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German Customer Service Support

German Speaking Customer Support

Are you looking for a new challenge?
Are you fluent in in German and English and enjoy dealing with people and being part of a team?

I am currently recruiting for a international, well-established company.
They are looking for fluent German speakers to join their customer service team.

Job description:
- Manage inbound telephone calls as a representative of the brand.
- Process orders from a range of customers in a timely and effective manner.
- Respond to customer's inquiries by phone, email, and letter in a professional manner.
- Develop a key relationship with both internal and external.
- Manage customer data through internal systems.
- Provide administration support to the German-based field sales operations team.
- Assist the German field sales team in the preparation of customer specification sheets and customer set up.
- Maintain excellent product knowledge on the entire product assortment.

Skills:
- Bilingual in German and English.
- Must be able to translate between English and German.
- Must be dynamic and comfortable working in a very small, hands-on team environment.
- Confident communicator who can interact directly with the business and consumer in both English and German.
- Friendly and supportive to all internal and external customers.
- Ability to commute to and work in a Luton-based office environment.
- Experience and confidence in using Microsoft packages ie. Word, Excel, Outlook.
- Strong skills in numeracy, communication (both written and verbal).

If you feel you have what it takes to be successful in this role, please do send your CV to Silvia Midoni (s.midoni@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Consultant

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Silvia Midoni

Team: Customer Services and Contact Centre Division

I specialise in: permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in UK and EU.

Languages: English, Russian and Romanian

Fun Fact: I have 2 degrees ( journalism and acting & performance) but straight after University got a job as a HR manager.

I’ve been at Euro London since: May 2019

Plus

This job has now been filled but you may be interested in:

 
  • This is not a call-centre job where you would be expected to be on the phone all day. Far from it. Every now and then, I visit my clients to get an understanding of the work atmosphere and what sort of candidate would fit in best there. I can honestly say that whichever candidate is able to secure themselves a job at this company, will not only have gained themselves a fantastic job that pays well and offers opportunity for growth, but also will join a team of welcoming and friendly colleagues that will make coming to work enjoyable. Here is just a few of the responsibilities you will be asked to do in the diverse and fast-paced position: - Order processing - Building relationships with existing customers - Answering and taking possession of customer issues (in English and German) - Travel to Germany (all expenses paid) at least twice a year - Supporting the English speaking team with similar issues These are just a few of the responsibilities you will be given. No day will be the same working at this company! So why work at this company? - Beautiful modern office with great facilities for lunch and for parking - Great opportunity for progression with the possibility of advancing your career alongside the growth of the company - Competitive salary benefits - Great colleagues and office atmosphere - A diverse job. Not a call centre and not repetitive in any sense of the word. So what are you waiting for? I have one position to fill, which means only one candidate will be lucky enough to join this company. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.