French speaking Customer Service Representative

French Speaking Customer Service Representative
My client is a world's leading e-commerce company specialised in women's jewelleries and accessories. They are in an exciting moment of growth and develop and they are looking for a French speaker with previous customer service experience to join their team providing service to consumers and representatives/stylists.
As a brand ambassador you will be responsible to represent the brand in the best way possible. Providing to the best service to the consumer via emails and phone as well as liaise with stylists and follow up on enquiries, orders, complains, payments, billing and delivering.
*Provide customer service via emails and phone
*Liaise with other departments to chase cases
*Follow up order from the beginning to the end
*You might be required to occasionally travel local/internationally to different events
*Represent the business as a brand ambassador
*Excellent communication skills in both written and spoken English and French
*Time management
*Previous customer service experience in a call centre enviroment
*Be a team player
*Passion for the fashion industry
The working hours are Monday 9 am to 7 pm; Tuesday to Thursday 9 am to 6 pm and Fridays 9 am to 4 pm. (working weekends occasionally)
The package offers a annual salary of £23,000 pa plus the following benefits:
*10 % bonus ( 50 % company's performance; 50% personal performance)
*£400 in credit to spend on company's products
*Salary increases after probation
*50% of discount on company's products
*Expense allowance £400 Product credit pp
*Pension scheme After 3months
*Medical After 3months
*Dental After 3months
*Life assurance After 3months
*20 days of holidays plus bank holidays

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at



Jason Fontanarosa