German Speaking Customer Representative

We are looking for Customer Service Representative candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.

Location: London Remotely (Temporary) Old Street

Working hours: 9am-6pm / 1h Lunch break or 30min

Temp Role- 8 - 9 months as temp and potentially become Permanent

Salary - Depending on the experience £12.50ph/26,000pa

Job functions:
Speaking to B2B Clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analysing customer/Bookings needs
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers and Manage large amounts of incoming calls
Work with customer service supervisor to ensure proper customer service is being delivered
Analysing call logs so you can spot common trends and underlying problems


Requirements:
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices (knowledge in Sales force would be an advantage)
Customer orientation and ability to adapt/respond to different types of Customers
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
English Fluent/Native or Fluent German
Training provided

For more information, contact me on o.rodrigues@eurolondon.com

Consultant

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Osmar Rodrigues

I work in the Temporaries division, specializing in the recruitment of multilingual job seekers.

About me: I’m originally from Portugal. I have moved to London in 2010  to do a degree in Human Resource Management. My BSc in HRM has fired my passion for wanting to know more about recruitment and how it can support different companies to achieve faster levels of growth. I was looking for a place where I could find challenges and I could improve not only my sales skills but also my people skills. Joining Euro London has given me the opportunity to use my mother tongue and work alongside diverse characters from different cultures.  I could definitely  say that my expectations were met, and I was able to reach my aspirations.

Interests: Gym, Dance (Hip Hop and Afro), Photography and Travel

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