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German Speaking Customer Representative

We are looking for Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.

Location: London, Old Street - temporary remotely (Permanent Contract)

Working hours: 9am-6pm / 1h Lunch break or 30min - You must work one weekend in the week

Salary:£26,000pa No negotiable

Job functions:
Speaking to B2B and B2C Clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
About the role:
Answer customer and employee calls, emails, community posts, and any future form of contact we may come up with
Use a positive personality and experience, not a script
Assisting customers with their technical and software related problems
Configuring and installing software over the phone at restaurant locations
Provide outstanding service
Know limitations and when to should ask for advice
Own the resolution to the problem; don't leave the customer hanging
Accurately and efficiently log all contacts in our CRM (Salesforce)
Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback


About You:
Interpersonal skills, and passion for providing excellent customer service
Strong communication skills: active listening, writing/typing, informal communication
Restaurant/ Hospitality experience (or even just being a "foodie") is desired
At least a couple of years' experience providing customer support would be ideal - preferably in a software support environment
Knowledge of current Microsoft Windows operating systems
Knowledge of iOS and Apple Hardware
Working knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus, but not required
Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Proficient in both English and German

For more information, contact me on o.rodrigues@eurolondon.com

Consultant

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Osmar Rodrigues

I work in the Temporaries division, specializing in the recruitment of multilingual job seekers.

About me: I’m originally from Portugal. I have moved to London in 2010  to do a degree in Human Resource Management. My BSc in HRM has fired my passion for wanting to know more about recruitment and how it can support different companies to achieve faster levels of growth. I was looking for a place where I could find challenges and I could improve not only my sales skills but also my people skills. Joining Euro London has given me the opportunity to use my mother tongue and work alongside diverse characters from different cultures.  I could definitely  say that my expectations were met, and I was able to reach my aspirations.

Interests: Gym, Dance (Hip Hop and Afro), Photography and Travel

Plus

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