I am partnering with a procurement and supply chain consultancy, who works together with an internationally known food & drinks outlet. We are currently recruiting a Customer Success Manager (m/f/d) to join the growing team in Germany. This is an unlimited and permanent role to be based in the Düsseldorf area, working hybrid (3 days office/ 2 days home-office) and you will be working towards the DACH region. 

Customer Success Manager (m/f/d) - DACH
- Düsseldorf area – permanent contract – hybrid -

Your responsibilities

As the new Customer Support Manager, you will be the point of contact to your clients/ partner network in the DACH region and act as the interface between the partner network and the rest of the organisation: i.e. distribution, supply chain, procurement and marketing.

Other responsibilities will include:

• Be the main point of contact for your clients/partners, make sure their needs are met
• With new clients, be in charge of the on-boarding and potential training
• Build long term relationships with the partners
• Visit partners in your region
• Help and support the communications team by ensuring your clients/ partners are kept up to date with changes and new information
• Work closely with the partners to gather feedback and insight in order to improve processes.
• Problem solve and escalate when needed
   

Your qualities

To succeed in this role, you will bring the following qualities with you:

• Experience in an account management, client success and customer support type of role.
• Any experience in supply chain or distribution management is of advantage
• Any experience in food & drink and restaurants is of advantage
• Excellent communication skills (oral and written, including presenting), in German & English
• Excellent planning, organisation, and time management skills
• Great presentation skills
• Analysis – collate, evaluate, and manipulate data
• Strong customer focus and service skills
• Ability to manage varied range of queries relating to different topics

Your benefits

You will be working in an international environment where you will be using your language skills interchangeably. This is a great opportunity for an account management and customer support professional to join this very dedicated team.

Interested? Please send your CV with the reference number 352058 to Karin Furberg k.furberg@eurolondon.de or give me a call at 069-219 32218. I look forward to hearing from you!