Team: Temporaries & Contact Centre Divisions
I specialise in: Recruiting for London based Temps and managing teams recruiting for London and Regional Temps and Permanent Customer Services and the Translation Division
Languages: English, Spanish & French
I’ve been at Euro London since: 2009
About: I have been at Euro London since I graduated from a Combined Modern Languages degree in 2009 and have worked my way up from a Temporaries Recruitment Consultant to Senior Manager of our Temporaries Divisions & Permanent Call Centre and Customer Services Divisions. I love to travel and my favourite type of holiday is hiking mountains in Canada. I have a lot to thank Euro London for as I also met my husband here!
If I were a famous person, I would be: Karren Brady – A successful business woman who achieves her goals through determination and hard work. A woman leading the way in a male dominated industry!
Fun fact: I have a 1st class degree in level one British Sign Language and I was a Lance Corporal in the Army Cadets at the age of 16
This job has now been filled but you may be interested in:
My client is a world wide known Membership Organisation looking for a German speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 29-37k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all German enquiries. Assist with events. Manage registration and onsite requirements for European Events *Host French Languages Online events (courses) *Assist with ad-hoc projects Skills *Fluent to native German/English speaker *Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity. *Extensive knowledge on B2B Customer Service and Sales processes. *Strong written and spoken communication skills in both English and German *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: French, Russian, Spanish, or other modern European languages a plus but not essential. If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com
FANTASTIC OPPORTUNITY IMMEDIATELY AVAILABLE FOR CANDIDATES LOOKING TO WORK IN THE TRAVEL INDUSTRY!!! Having recently moved into amazing new offices in the heart of London, our client an internationally renowned travel booking platform, are currently expanding their Customer Services division and we are looking for ambitious and energetic Norwegian speakers looking to join the company at a very busy and exciting time! The main purpose of the role is to be responsible for overseeing all customer service and operational requirements for customers You will be responsible for dealing with inbound calls and emails in your native language as well as providing further information re their travel plans as and when required. Successful candidates will have at least 12 months of previous customer service experience having worked in a contact centre/office based Customer Services team or have worked in a fast paced hospitality/retail environment. Due to the nature of the role, candidates must be able to speak, read and write English and Norwegian. This company are currently growing through some very impressive expansion plans with 2018 being 'the year of the customer'. If you are looking to use your language skills in a multilingual and a team focused, office based environment now is the time to apply for this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website
Multilingual Onboarding Specialist Representative £35,000 pa plus a great package of benefits (12 months fixed term contract)German, French, Spanish, Dutch or Italian I am working with a global online platform providing dining reservation services to businesses and customers. Working Monday through Friday 9 am to 5 pm you will be responsible for the end-to-end implementation of the on boarding process. You will lead the client from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the client through the process. The OBS is part of a global team charged with setting each business partner up for success. You will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team. Responsibilities: *Proactively contact our clients and guide them through the on boarding process Work with our clients partners to configure the Internal system to their needs *Use phone and online tools to train key clients staff with an emphasis on specific ways the client can use our services to optimize their operations *Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations *Work with client's employees and potential 3rd parties to deploy the Business Rest Ref widget *Work with internal stakeholders to help develop and refine the On-Boarding program *Effectively manage a queue of clients to reduce time-to-on boarding *Communicate status of tasks and the backlog to peers and a broader community Requirements: *Experience training non-technical customers on the use of software *Experience preferably in a support, implementation or hospitality role. *Understanding of restaurant operations is a must with direct restaurant experience highly desirable *Excellent communication, listening, influencing and training skills *Ability to make smart decisions based on key facts in potentially ambiguous situations *Demonstrated ability to drive projects through to completion *Self-motivated to get things done with minimal supervision *Good phone and tele-presence required for effective training and implementation *University degree preferred *Excellent organization, documentation and time management skills Benefits: *22 day of holidays plus bank holidays *Medical care benefits *Dental care allowance *Private pension scheme If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com