Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

German Speaking Customer Support

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.

Job functions:
Speaking to both customers and clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
About the role:
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback


About You:
- Fluent to a native level in: German
- Fluent level of English
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Consultant

image

Alex Poyot

Team: Temporaries & Contact Centre Divisions

I specialise in: Temporary Recruitment

Languages: Spanish & French

I’ve been at Euro London since: 2015

About me: I'm a keen footballer and I enjoy learning languages. One thing I love about my job is surprising people - especially when I switch from English to Spanish. My colleagues' reactions are priceless.

If I were a famous person, I would be: Tony Stark (Iron Man)

Fun Fact: I have taken part in the Running of the Bulls at the Festival of San Fermin in Pamplona.

Plus

This job has now been filled but you may be interested in:

 
  • Are you a determined, enthusiastic, friendly Dutch speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Dutch to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers in Dutch and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Dutch and English, both written and spoken At least 1 year experience in a Customer Service/Call Center environment Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly French speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent French to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers in French and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in French and English, both written and spoken At least 1 year experience in a Customer Service/Call Center environment Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with excellent English language skills to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in English, both written and spoken Min 1-2 year experience in an office based environment Customer Service Possess a professional, helpful and friendly telephone manner Experience dealing with high end clients is an advantage Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Min 1-2 year experience in an office based environment Customer Service Possess a professional, helpful and friendly telephone manner Experience dealing with high end clients is an advantage Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly Dutch speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Dutch to be a part of their growing team in London! Within your role, you will be providing excellent service support for a wide range of customers in Dutch and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Dutch and English, both written and spoken At least 1 year experience in a Customer Service/Call Center environment Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements