Team: Temporaries & Contact Centre Divisions
I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad
Languages: English & German
I’ve been at Euro London since: July 2014
About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.
In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer!
If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people!
Fun fact: I once had trials for England American Flag Football
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This global firm helps safeguard the revenues and reputations of more than half of the Fortune 100 brands in the rapidly evolving digital world. Using a SaaS delivery model, advanced data technology, and domain expertise, they address Domain, Brand, Piracy, and Fraud risks that brands face due to the web's anonymity, global reach, and shifting consumption patterns for digital content, physical goods, and services. Customers are attracted to its unique combination of industry-leading expertise, advanced technology, and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Opportunity Summary: They are hiring 3 Client Service Managers (CSMs) to each cover a specific market across Europe (ie France, Germany, and Italy). CSMs are responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs. CSMs perform independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential. Role Responsibilities: Manage all aspects of client management to include: account set-up, domain registrations (both gTLD's and ccTLD's), estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction Function as the main point of contact to assigned clients - oral and written correspondence Act as the internal advocate for the client Monitor registration and renewal data for clients Co-ordinate and manage regular service reviews Effectively advise clients on products and services Specific Role Requirements: Fluency to a native level in one of either French OR German OR Italian Solid dedicated experience within a pure client services role Understanding of Domain services is advantageous but not essential Strong oral and written communication skills Excellent organisation and decision-making skills Team player - ability to work with others in different time zones Experience working in a fast-paced environment Ability to multi-task projects simultaneously Can-do mentality with the motivation to excel Proficiency with MS Office Suite (Word, Excel, PowerPoint) Good understanding of contract management, accounting, and business management practices Ability to effectively manage requests from management, technical and administrative staff, and clients Must credit attention to detail and accuracy as a strength Ability to handle stressful situations with poise and professionalism Winning Requirements: Degree educated or equivalent a plus Fluency to a native level in one of either French OR German OR Italian To apply for this position please send a copy of your CV in English and as a word document to: firstname.lastname@example.org Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com
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FANTASTIC OPPORTUNITY IMMEDIATELY AVAILABLE FOR CANDIDATES LOOKING TO WORK IN THE TRAVEL INDUSTRY!!! Having recently moved into amazing new offices in the heart of London, our client an internationally renowned travel booking platform, are currently expanding their Customer Services division and we are looking for ambitious and energetic Norwegian speakers looking to join the company at a very busy and exciting time! The main purpose of the role is to be responsible for overseeing all customer service and operational requirements for customers You will be responsible for dealing with inbound calls and emails in your native language as well as providing further information re their travel plans as and when required. Successful candidates will have at least 12 months of previous customer service experience having worked in a contact centre/office based Customer Services team or have worked in a fast paced hospitality/retail environment. Due to the nature of the role, candidates must be able to speak, read and write English and Norwegian. This company are currently growing through some very impressive expansion plans with 2018 being 'the year of the customer'. If you are looking to use your language skills in a multilingual and a team focused, office based environment now is the time to apply for this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website
Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a Norwegian speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level Norwegian and English (spoken and written) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.