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The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, Spanish or Italian needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages
We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak German and English fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & German which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & German which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in German * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * Flexible working hours: 28 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Dutch and English speaking Client Services Associate - London/Amsterdam We are currently looking for a Dutch and English speaking Client Services Associate for one of our clients in financial sector located in central London and Amsterdam. This is a one year contract. You would have 2-3 months of training provided in London office and then move to Amsterdam office. This is a fabulous opportunity to work for an amazing company to use all your language skills to the maximum! About the Role: *Support the clients with general queries *Support internal teams in getting clients connected, delivering initial user training *Liaise with Operations and Sales teams *Assisting in onboarding new clients providing the completion of relevant legal processes and documentation The Ideal Candidate: *Strong Dutch and English language skills *An experience in customer service *An effective communicator with an engaging telephone manner *A self starter, a problem solver and a confident team player *The ability to work well under pressure Salary is highly competitive. Immediate start!!!!!!!!!!! You will have to have full EU working rights. If you are looking for an exciting opportunity in the heart of London and Amsterdam, with a highly competitive salary, please send an updated CV in Word format to Tea Mastelic at firstname.lastname@example.org. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.