Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

German Speaking Support Executive

My client is a world wide known Membership Organisation looking for a German speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager.

Based in London you will be working Monday to Friday 9:00 am to 5:30 pm.
The package offered includes £ 29-37k per annum plus private health care and pension schemes. Full training will be provided.

RESPONSIBILITIES

*Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved.

*Identifying sales opportunities and passing leads over to the sales department

*Producing customised reports upon request - membership, events, sales etc.

*Contribute to the update of department policies and procedures

*Take care of all German enquiries.
Assist with events. Manage registration and onsite requirements for European Events

*Host French Languages Online events (courses)

*Assist with ad-hoc projects

Skills

*Fluent to native German/English speaker

*Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity.

*Extensive knowledge on B2B Customer Service and Sales processes.

*Strong written and spoken communication skills in both English and German

*A team player as well as ability to work without supervision and natural capacity of building relationships with customers.

*Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com

*Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise

*Excellent numeracy and Excel skills


*A third language such as: French, Russian, Spanish, or other modern European languages a plus but not essential.

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com


Consultant

image

Jason Fontanarosa

Plus

This job has now been filled but you may be interested in:

 
  • This Russian speaking Senior Associate Director role sits within the Bank's European Structured Finance Department (ESFD) in London, with a specific focus on CIS. Purpose of the role: * Assist in the origination and execution of new business opportunities with existing and new clients * Prepare credit applications and other required credit assessment papers * Assist and support the day to day department work with clients Accountabilities and Responsibilities: * Assist with the origination of suitable transactions within the sector/geographic area of the department coverage * Ensure that such transactions are structured to mitigate risks * Obtain all necessary internal consensus and credit approvals * Execute such transactions internally and externally in line with the Bank's policies and guidance, including but not limited to preparing relevant applications and documents for internal ESFD approvals and Credit Application processes, reviewing and negotiating finance documentation, on-boarding clients * Provide support to the team members, including Department Head, Relationship Managers and other team members Knowledge & Skills: * Strong understanding of Credit Risk Analysis - Essential * Strong analytical skills - Essential * Financial modelling skills - Essential * Communication & team working skills - Essential * Strong understanding of the Bank's products - Desirable * Knowledge of emerging markets & designated market - Desirable * Strong presentation skills, including putting together the pitch books - Desirable * Good understanding/judgement of EM Sovereign risks and macro economic analysis - Desirable * Adaptability - Desirable * Fluency in English and Russian Key Behaviours/Competencies Required: * Communication & Teamwork * Planning & Organisation * Decisiveness & Problem Resolution * Flexibility * Drive & Adaptability * Innovation & Initiative * Results Driven Qualifications and Training: * Degree or equivalent qualification * Banking experience * FCA registration - to be complied with (if necessary). Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document

