Position Title: Polish Speaking European Service Executive
Salary:£ 28-33k per annum (depending on experience)
My client is a world wide known Membership Organization looking for a Polish speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff.
Based in London you will be working Monday to Friday 9:00 am to 5:30 pm.
The package offered includes £ 28-33k per annum plus private health care and pension schemes. Full training will be provided.
*Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved.
*Identifying sales opportunities and passing leads over to the sales department
*Producing customized reports upon request - membership, events, sales etc.
*Contribute to the update of department policies and procedures
*Take care of all French enquiries.
*Assist with events. Maintaining registration lists and dealing with events related duties and enquiries.
*Host Polish Languages Online events (courses)
*Assist with ad-hoc projects
*Fluent to native Polish/English speaker plus any other European language
*Two-year minimum of experience in a customer service, sales support, or help desk role.
*Extensive knowledge on Customer Service and Sales processes.
*Strong written and spoken communication skills in both English and Polish
*A team player as well as ability to work without supervision and natural capacity of building relationships with customers.
*Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com
*Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise
*Excellent numeracy and Excel skills
*A third language such as: German, Russian, Spanish, or other modern European languages a plus.
If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com