The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role:
* Being the first point of contact for customers via email and telephone
*Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary.
*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution.
*Must be able to work in the office full time.
*Excellent experience with Customer Care in an office environment or in a retail shop
*Excellent written and verbal communication skills. Fluency in either German, French, Spanish or Italian needed
*Excellent written skills and excellent communication skills
*Able to take initiative
*Excellent eye for detail and good organizational skills
*Experience with Microsoft packages