Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

Client Service Associate - German speaking

This firm is a leading operator of fixed income and derivatives markets, with a network in excess of 2,000 institutional clients and more than 50 dealers. Customers rely on the platform to drive the evolution of fixed income and derivatives through flexible trading architecture and more efficient, transparent markets. Since the company started, it has partnered with its clients to provide an unmatched level of innovation, product development and service by applying technology to enhance and improve the trade lifecycle.

The client service team reports to the client service manager, and works closely with the sales team to deliver the suite of products to clients on the buy side. As a Client Service Representative (German speaking), you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of the products and services in order to meet with clients' demands.

Main Responsibilities include:
*Liaise with Operations team to ensure clients are on-boarded in a timely manner
*Support buy side clients with general platform/product queries
*Support internal teams in getting clients connected; delivering initial user training
*Work directly with the Regional and Specialist Sales Teams to on-board new clients, including training and the timely completion of relevant legal processes and documentation
*Responsible for having at least 80% of assigned clients logging in to the latest version of the software
*Ensuring 80% of assigned external users have a last login date of not more than 6 months
*Monitor the system is prepared for daily trading and monitoring for potential problems throughout the day
*Ownership of some buy side procedures and documentation
*Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and
*Supporting team efforts to deliver great service, particularly around product launches.

Essential Skills / Experience:
*Fluency in German to a native level, both written and oral, is required
*Educated to degree level or equivalent (exposure to studying Finance or Business is desirable)
*Customer Service or Administrative experience within Financial Services is advantageous
*Able to prioritise tasks and maintain a professional approach under pressure
*Proven ability to work as part of a team
*Results oriented and motivated to deliver excellent client service

The core working hours are 8am-5.30pm however there are two additional shifts to consider:
One to cover trading from 6.45am which operates from 6.45am- 4.00pm one day a week.
Second shift covers trading from 8:30am to 6:00pm one day a week.
Please note the recurrence of these shifts may vary each week depending on coverage. Additional shifts might be required to cover team holidays.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

Please note that in order to process your CV we must receive it in a Word document.

Consultant

image

Maurice Christie

Principal Consultant

Team: Banking & Financial Markets

I specialise in: Recruiting client facing functions within financial services

Languages: English, French, Spanish and Northern Irish-isms

I’ve been at Euro London since: 2007

About me: Originally from Northern Ireland, I have lived in London for 13 years and worked for Euro London for 10 of those. I studied French and Spanish at University, so being able to work with International talent and promote that in the London market was a natural choice for me. When I’m not in the office, I’m exploring what London has to offer. This usually means at the markets or trying out new pubs and restaurants. I’m a foodie so I enjoy eating out a lot. To try and balance this indulgence, I go to the gym and swim (although not as much as I should) and I enjoy playing tennis when Wimbledon fortnight is upon us.

If I was a famous person, I would be: A male version of Maya Angelou – her poems and wise words have always resonated with me

Fun fact: I used to compete at school national level in swimming in the butterfly stroke

Plus

This job has now been filled but you may be interested in:

