Customer Service Specialist - Southern European markets

An exciting new career opportunity has arisen in the Dewsbury area for a Customer Service Specialist to deal with the Southern European markets. You will have a background in Sales Support or Customer Services and have the ability to speak at least 2 of the following languages fluently: Spanish/Italian/French.

The Customer Service Specialist manages the day to day customer relations as well as works with the Market Managers on client development. Customer management includes: processing orders, developing and following up on sales quotations, resolving customer issues, entering forecasts, and monitoring all aspects of customer accounts.

Main functions of the role:
Pricing for sales quotations and samples, authorizes the return of goods, determines freight payment terms, and mode of delivery
Responsible for following up on new leads and inquiries as advised by the Market Manager.
Responsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry through shipment.
This includes working with the engineering, production, planning, and shipping departments.
Responsible for reviewing, entering, and confirming sales orders. Review and enter sales order change requests.
Handle inbound and outbound customer calls and emails.
Investigate and troubleshoot customer issues and enters customer complaints in the complaint log.
Routinely communicate order status to customers and market managers.
Work with the Customer Service Team Lead or the Market Manager to determine trade agreement pricing .
Run standard reports in Microsoft to analyze and review daily business and discuss variances with the market manager.
Evaluate customer return requests and enter Return Material Authorizations when appropriate.
Create and implement a proactive customer contact plan. This includes: phone contact, email contact, and face to face meetings (travel to customer / potential customer location) when appropriate.

The successful candidate will meet the following criteria:

*Bachelor's degree (B.A.) f
*Proficient in Microsoft Office (Word, Excel, Powerpoint).
*Experience with Microsoft AX a plus.
*Ability to handle multiple tasks at once is mandatory.
*Ability to write reports and business correspondence.
*Capable to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
*Ability to build and maintain lasting relationships with customers.
*Available to travel, if necessary
Fluency in Italian, Spanish, French

For a more detailed job spec please send your CV to the email provided. You will be required to speak 2 of the following languages fluently to support the Southern European markets: Spanish, Italian, French.

Please note that we can only consider applicants who already hold a full UK work permit.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com