German Speaking Customer Support Representative
I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team.
Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis.
All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities!
As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes.
*Answer customer and employee calls and emails. You will not have any scripts so confidence is key!
*Helping customers to install the relevant software as well as solving any trouble they might have on the spot.
*Escalate cases when needed and collaborating with other areas of the business
*Train restaurant staff on the use of the system and report customer feedback
*Fluent to native level German and English
*Great interpersonal and communication skills
*Experience in the Hospitality/Restaurant industry is a plus
*Experience in Customer Service roles in a office/call centre enviroment
*knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware
*Knowledge of networking protocols/infrastructure beneficial but not essential
If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.