French or Spanish Customer Services

Fluent French or Spanish Customer Services Executive
Watford, Hertfordshire

Our Client, a premier Business Process Outsourcing company is looking to recruit for one it's highly prestigious campaigns, working on a Client Account within the Travel industry.

Job Description:
*Provide our customers with the best deals for rooms including new reservations, changes in reservations, cancellations
*Handle international customers
*Managing large volume of customer calls
*Resolve all inbound and outbound support request per established guidelines
*Resolve questions and service issues for customers via phone, email and text
*Offer prompt, accurate and courteous service to customers
*Respond to client questions, concerns and billing enquiries with highest degree of professionalism
*Secure new client sales and retention by providing exceptional customer care



Desired Experience and Skill:
*Should have previous experience in Customer Service as well as fluency in French or Spanish (spoken and written). Fluent English is essential.
*Should have excellent communication and writing skills
*Should be a strong team player
*High School Diploma or equivalent
*Demonstrated ability to provide outstanding Customer Service
*Result driven
*Good time-management skills
*Ability to multitask
*Strong interpersonal and communication skills

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Consultant

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Claire Padgett

Team: Secretarial & Admin Roles

I specialise in: Logistics, Sales Support, Finance, HR, Internal Recruitment

Languages: English & German

I’ve been at Euro London since: 1997

About me: I studied European Business and Technology at University, which involved living in Germany for a year, studying and working;  so finding a role connected to languages and business was always going to be my goal. My career at Euro London has spanned from setting up the Call Centre Resourcing and Euro London “North” teams, to Internal Recruiter and Branch Manager for Windsor and Senior Manager. After taking time out to have my second child, I now work as a Consultant, recruiting for Clients across the UK and Europe.

If I was a famous person, I would be:The Queen – just for a day.

Fun fact: I once lost a game of “fight your way out of the giant paper bag”, on stage in front of 1000 people, which made my daughter burst in to tears with shame.

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