 
  • MULTILINGUAL ACCOUNT MANAGER (WITH CREDIT CARD ISSUING EXPERIENCE) , EUROPE Our Client is a rapidly growing business in the Supplier Payment Solutions sector, who has helped its customers to gain a competitive edge with simplified accounts payable processing for nearly 20 years. Our client is now looking for an Account Manager who will assume overall accountability for all commercial activity for an existing portfolio of Customers in the European market and will lead, develop and manage business relationships. Which European country the successful candidate will be assigned to, depends on their language skills, one of the following languages is required (fluently, verbal and written): Spanish, Italian, German or French. Travel will take up about 30% of the new Account Manager's time. Beside the freedom to work from home 1-2 days a week, our client offers a base salary between £45K and £55K (depending on your experience) and OTE's up to £90K. Their top Account Managers earn £110K! The successful candidates will enjoy a thorough on-boarding program for 3 months, the benefits are very competitive and 25 days holiday are offered. Key Responsibilities include managing a portfolio of existing customers, working in a consultative manner to retain and grow customers, enhance relationships and create loyalty. The successful candidate will be maximising portfolio revenue opportunities by building deep client relationships and by being accountable for creating and delivering strategic and tactical account plan initiatives. The new multilingual Account Manager's qualifications will include an academic qualification at graduate level (Bachelors' degree) in Business, Marketing, Economics or another relevant field. (Credit-) Card issuing experience is a MUST! (Issuing experience may have been acquired for example at E-Net, American Express, HSBC, LIoyds, Air Plus, Barclays and others). 5-7 years Account Management experience in financial services is desirable. The successful candidate will be resilient, cool under pressure and a logical thinker, they will be able to offer our client proven experience of maintaining a customer base and driving high growth rates. Please do contact Haris B. Bates (h.bates@eurolondon.com, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a 2-3 stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • MULTILINGUAL ACCOUNT MANAGER (WITH CREDIT CARD ISSUING EXPERIENCE) , EUROPE Our Client is a rapidly growing business in the Supplier Payment Solutions sector, who has helped its customers to gain a competitive edge with simplified accounts payable processing for nearly 20 years. Our client is now looking for an Account Manager who will assume overall accountability for all commercial activity for an existing portfolio of Customers in the European market and will lead, develop and manage business relationships. Which European country the successful candidate will be assigned to, depends on their language skills, one of the following languages is required (fluently, verbal and written): Spanish, Italian, German or French. Travel will take up about 30% of the new Account Manager's time. Beside the freedom to work from home 1-2 days a week, our client offers a base salary between £45K and £55K (depending on your experience) and OTE's up to £90K. Their top Account Managers earn £110K! The successful candidates will enjoy a thorough on-boarding program for 3 months, the benefits are very competitive and 25 days holiday are offered. Key Responsibilities include managing a portfolio of existing customers, working in a consultative manner to retain and grow customers, enhance relationships and create loyalty. The successful candidate will be maximising portfolio revenue opportunities by building deep client relationships and by being accountable for creating and delivering strategic and tactical account plan initiatives. The new multilingual Account Manager's qualifications will include an academic qualification at graduate level (Bachelors' degree) in Business, Marketing, Economics or another relevant field. (Credit-) Card issuing experience is a MUST! (Issuing experience may have been acquired for example at E-Net, American Express, HSBC, LIoyds, Air Plus, Barclays and others). 5-7 years Account Management experience in financial services is desirable. The successful candidate will be resilient, cool under pressure and a logical thinker, they will be able to offer our client proven experience of maintaining a customer base and driving high growth rates. Please do contact Haris B. Bates (b.bates@eurolondon.com, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a 2-3 stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • BUSINESS DEVELOPMENT MANAGER GERMANY The new, London based BD Manager for the German market will work in an entertaining and creative environment with a team comprised of strong individuals, a growing culture, and unique conditions in the heart of London. The role pays up to £60000pa and OTE are £120000pa, plus an incredible package that includes: free breakfast, lunch and snacks EVERY DAY; Subsidised Medical, Dental & Travel insurance; Subsidised Gym membership; Group Personal Pension; Life Assurance; Income Protection; Employee Assistance Programme; Interest free season ticket loan; Childcare vouchers and many other perks! Our client provides the necessary insights for marketers to build stronger relationships with their customers. Solutions connect buyers and sellers throughout their path to purchase and enable smarter marketing at every step. Driven by success, our client is now expanding into Germany to bring market leading competitor analytics to brands, agencies & publishers. The portfolio is comprised of leading German Enterprise brands. The new BD Manager will shape solutions to meet the needs of the expanding ecommerce marketplace across Germany. If you are the successful candidate, you will be responsible for identifying, engaging and selling to key prospects across a variety of sectors within the German Market with focus on retail and agency. You will be used to selling on an enterprise level and have years of experience in SaaS Sales, speak German and English fluently (German on a mother tongue level) and you will have strong presentation skills. The new BD Manager will bring strong networking skills to the job and be a skilled negotiator and consistently deliver on target new business revenue . Please do contact Haris B. Bates (h.bates@eurolondon.com, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a 2-3 stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Publishing Executive with Fluent French (paid internship offer) Urgently seeking a recent graduate with fluent French for a Publishing Executive role in a fast growing Mobile start-up specializing in custom distribution of Premium Global Mobile & Tablet campaigns. This role starts with a three month paid internship with a view to move into a permanent role after month three. Your role will be to consolidate and build the Global Publishing of the company by reaching healthy margins based on targets and maintaining a great publisher relationship with key partners. The ideal candidate will have an academic background in publishing, media, or advertising. The company offers continuous development and training with the aim to move onto senior positions in the future. The benefits include 25 days of paid holidays, a company MacBook, and the opportunity to work in a WeWork co-working office with all its perks. ESSENTIAL DUTIES AND RESPONSIBILITIES *Consolidate and build the Global Publishing offering of the company *Building rapport and maintaining a great relationship with a network of publishers in the UK and French market *Manage key publishers' accounts *Act as a consultant for the sales team *Learn the ropes of Media buying KEY SKILLS *Fluency in French to a native level *University degree in publishing, media, or advertising *Desire to build the company's success *Analytical and communication skills *Dedication and commitment *Creative thinking This is a great opportunity for a recent graduate looking to kick-start their career in the publishing industry and grow within a company on a long-term basis. If you feel that you are suitable for the role and are available for an interview please send your CV to m.busz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.