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Spanish, Italian, French speaking Customer Service Agent

Spanish, Italian, French speaking Customer Service Agent
Rugby, Warwickshire
(temp to perm)

Please note you must speak at least 2 languages (Spanish, French, Italian) on a fluent to native level in addition to fluent English.

On behalf of our client, we have a fantastic opportunity for a fluent to native Spanish, Italian and French speaker to join a truly international company who is a key player within their industry.

This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be able to demonstrate your outstanding language and customer service skills on a daily basis.

You will be working in a beautiful office in an easy to reach location for a well known company.

Our client is looking for a candidate who is fluent in English and 2 other languages within French, Spanish and Italian. You must be comfortable speaking on the phone. Please note- this is NOT a sales role.

Tasks:
*Resolve customer issues and questions
*Collect all relevant information and agree further steps with the customer
*Constant time keeping, keep you customer updated about potential changes/ delays
*Communication between departments; sales, logistics, finance and more
*Develop relationships with key customers
*Always ensure that the customer is happy
*Database entry
*Escalate situations to your manager if needed

Experience:
*Experience within a customer service role
*Fluent in English and 2 more languages ( French, Spanish, Italian)
*A Bachelors degree is an advantage but not needed
*Experience within an office based customer service role is a big advantage
*Awareness of customer service principles and practices
*MS Office knowledge is expected
*Technical knowledge is an advantage

Skills:
*High attention to detail
*Good telephone manner
*An interest in customer service tasks

This company offers you a really great work environment; please note that you will work within shift hours between 06:00 am to 11:00 pm - Monday to Friday (no weekend work).

They are truly international and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well.

When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance.

If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Rugby - please also specify your language combination.

Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

Consultant

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Josephine Gogler

Team: Temporaries & Call Centre Divisions

I specialise in: All temporary roles across the UK (except London)

Languages: English, German & Spanish

I’ve been at Euro London since: 2015

About me: I have started in recruitment by working in-house for a localization company and enjoyed recruitment so much that I decided to pursue a career in it. Euro London Appointments was my first choice and still is.  I’ve been with Euro London Appointments for more than 2 years, I started off in our Frankfurt am Main, Germany office and since January 2017 I am working in the London office.  

If I were a famous person, I would be: Bill Murray, because I would love to be an 80s Ghostbuster.  

Fun fact: Longest word in German: Nachrichtenübermittlungs­beschleunigungssystem, Meaning: news transfer acceleration system

Plus

This job has now been filled but you may be interested in:

 
  • French and Spanish speaking Customer Service Agent Rugby, Warwickshire (temp to perm or ongoing temp assignment until May 19) Please note: The only requirement for this job is the ability to speak fluent French and Spanish! On behalf of our client, we have a fantastic opportunity for a French and Spanish speaker. This role is with a truly international company who are a market leader within their industry. This is a great opportunity to use your languages in a professional environment for an exciting and international company that offers plenty of room for progression and development. You will be working in a beautiful office with sociable colleagues and supportive management. You must be comfortable speaking on the phone and enjoy advising customers. Please note- this is NOT a sales role. Tasks: *Resolving customer issues and questions *Collecting all relevant information and agreeing any further steps with the customer *Keeping customers updated about potential changes *Communication between departments; sales, logistics, finance and more *Developing relationships with key customers *Ensuring that the customer is always happy *Database entry *Escalating situations to your manager if needed Experience: *Experience within a customer service role preferred *Fluent in English, French and Spanish *A Bachelors degree is advantageous but not essential *Experience within an office based customer service role is also a big advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Technical knowledge is an advantage Skills: *High attention to detail *Good telephone manner expected *An interest in customer service tasks Please note that you will work within shift hours between 06:00 am to 11:00 pm (you will only work 8 hours a day) - Monday to Friday (no weekend work). They are internationally focused and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well. When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance. If you would like to apply, please send your application in Word Format to Theo Chau: t.chau@eurolondon.com mentioning the reference: WNTC_Rugby Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com