone) - Ability to present ideas in a clear, cohesive way - Technical ability (Microsoft and Mac Office) - You must be comfortable working numbers (EXCEL is a must) - Confident at JUGGLING multiple projects at the same time, not easily overwhelmed Personal Specification - Highly motivated to help build the business - Personable character, ability to build rapport with Publishers - Dedication and commitment to achieving results - Persistence and PROACTIVE approach to work - Confident communicator with a great power of convincing The role will kick off on a 3-month Internship basis paying £1,300/month and then the successful applicant will get a permanent contract up to £24,000 per annum. Also, check the additional benefits! - 25 working days' holiday (in addition to bank holidays) - MacBook Air - Samsung S7 or Iphone 7 If this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com