Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

Multilingual Client Implementation Specialist

Client Implementation Specialist (German, French or Spanish) from £30k to £50k pa

My client is the largest international membership organisation dedicated to training professionals in the Anti-Money Laundering/Financial Crime sector. They deliver training, certification and networking opportunities for anti-financial crime (AFC) professionals in a range of languages.

Working Monday through Friday you will be based in their wonderful office located in Canary Wharf. The package offered consists of a very generous salary (between £30k and £50k per annum) and a great package of benefits. This is a great opportunity for a multilingual applicant with strong customer support related and junior project management experience that is ready to take their career to the next level.

Reporting to the Operations Manager, Europe the Client Implementation Specialist will:
*Manage the day-to-day running of client projects
*Manage multiple projects and deadlines
*Ensure all required activities and tasks are fully defined using an appropriate project management framework
*Ensure clear, accurate and proactive communication throughout the project to all clients/stakeholders both internal and external
*Chair and report on project team meetings
*Identify and manage risk including the development of appropriate contingency plans
*Ensure all materials and systems are prepared and ready in advance of online events
*Schedule, train and manage presenters for live events including test sessions and rehearsals
*Host live events - this includes speaking on-air during live events
*System configuration and support - upload and manage content and systems
*Build relationships with subject matter experts (SMEs)
*Develop, document and provide training on best practices and standard operating procedures for leveraging the learning management system and other learning technologies
*Analytical reporting to identify trends and enhance decision-making
*Onsite Event Support - occasionally may be required to travel to assist onsite at events

SKILLS
*2-3 years' experience working with/managing a Learning Management System (LMS) and Customer Relationship Management System (essential)
*2-3 years project management experience (essential)
*Experience of managing timelines and successfully delivering products and project outcomes (essential)
*Excellent organisation and management skills (essential)
*Excellent problem solving skills (essential)
*Experience of delivering excellent client service (essential)
*Fluent in English with excellent written and spoken communication skills (essential)
*Fluent to native level in German, French or Spanish.
*Proficient in Microsoft Office Applications include strong excel and power point skills (essential)
*Experience hosting meetings (desirable)
*Experience of working within financial services (desirable)
*Additional modern European language (desirable)
*Anti-Financial Crime knowledge experience (a plus)
*Bachelor's degree (preferred)
*Formal project management qualification (preferred)

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Consultant

image

Jason Fontanarosa

Plus

This job has now been filled but you may be interested in:

 
  • Multilingual Account Director (Translation & Localization Industry experience is ESSENTIAL) Our client is looking for a multilingual Account Director to be the leader and revenue owner of a portfolio of strategic key accounts. Apart from a very competitive salary (£55K - £65K p.a. base salary, OTE's £85K - £95K, depending on relevant experience in the Translation and Localization Industry, minimum 5-7 years) the successful candidate will be part of a vibrant, multinational and exciting team in our client's creatively refurbished and buzzing offices in the beating heart of London. Our client helps world-leading brands to increase international market share, quick adoption of products and effectively engage their customers in local markets worldwide. Through their cloud technology platforms, they provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability. Our client is looking for someone with at least 8 years of direct sales experience, including three to five years of Account Management in the Translation/Localization industry. Experience with RFI / RFP processes is desirable. The successful candidate will have strong negotiation skills in English and at least one other European language. This role will have accountability for customer relationships and driving revenue growth. The core focus for this strategic position is to retain & grow existing global complex relationships by maintaining current business and increasing customer share of wallet. If you feel you have what it takes to be successful in this role, please do send your CV to Haris B. Bates (h.bates@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • *Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines. *Primarily a phone based role within a call centre environment. *Using numerous in-house software systems, CRM platform and payment gateways *Handling 50-75 customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, Customer Satisfaction results and quality *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times

  • 1.接受客户来电和电邮咨询,记录客户咨询、投诉内容,按照相应流程给予客户反馈; 2、能及时发现来电客户的需求及意见,并记录整理及汇报。 3、为客户提供完整准确的方案及信息,解决客户问题,提供高质量服务; 4、与同事或主管共享信息,进行知识积累,提供流程改善依据; 5、一站式解决客户需求,为客户提供全套咨询和购卡服务 *Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines. *Primarily a phone based role within a call centre environment. *Using numerous in-house software systems, CRM platform and payment gateways *Handling 50-75 customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, Customer Satisfaction results and quality *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times

  • I'm now working with a company that is offering money-transfer and banking services and helping thousands of people and businesses abroad. Now you have the opportunity to help this well-established and stable financial company with the daily CS operations. The company is looking to recruit a Somali speaking Customer Service Manager to oversee the Customer Service team and support the running of the team during a maternity cover (6 months). Key responsibilities: *Supervision of the Customer Services team *To organise and plan workload based on needs and demands of customers and the team *review the team's performance *Train and develop the members of the team *provide first class customer support to customers and representatives in English and Somali *Updating and maintaining all the internal records in accordance with internal policies *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed *Review processes when necessary Who would suit this role? *An experienced customer service manager (min 2 years) *Proven experience in financial services/money services business *Fluent in English and Somali *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Eligibility to work in the UK Please note that this is a 6-month Fixed Term Contract. If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German speaking Customer Support Representative My client is a world leading company specialised in health living nutritional products focusing in making of this world a better place for all of us. They are looking for German speakers to join their customer support team responsible to provide service to clients all over the world and developing long lasting relationships. Job description: *Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met *Enter accurate data in respective systems *Work accordingly to the service level agreements states by management *Make sure that all communication is of high professional standards *Carry out all other tasks as assigned by the management team *Support CRM, quality and incident management together with other administrative tasks Skills: *Customer orientation *Outstanding communication skills in both English and German. *Able to work under pressure in a fast paced environment. *Ability to develop long lasting relationships with clients *Team player supporting other team members and providing answers to questions to other colleagues when in need. *Friendly and outgoing with a professional approach. Benefits: *A competitive salary *Personal trainer once a month *Career progression!!! *Breakfast for the office everyday *Free cafeteria with a Batista *Daily free company products *500 euros in referral scheme *Monthly events in the office If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com