Job Title: Customer Service Team Leader
Location: Gravesend, UK (Office based - candidates must be able to commute regularly to Gravesend, this is not a remote position).
Salary: £37,000 - £43,000 per annum
We are looking for a dedicated and experienced Customer Service Team Leader to join our client's team on a permanent basis. As a Team Leader, you will play a crucial role in leading and motivating a small team of advisers to deliver exceptional customer service. If you have a passion for leadership, excellent communication skills, and a background in customer service, we want to hear from you!
* Motivate and oversee a small team of customer service advisers to ensure they consistently deliver outstanding customer experiences.
* Provide daily objectives and set clear team goals to achieve service excellence and meet performance targets.
* Identify training needs and provide coaching to team members to enhance their skills and knowledge.
* Set team and individual KPIs to track performance and drive continuous improvement.
* Conduct regular one-to-one appraisals with team members, providing feedback and identifying areas for development.
* Collaborate with other departments to ensure seamless customer support across the organization.
* Lead by example, fostering a positive and collaborative team culture.
* Previous experience as a Team Leader/Manager within a Customer Service environment essential
* Fluency in Spanish, French, or Portuguese is highly advantageous, but not mandatory.
* Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
* Strong coaching and mentoring skills, with a focus on developing team members' potential.
* Proven track record of achieving and exceeding performance targets and KPIs.
* Ability to handle and resolve customer escalations effectively.
* Candidates must be within commutable distance to Gravesend.
If you are ready to take on a rewarding challenge as a Customer Service Team Leader and be part of an organization that values its employees and customers alike, please submit your application today. We are excited to hear from you!
If interested, please apply or send your CV direct to firstname.lastname@example.org