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Customer Care Adviser-Mandarin or Cantonese speaking

We are looking for a Mandarin/Cantonese speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions.
You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm)
The right candidate must speak fluent English and a good level of Mandarin or Cantonese.



Wendi Yang

About me: I grew up in Xi’an, a City in central China and moved to the UK to discover different cultures and experience the European lifestyle. Before moving to London, I lived in Liverpool for 2 years. I have worked in recruitment for over 3 years now and mainly focus on the Chinese Market. The reason why I love what I do? Recruitment offers a day-to-day challenge which makes you develop determination and mental toughness.

In my free time I enjoy going to the country side on long hikes or bike rides.   I also enjoy a cold beer on a sunny day.

Fun fact: I hiked up the Mount Hua, known as one of the most dangerous hikes in the world!


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