  • This firm is breaking down the barriers that stop Europe's small businesses from accessing finance. Traditional banks have slow application processes, inflexible terms and burdensome criteria. In contrast, they use cutting-edge technology to offer flexible access to credit with a rapid application process and a decision in hours. Their customers include everything from cafés to salons to solicitors. Along the way they have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team. However, they 're still near the start of their journey! REQUIREMENTS The role: They really love their customers, they want them to have the best possible experience. They understand that financial matters can be confusing and frustrating for small businesses, so the Account Managers work hard to understand customers' financial needs and determine how they can most effectively support them in achieving their business goals. The Account Managers are passionate about building and nurturing successful long term relationships with customers based on service and trust. They use relevant data to provide customers with the best possible customer service and create a truly enjoyable customer experience. Your responsibilities will be to: 1.Be the customer champion 2.Nurture a portfolio of existing customer relationships to achieve long-term customer retention 3.Support customers through the renewal process expediently 4.Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals 5.Proactively guide customers through the process and ensure the business exceeds their expectations; effectively addressing customer concerns and issues 6.Liaise with various teams to achieve the best outcome for the customer In addition, part of your responsibilities will include driving change across the business through rethinking processes and by giving and receiving structured feedback to ensure the business always provides customers with the best possible experience. You will need: *A passion for delighting customers - first and foremost - prior experience and proven customer relationship management experience a strong plus. *Educated to degree level, or equivalent experience, in a business related field *Strong communication & listening skills with excellent telephone manners and a passion for serving customers *To be proactive, motivated, and metrics-driven: they work in a fast-paced environment *Good time-management and multitasking skills *The ability to "think outside the box" to make suggestions that will help improve products, systems and processes *A proven ability to explain complex products and services to consumers *Good understanding of business finance and accounting. More importantly you should have an understanding of what makes SMEs tick *Attention to detail and the ability to spot missing data from a mile away *Fluency in German to a native level BENEFITS *A smart, fun and internationally diverse team - together, they represent over 35 different nationalities *Company retreats in great locations - they have at least two per year in places like the French Alps and Spain *A fantastic office space in central London *Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs - such as climbing, chess, cycling, football, running, boxing, etc *Regular novelty perks such as free massages, which can be proposed by anyone in the team *Plenty of drinks and snacks *Cycle-to-work scheme for great value bikes *Company-wide talks with internal and external speakers *Enhanced maternity/paternity leave and shared parental leave *Stock options for all employees after 6 months with the business *25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday *The opportunity to give your time to support a charity of your choice, via a paid volunteering day *Additional leave so that you can take more time to go travelling or to study outside of your holiday allowance To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are currently looking for a French speaking Finance & Administrative Manager for our client. The office is a 15-minutes walk from Tower Hill. This is a great opportunity to work for an amazing company to use all your language skills and ambitious nature to the maximum! About the role - Managing all Accounting tasks including: Management Accounts, Financial Accounts, VAT returns, Budgeting, Liaison with external auditors, Cash Flow statements, Preparation of Annual Statutory Accounts, Payroll and Balance Sheet reconciliations. - Human Resource tasks including: Coordinating recruitment processes, ensuring that policies and procedures are up-to-date, maintaining appropriate HR records and liaising with external advisors. - Administrative tasks including: Managing purchasing of supplies and the organisation of corporate events, managing all aspects relating to office accommodation and associated services, management the office environment ensuring compliance with Health and Safety requirements. Ideal candidate Fluent French and English language skills A formal Accounting qualification Strong working experience in an international multicultural environment within a Finance/Accounting/HR/Admin role Proven leadership, administrative, organisation and management skills with a self-motivated and proactive nature You must be able to legally work in the UK! If you are looking for an exciting opportunity where you can use your French speaking skills, please send an updated CV in Word format to Tea Mastelic at t.mastelic@eurolondon.com. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to utilize your excellent customer service skills? Do you want to become a part of a growing team and make a true impact on the business? We are currently working with a distributor of high-end fashion products that can provide all of the above. In this role you'll be providing customer support and helping clients with phone and email queries regarding products and services. You will be also responsible for any cancellations or order amendments and making sure that all customer interactions are recorded accurately. Ideal candidate will: -Be fluent in English AND have fluent to native level of NORWEGIAN or SWEDISH or FINNISH or DANISH -Have previous customer service experience in similar environment -Have outstanding communication skills -Be able to work under pressure If you are interested please apply now. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Team Leader- German Account manager A leading Fintech lending business has reached out to us to help get you ever so sought after German speakers! Their focus is in the Business Finance industry, they are keen to help SME's gain access to capital to help grown into a healthy sustainable business. They have disrupted the Loan market and have made it easier to gain access to those all so important £££! To this company the little guys really matter, because in a corporate world we always need a saviour. If you speak German and have 4 years experience in a similar customer focused environment then this is the position for you. You also be a natural leader of people and have previous experience having managed teams in your previous role. This business prides itself on role models and champions, so if you are both then get applying! If you are customer focused and have a passion for building relationships with your customers then what are you waiting for! Some of the duties will include: - Be a Customer focused champion! driving business growth through adoption of the product - Nurture and maintain a portfolio of existing customer relationships to achieve long-term customer retention - Support your fantastic customers through the renewal process efficiently and within a timely manner - Relationship building and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with the company - Proactively guide customers through the on-boarding process and ensure you exceed their expectations, effectively addressing customer concerns and issues - Liaise with various teams within the company to achieve the best outcome for your customers Requirements: - Fluent level German Speaker!! - Previous experience in managing a team of account managers. - A Role model and a true leader of people - Finance and/or account degree, with a particular understanding of the SME market - Up to 4 years experience in a professional environment using your German language skills - Customer focused with a view to go above an beyond - Very good time management skills - Attention to detail, you need to spot things from a mile off! If you would like to apply for this position then please apply with your updated CV in a WORD format. Apply through here or send me and Email Directly! L.young@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.